N-able MSP Manager vs. SolarWinds Web Help Desk (WHD)
N-able MSP Manager vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
N-able MSP Manager | N/A | N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be… | N/A | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
N-able MSP Manager | SolarWinds Web Help Desk (WHD) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
N-able MSP Manager | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
N-able MSP Manager | SolarWinds Web Help Desk (WHD) | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||||||||
Change management |
| ||||||||||||||||||||||||||||||
Self Help Community |
| ||||||||||||||||||||||||||||||
Multi-Channel Help |
|
N-able MSP Manager | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
N-able MSP Manager | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Likelihood to Recommend | 4.0 (4 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | 3.9 (2 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
N-able MSP Manager | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Likelihood to Recommend | N-able | SolarWinds |
Pros | N-able | SolarWinds |
Cons | N-able | SolarWinds |
Likelihood to Renew | N-able No answers on this topic | SolarWinds |
Usability | N-able No answers on this topic | SolarWinds |
Support Rating | N-able | SolarWinds |
Implementation Rating | N-able No answers on this topic | SolarWinds |
Alternatives Considered | N-able | SolarWinds |
Return on Investment | N-able | SolarWinds |
ScreenShots | N-able MSP Manager Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |