Likelihood to Recommend Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.
Read full review No solution is perfect, but I would say that Thrive is a particularly robust and complex solution that's intended to tackle major demand management and inventory forecasting problems. Smaller companies simply won't need a solution that's so all-encompassing. I would recommend waiting unitl you know that you need it before moving forward with a solution like Thrive.
Read full review Pros It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one. It allowed for multiple skus to change price. It allowed for SKU segmentation and multiple attribute tagging. When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth. Read full review Cloud-based, accurate forecasting system saves lots of time and can tangibly boosts ROI Robust demand management down to the SKU level Optimized replenishment prevents too much money from being tied up in inventory Read full review Cons As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service. At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers. We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable. We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship. Read full review Although it's simpler than many alternatives, it's a highly complex system and at times we felt lost during the transition period. We didn't get the results we had imagined when looking at their case studies and marketing materials. I understand many factors go into those things, and their case studies are not necessarily indicative of typical results, but your mileage may vary. Inventory replenishment alerts about potential stockouts weren't always reliable. Read full review Alternatives Considered ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and
ShipStation reliably. However, that step up comes with additional costs.
ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with
ShipStation or not been able to print pick tickets
Read full review Abas ERP was what we had used previously, and though it did its job adequately, it lacked the forecasting, demand management, and inventory replenishment sophistication of Thrive. We reached a point where we felt it was untenable to supplement the previous system on our own which necessitated the switch to Thrive.
Read full review Return on Investment They helped us grow significantly from a small e-comm business to almost triple our size in four years. They led us to know where our breaking points are in a same day service oriented environment. They have great segmentation of SKUs and different pricing options of SKUs. They did have some creative thinkers to help their customers but I wouldn't know if they are still there. Read full review We were able to reduce the amount of resources tied up in inventory Forecasting tools meant significantly less time spent trying to wrangle spreadsheets The transition was painful, causing initial doubts, but it was certainly worth the growing pains Read full review ScreenShots