N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…
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SolarWinds Service Desk
Score 8.2 out of 10
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SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.
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Pricing
N-able MSP Manager
SolarWinds Service Desk (SSD)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able MSP Manager
SolarWinds Service Desk
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
N-able MSP Manager
SolarWinds Service Desk (SSD)
Considered Both Products
N-able MSP Manager
No answer on this topic
SolarWinds Service Desk
Verified User
Technician
Chose SolarWinds Service Desk (SSD)
SSD is more simplified than N-able MSP Manager. MSP Manager does seem to handle invoices better and is more robust. The screens are more complex but it takes time to get used to them. We went with SSD because it was easy to use without training. After completing the …
The main business need was having a cloud-based product that can allow all employees to submit requests and be able to track and manage the tasks in an organized manner. ServiceNow is a robust software and requires a full-time engineer to manage, BMC remedy was lacking the …