N-able N-central vs. Workspace ONE Intelligence for Consumer Apps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able N-central
Score 7.1 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
Workspace ONE Intelligence for Consumer Apps
Score 9.8 out of 10
N/A
VMware Workspace ONE Intelligence for Consumer Apps (formerly Apteligent Crittercism) is a Mobile APM and crash reporting tool. Its optimization for mobile environments allows it to handle the variety of configurations that come with mobile spaces, and can differentiate issues between applications and specific device environments (Android phone vs. iPhone vs. iPad, etc.). It automates issue detection and reporting, including how network issues impact application functionality and user…N/A
Pricing
N-able N-centralWorkspace ONE Intelligence for Consumer Apps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able N-centralWorkspace ONE Intelligence for Consumer Apps
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
N-able N-centralWorkspace ONE Intelligence for Consumer Apps
Top Pros
Top Cons
Features
N-able N-centralWorkspace ONE Intelligence for Consumer Apps
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
N-able N-central
5.9
3 Ratings
22% below category average
Workspace ONE Intelligence for Consumer Apps
-
Ratings
Remote monitoring5.43 Ratings00 Ratings
Network device monitoring5.03 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
N-able N-central
6.0
4 Ratings
18% below category average
Workspace ONE Intelligence for Consumer Apps
-
Ratings
Patch Management6.04 Ratings00 Ratings
Best Alternatives
N-able N-centralWorkspace ONE Intelligence for Consumer Apps
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Sentry
Sentry
Score 8.8 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
Sentry
Sentry
Score 8.8 out of 10
Enterprises

No answers on this topic

New Relic
New Relic
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
N-able N-centralWorkspace ONE Intelligence for Consumer Apps
Likelihood to Recommend
4.9
(22 ratings)
9.8
(2 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
2.0
(4 ratings)
-
(0 ratings)
Support Rating
1.0
(8 ratings)
-
(0 ratings)
Implementation Rating
8.4
(2 ratings)
-
(0 ratings)
User Testimonials
N-able N-centralWorkspace ONE Intelligence for Consumer Apps
Likelihood to Recommend
N-able
In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc).
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VMware by Broadcom
Crittercism is best as a bread crumb trail, stack track logging service to debug applications when you have an issue detecting a problem in your application. Its strength is not as a real-time logging platform to allow you to view production logs in real-time. However, it would be an extremely beneficial feature for Crittercism to add.
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Pros
N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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VMware by Broadcom
  • Identifying crashes users are experiencing.
  • Allowing us to see how many times the crash occurred.
  • Allowing us to see what times the crashes have occurred.
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Cons
N-able
  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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VMware by Broadcom
  • Pointing to exact line number of the crash
  • A more explicit navigation bar (a little confusing for the user)
  • Third-party API specific crash reporting (instead of just listing the endpoint)
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Likelihood to Renew
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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VMware by Broadcom
No answers on this topic
Usability
N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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VMware by Broadcom
No answers on this topic
Support Rating
N-able
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
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VMware by Broadcom
No answers on this topic
Implementation Rating
N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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VMware by Broadcom
No answers on this topic
Alternatives Considered
N-able
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
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VMware by Broadcom
A similar product we use is Conviva. I personally prefer Crittercism as Conviva seems to miss things fairly often. Critter tends to catch most issues as long as development has set the app up for it. I've had to reproduce issues several times before Conviva catches it whereas Crittercism will catch it on the first try
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Return on Investment
N-able
  • Reduced time to manage and support servers and endpoints.
  • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
  • The subscription cost associated with N-central, to our clients has a good profit margin for us.
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VMware by Broadcom
  • Allow us to release iOS versions quicker to the app store
  • Help us solve bugs and view bread crumb trails on money-making actions within the API
  • Points us to problems in the stack trace with a direct correlation to our route creation aspect in the app
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ScreenShots

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control