N-able MSP Manager

N-able MSP Manager

N-able MSP Manager

24 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
N-able MSP Manager	Score 8.6 out of 10	N/A	N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…	N/A

Pricing

N-able MSP Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
N-able MSP Manager
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	N-able MSP Manager
Considered Both Products	N-able MSP Manager CM Chris Maddox Senior Consultant Chose N-able MSP Manager I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to … Incentivized Helpful? Les Klassen Hamm Owner Chose N-able MSP Manager The most important factor was integration with my RMM, so once I chose SolarWinds RMM, MSP Manager was the obvious choice. Incentivized Helpful? Verified User Team Lead Chose N-able MSP Manager MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Month end Pro Quick to respond
Top Cons	Minus Custom templates Minus Reporting capabilities Minus Quick and simple

Features

N-able MSP Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	N-able MSP Manager 5.3 4 Ratings 42% below category average
Organize and prioritize service tickets	4.54 Ratings
Expert directory	3.54 Ratings
Service restoration	3.92 Ratings
Self-service tools	3.54 Ratings
Subscription-based notifications	7.33 Ratings
ITSM collaboration and documentation	7.33 Ratings
ITSM reports and dashboards	7.33 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	N-able MSP Manager 6.7 3 Ratings 20% below category average
Configuration mangement	6.33 Ratings
Asset management dashboard	7.23 Ratings

Change management

Comparison of Change management features of Product A and Product B
	N-able MSP Manager 2.8 4 Ratings 100% below category average
Change calendar	1.01 Ratings
Service-level management	4.54 Ratings

Best Alternatives
	N-able MSP Manager
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	N-able MSP Manager
Likelihood to Recommend	4.0 (4 ratings)
Support Rating	3.9 (2 ratings)

User Testimonials
	N-able MSP Manager
Likelihood to Recommend	N-able It's a good company to grow with because as needs change there are more features available. Incentivized Tamara Ham Secretary Read full review
Pros	N-able Web Based Automated Ticket creation Incentivized CM chris maddox Senior Consultant Read full review
Cons	N-able It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager. Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary. Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface. Incentivized Les Klassen Hamm Owner Read full review
Support Rating	N-able They're good at resolving issues when they arise. Incentivized Tamara Ham Secretary Read full review
Alternatives Considered	N-able MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Verified User Anonymous Read full review
Return on Investment	N-able We have had to spend time and resources to create our own reports, as MSP Manager does not have them. Searching for a ticket requires scrolling, wasting time Incentivized CM chris maddox Senior Consultant Read full review
ScreenShots	N-able MSP Manager Screenshots