What users are saying about
32 Ratings
35 Ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Survey Format & Appearance

    SoGoSurvey

    Feature Set Not Supported
    N/A
    8.3

    Zoho Survey

    83%
    Zoho Survey ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Themes

    N/A
    0 Ratings
    5.0
    50%
    8 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Survey Content

    SoGoSurvey

    Feature Set Not Supported
    N/A
    10.0

    Zoho Survey

    100%
    Zoho Survey ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Question design help

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Multiple question types

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Survey Logic

    SoGoSurvey

    Feature Set Not Supported
    N/A
    10.0

    Zoho Survey

    100%
    Zoho Survey ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Survey Reporting & Analytics

    SoGoSurvey

    Feature Set Not Supported
    N/A
    10.0

    Zoho Survey

    100%
    Zoho Survey ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Data export

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Standard reports

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Custom reports

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Analytics

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Survey Administration & Security

    SoGoSurvey

    Feature Set Not Supported
    N/A
    10.0

    Zoho Survey

    100%
    Zoho Survey ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Compliance

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Survey Distribution

    SoGoSurvey

    Feature Set Not Supported
    N/A
    9.9

    Zoho Survey

    99%
    Zoho Survey ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Attribute Ratings

    • Zoho Survey is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.6

    SoGoSurvey

    86%
    29 Ratings
    10.0

    Zoho Survey

    100%
    8 Ratings

    Likelihood to Renew

    8.6

    SoGoSurvey

    86%
    2 Ratings

    Zoho Survey

    N/A
    0 Ratings

    Usability

    8.6

    SoGoSurvey

    86%
    18 Ratings
    10.0

    Zoho Survey

    100%
    1 Rating

    Support Rating

    9.0

    SoGoSurvey

    90%
    18 Ratings
    10.0

    Zoho Survey

    100%
    1 Rating

    Likelihood to Recommend

    SoGoSurvey

    We use Sogosurvey to obtain feedback from course candidates after they have attended a course. This is invaluable to us as the candidates can complete the feedback in their own time after the course is completed rather than them having to do it while attending the course.We also use SoGoSurvey to get feedback from our volunteer instructors who work for other organizations and at different hours so the ability for them to complete the surveys in their own time is invaluable.
    Craig Stewart | TrustRadius Reviewer

    Zoho Survey

    Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
    John Hinson | TrustRadius Reviewer

    Pros

    SoGoSurvey

    • Easy to use - easy to create surveys, send to participants and review the results
    • The library of ready to use templates is so helpful!
    • The large variety of question types helps to keep the survey interesting for the participant.
    • The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question.
    Meghan Kidder | TrustRadius Reviewer

    Zoho Survey

    • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
    • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
    • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
    • Survey scoring is a great feature as well!
    Jon Porreca | TrustRadius Reviewer

    Cons

    SoGoSurvey

    • Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like)
    • Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey)
    • Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view)
    • Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template
    Anonymous | TrustRadius Reviewer

    Zoho Survey

    • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
    Amy Gray | TrustRadius Reviewer

    Pricing Details

    SoGoSurvey

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Zoho Survey

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Likelihood to Renew

    SoGoSurvey

    SoGoSurvey 8.6
    Based on 2 answers
    Will definitely use the software again as soon as we need another survey to be conducted.
    Garen Lafser | TrustRadius Reviewer

    Zoho Survey

    No score
    No answers yet
    No answers on this topic

    Usability

    SoGoSurvey

    SoGoSurvey 8.6
    Based on 18 answers
    Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.
    Anonymous | TrustRadius Reviewer

    Zoho Survey

    Zoho Survey 10.0
    Based on 1 answer
    Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
    John Hinson | TrustRadius Reviewer

    Support Rating

    SoGoSurvey

    SoGoSurvey 9.0
    Based on 18 answers
    I had an issue whereby I used a free trial that ended, locking me out of my account. I contacted their customer service to help with this issue, which they resolved in under half an hour. I was extremely impressed with their speed and quality of service, which led me to filling out this review!
    David Slade | TrustRadius Reviewer

    Zoho Survey

    Zoho Survey 10.0
    Based on 1 answer
    Zoho's support is always quick to respond and troubleshoot any issues
    John Hinson | TrustRadius Reviewer

    Alternatives Considered

    SoGoSurvey

    I find SoGoSurvey to be a powerful software and yet easy to use. Other software that I have used in the past would take a long time to build and edit and set up different logic. It was usually painful to make changes to surveys that were live. The distribution of surveys through anonymous channels was either missing or misleading. SoGoSurvey gives us the ability to design quickly, edit quickly and convert any survey into an anonymous survey.
    Harris Kahn | TrustRadius Reviewer

    Zoho Survey

    We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    SoGoSurvey

    • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
    • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
    • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
    • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
    Anonymous | TrustRadius Reviewer

    Zoho Survey

    • The results obtained have been great in relation to the saving of time and money that we have saved.
    • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
    Edward Carrero | TrustRadius Reviewer

    Screenshots

    Add comparison