Sparkrock vs. WhenToWork

For all companies that want to improve the performance of their employees and increase productivity, this software helps all daily business tasks to be executed on time efficiently and smoothly. A very useful program that's why we don't stop using it.

Incentivized

WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.

Incentivized

• Data collection - the system is robust and we can tailor it to collect the information we need.
• Easily configurable - the system is easy to configure to meet our specific business needs.
• Reporting and data extraction - the system allows for easy access to information that helps inform business decisions.

• WhenToWork utilizes templates that make scheduling a breeze.
• WhenToWork allows the user to "drag and drop" entries for quick changes.

Incentivized

• Many of the improvements are being met with each upgrade. Altus Dynamics has an idea portal that customers can add ideas to and vote on other customer ideas. This means that most issues that come up are resolved with each new upgrade.

• The mobile app is too restrictive and could use a makeover.
• Would like the program to remember defaults (ie. "my positions", etc.)

Incentivized

We are already scheduled for our upgrade to NAV 2016 beginning in May 2016.

Complete workflow management to keep up to date and orderly the daily activities of employees. Allows for seamless cash flow, invoicing, general ledger, payroll, and inventory.

Incentivized

Complete tracking of employee performance, hours worked, attendance and absences, vacations, and overtime.

Incentivized

WhenToWork has an easy-to-access and comprehensive Help feature that gives the user quick answers. The tutorials are also a very helpful training tool for the new user.

Incentivized

• Real-time data that is available at our fingertips
• Flexibility of the system to address changing needs over time
• Elimination of the huge administrative burdens that we were experiencing as a result of the previous system due to lack of integration

WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.

Incentivized

• As a technician it's hard for me to say what effect the ROI has had on our organization, however our finance team seems satisfied on it. We look forward to deploying the staff dashboards for better financial tracking throughout our whole organization.

• N/A. Not a manager, just a user.

Incentivized