Likelihood to Recommend SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
Read full review It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
Read full review Pros It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful. SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time. Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks. Read full review Allows remote login on to systems where the user doesn’t have to have their email established to open a link. It uses the full monitor instead of a browser File transfers are a breeze Chat functionality works well too Multiple sessions at once and viewing multiple monitors easily Read full review Cons UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang). Load times in certain menus, regardless of server specs. Integration with 3rd party applications. Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major. Read full review We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example. It's fast and very reliable. We think that TeamViewer is a very secure platform. We like to use new feature and functions when they get available. Read full review Likelihood to Renew We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review Usability The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
Read full review Compared to other products I've used (
ConnectWise Control ), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review Reliability and Availability Always available if setup correctly.
Read full review Performance The application is built on VNC which is a very stable technology.
Read full review Support Rating The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
Read full review the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review In-Person Training As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review Online Training I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review Implementation Rating No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
Read full review Alternatives Considered SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Read full review Horses for courses they say but all around, TeamViewer is the best software for remote management, period.
Pulseway 's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections.
AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review Scalability Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review Return on Investment The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful. Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable. The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing. Read full review About 2 - 3 months
Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again. Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue. Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer. Read full review ScreenShots N-able N-sight RMM Screenshots