Likelihood to Recommend Due to the high price that SolarWinds has, I do not recommend it for small companies. And if I recommend SolarWinds in large companies with complex infrastructures where constant monitoring and review of the network is required, this system is very complete and helps everyone in the technology team, both network administrators, database administrators, Security Administrators, and Server Administrators are all very happy with this system.
Read full review Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Read full review Pros monitoring notification systems virus attack monitoring ability to shut down systems when it senses an imminent threat Read full review The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks. Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet. Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves. Read full review Cons Steep learning curve. Usually takes a bit to get the scans to run easily in a new environment. Could have more reporting options. Read full review Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most. Read full review Likelihood to Renew It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Read full review Support Rating SolarWinds offers live chat support for all its products built-in. So if you are working on something you can just reach out to someone at that time, and usually get an answer pretty quick. If you are trying to get something done it's a lot better than submitting a ticket and waiting for the email response.
Read full review It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use
SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Read full review Alternatives Considered Threat Monitor is very new on the scene. Its obviously not at the same level as some of the established vendors yet. We also deploy Alienvault for example and its nowhere near the same level as this, however the cost model between these two products reflects that. Alienvault however does have a physical footprint on the environment, whereas Threat Monitor doesnt. If you have the paitence to wait, Threat Monitor will surely only improve over time.
Rob Bates Public & Private Cloud Senior Engineer
Read full review For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
Read full review Return on Investment The positive impact that this system has on our company is that it has saved us a lot of expenses when it comes to investigating what the bank's network and systems are. This saving translates into administrators' time when it comes to finding the problem quickly, expeditiously, and effectively. It has helped us a lot and we have even required fewer hours from external providers when it comes to solving a problem. Read full review Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. Read full review ScreenShots SolarWinds Threat Monitor Screenshots