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37 Ratings
14 Ratings
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Score 8 out of 100

ThousandEyes

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37 Ratings
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Score 9 out of 100

Likelihood to Recommend

SolarWinds Web Performance Monitor (WPM)

We've found WPM to be a fit for every web application that we wanted to monitor. If you have a web app that you'd like monitoring/alerting for then WPM may work for you. So far our only struggles have been when after logging in the app launches a new tab.
John Predmore | TrustRadius Reviewer

ThousandEyes

ThousandEyes is a great option for those who strive to portray the fullest picture available to their departments or their clients when describing the end-to-end user experience of the visitors who are utilizing their app, website, or whatever they are monitoring. Being able to use real-time data to pinpoint where issues are arising, issues your website may be running into, or pressure points that can be easily remedied is something I had wished existed for the longest time. ThousandEyes delivers the above and so, so much more.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
Remote monitoring
SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
Multiple Server Monitoring
SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
Automated alerts and notifications
SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes

Reporting

SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
Performance data reports
SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
Customizable reporting
SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
Data visualization
SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes

Security

SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
Adinistraor access control
SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes

Network Performance Monitoring

SolarWinds Web Performance Monitor (WPM)
ThousandEyes
8.4
Network monitoring
SolarWinds Web Performance Monitor (WPM)
ThousandEyes
8.9
Baseline threshold calculation
SolarWinds Web Performance Monitor (WPM)
ThousandEyes
8.7
Alerts
SolarWinds Web Performance Monitor (WPM)
ThousandEyes
9.5
Network capacity planning
SolarWinds Web Performance Monitor (WPM)
ThousandEyes
7.7
Network mapping
SolarWinds Web Performance Monitor (WPM)
ThousandEyes
8.6
Customizable reports
SolarWinds Web Performance Monitor (WPM)
ThousandEyes
8.4
Wireless infrastructure monitoring
SolarWinds Web Performance Monitor (WPM)
ThousandEyes
7.4

Pros

SolarWinds Web Performance Monitor (WPM)

  • Testing web applications
  • Ability to log in to secure sections of websites in order to test user authentication
  • Provides a detailed history of steps taken and provides print screens of each step. If an error occurs you can see the web page to better diagnose issues.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Anonymous | TrustRadius Reviewer

Cons

SolarWinds Web Performance Monitor (WPM)

  • The recorder is clunky and must be run on a local machine.
  • It does not support frames.
Scott Reese | TrustRadius Reviewer

ThousandEyes

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Kevin Duffey | TrustRadius Reviewer

Support Rating

SolarWinds Web Performance Monitor (WPM)

SolarWinds Web Performance Monitor (WPM) 10.0
Based on 2 answers
Solarwinds support is top-notch, and while we rarely have to call them, they are always very helpful when we do.
Scott Reese | TrustRadius Reviewer

ThousandEyes

ThousandEyes 9.4
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

SolarWinds Web Performance Monitor (WPM)

At the time we purchased WPM we were not aware of alternatives and therefore did not compare them.
John Predmore | TrustRadius Reviewer

ThousandEyes

Among all the products that I have mentioned above ThousandEyes have mostly all the features included in it. Additionally they are always ready for the request or enhancement made by the end users. Also the support team is available 24/7 which leads all other applications behind and also it is cost effective.
Anonymous | TrustRadius Reviewer

Return on Investment

SolarWinds Web Performance Monitor (WPM)

  • Better reporting of down states to allow for SLA reporting
  • Better alerting during certain failure conditions which allows the IT org to respond faster
  • More thorough history to review past errors and see screenshots of the errors.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Anonymous | TrustRadius Reviewer

Screenshots

SolarWinds Web Performance Monitor (WPM)

Pricing Details

SolarWinds Web Performance Monitor (WPM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
9.0

Support Rating

SolarWinds Web Performance Monitor (WPM)
10.0
ThousandEyes
9.4

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