Soffront CRM vs. TeamWave

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$20
per month
TeamWave
Score 6.2 out of 10
N/A
TeamWave offers a way to manage sales, projects, team, clients & marketing on a single platform. Work management software for small businesses, with features including: Sales pipeline management Contact & relationship management Project Management & Time Tracking Integration with Google Workspace, Mailchimp, Xero, Quickbooks & more ReportsN/A
Pricing
Soffront CRMTeamWave
Editions & Modules
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
No answers on this topic
Offerings
Pricing Offerings
Soffront CRMTeamWave
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Soffront CRMTeamWave
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Soffront CRM
7.8
2 Ratings
2% above category average
TeamWave
8.0
1 Ratings
4% above category average
Customer data management / contact management9.02 Ratings10.01 Ratings
Workflow management6.02 Ratings6.01 Ratings
Territory management7.31 Ratings00 Ratings
Channel / partner relationship management9.02 Ratings00 Ratings
Opportunity management00 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Soffront CRM
5.0
2 Ratings
40% below category average
TeamWave
-
Ratings
Case management5.02 Ratings00 Ratings
Help desk management5.02 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Soffront CRM
9.5
2 Ratings
23% above category average
TeamWave
-
Ratings
Lead management10.02 Ratings00 Ratings
Email marketing9.02 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Soffront CRM
6.1
2 Ratings
21% below category average
TeamWave
8.0
1 Ratings
6% above category average
Task management8.21 Ratings10.01 Ratings
Reporting4.02 Ratings6.01 Ratings
Billing and invoicing management00 Ratings8.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Soffront CRM
4.7
2 Ratings
47% below category average
TeamWave
6.0
1 Ratings
23% below category average
Forecasting4.02 Ratings5.01 Ratings
Pipeline visualization6.02 Ratings9.01 Ratings
Customizable reports4.02 Ratings4.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Soffront CRM
7.0
2 Ratings
8% below category average
TeamWave
6.0
1 Ratings
23% below category average
Custom fields7.02 Ratings7.01 Ratings
API for custom integration00 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
Soffront CRM
7.0
2 Ratings
17% below category average
TeamWave
-
Ratings
Single sign-on capability6.02 Ratings00 Ratings
Role-based user permissions8.02 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Soffront CRM
6.0
2 Ratings
19% below category average
TeamWave
-
Ratings
Social data7.02 Ratings00 Ratings
Social engagement5.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Soffront CRM
7.0
2 Ratings
6% below category average
TeamWave
3.0
1 Ratings
85% below category average
Mobile access7.02 Ratings3.01 Ratings
Best Alternatives
Soffront CRMTeamWave
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Soffront CRMTeamWave
Likelihood to Recommend
7.0
(2 ratings)
8.0
(1 ratings)
Usability
8.0
(1 ratings)
8.0
(1 ratings)
Support Rating
7.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Soffront CRMTeamWave
Likelihood to Recommend
Soffront
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
Read full review
TeamWave
Only if you are constrained on cost and you need a good user experience.
Read full review
Pros
Soffront
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Read full review
TeamWave
  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Read full review
Cons
Soffront
  • Reporting
  • Loyalty features
  • Social media integration
Read full review
TeamWave
  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Read full review
Usability
Soffront
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
Read full review
TeamWave
As the organization scale and capability increases and the cost is not a constraint.
Read full review
Support Rating
Soffront
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
Read full review
TeamWave
Responsive and solution oriented.
Read full review
Alternatives Considered
Soffront
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Read full review
TeamWave
TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
Read full review
Return on Investment
Soffront
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Read full review
TeamWave
  • Easy to scale of operations, since unlimited users are allowed.
  • Database cost is not recurring
Read full review
ScreenShots

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard

TeamWave Screenshots

Screenshot of