What users are saying about
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Top Rated
29 Ratings
26 Ratings

SoGoSurvey

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Top Rated
29 Ratings
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Score 8.7 out of 100
26 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

SoGoSurvey

We use Sogosurvey to obtain feedback from course candidates after they have attended a course. This is invaluable to us as the candidates can complete the feedback in their own time after the course is completed rather than them having to do it while attending the course.We also use SoGoSurvey to get feedback from our volunteer instructors who work for other organizations and at different hours so the ability for them to complete the surveys in their own time is invaluable.
Craig Stewart | TrustRadius Reviewer

Zoho Survey

Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
John Hinson | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SoGoSurvey
Zoho Survey
8.6
Survey templates
SoGoSurvey
Zoho Survey
10.0
Themes
SoGoSurvey
Zoho Survey
5.8
Custom logo/branding
SoGoSurvey
Zoho Survey
10.0

Survey Content

SoGoSurvey
Zoho Survey
10.0
Changes to live survey
SoGoSurvey
Zoho Survey
9.9
Question design help
SoGoSurvey
Zoho Survey
9.9
Multiple question types
SoGoSurvey
Zoho Survey
10.0

Survey Logic

SoGoSurvey
Zoho Survey
10.0
Survey logic flexibility
SoGoSurvey
Zoho Survey
10.0

Survey Reporting & Analytics

SoGoSurvey
Zoho Survey
10.0
Response tracking
SoGoSurvey
Zoho Survey
10.0
Data export
SoGoSurvey
Zoho Survey
10.0
Standard reports
SoGoSurvey
Zoho Survey
10.0
Custom reports
SoGoSurvey
Zoho Survey
10.0
Analytics
SoGoSurvey
Zoho Survey
10.0

Survey Administration & Security

SoGoSurvey
Zoho Survey
10.0
Access controls
SoGoSurvey
Zoho Survey
10.0
Compliance
SoGoSurvey
Zoho Survey
10.0

Survey Distribution

SoGoSurvey
Zoho Survey
9.9
Vendor-offered crowdsourcing
SoGoSurvey
Zoho Survey
9.9
Respondent restrictions
SoGoSurvey
Zoho Survey
10.0

Pros

SoGoSurvey

  • Easy to use - easy to create surveys, send to participants and review the results
  • The library of ready to use templates is so helpful!
  • The large variety of question types helps to keep the survey interesting for the participant.
  • The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question.
Meghan Kidder | TrustRadius Reviewer

Zoho Survey

  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!
Jon Porreca | TrustRadius Reviewer

Cons

SoGoSurvey

  • Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like)
  • Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey)
  • Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view)
  • Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template
Anonymous | TrustRadius Reviewer

Zoho Survey

  • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
Amy Gray | TrustRadius Reviewer

Likelihood to Renew

SoGoSurvey

SoGoSurvey 8.6
Based on 2 answers
Will definitely use the software again as soon as we need another survey to be conducted.
Garen Lafser | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Usability

SoGoSurvey

SoGoSurvey 8.5
Based on 18 answers
Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.
Anonymous | TrustRadius Reviewer

Zoho Survey

Zoho Survey 10.0
Based on 1 answer
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
John Hinson | TrustRadius Reviewer

Support Rating

SoGoSurvey

SoGoSurvey 8.9
Based on 18 answers
I had an issue whereby I used a free trial that ended, locking me out of my account. I contacted their customer service to help with this issue, which they resolved in under half an hour. I was extremely impressed with their speed and quality of service, which led me to filling out this review!
David Slade | TrustRadius Reviewer

Zoho Survey

Zoho Survey 10.0
Based on 1 answer
Zoho's support is always quick to respond and troubleshoot any issues
John Hinson | TrustRadius Reviewer

Alternatives Considered

SoGoSurvey

I find SoGoSurvey to be a powerful software and yet easy to use. Other software that I have used in the past would take a long time to build and edit and set up different logic. It was usually painful to make changes to surveys that were live. The distribution of surveys through anonymous channels was either missing or misleading. SoGoSurvey gives us the ability to design quickly, edit quickly and convert any survey into an anonymous survey.
Harris Kahn | TrustRadius Reviewer

Zoho Survey

We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
Anonymous | TrustRadius Reviewer

Return on Investment

SoGoSurvey

  • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
  • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
  • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
  • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
Anonymous | TrustRadius Reviewer

Zoho Survey

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Edward Carrero | TrustRadius Reviewer

Screenshots

Pricing Details

SoGoSurvey

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

SoGoSurvey
8.7
Zoho Survey
10.0

Likelihood to Renew

SoGoSurvey
8.6
Zoho Survey

Usability

SoGoSurvey
8.5
Zoho Survey
10.0

Support Rating

SoGoSurvey
8.9
Zoho Survey
10.0

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