What users are saying about

Spiceworks

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Top Rated
168 Ratings

Spiceworks

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Top Rated
168 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

Spiceworks

Since Spiceworks is a free solution, it's hard not to recommend it to anyone. It's great for IT pros looking for inventory tracking and management, and also those looking for a help desk ticketing system, which is searchable and makes it easy to recall past tickets and their solutions and see the history of an issue withing your organization. The apps make it really handy to view when you are on-the-go, too. Even if it's not a perfect fit for your needs, since its free, its hard not to find a way to fit it into your needs.
Andrew Shannon profile photo

Feature Rating Comparison

Incident and problem management

Spiceworks
7.9
Organize and prioritize service tickets
Spiceworks
7.8
Expert directory
Spiceworks
7.5
Subscription-based notifications
Spiceworks
8.0
ITSM collaboration and documentation
Spiceworks
7.5
Ticket creation and submission
Spiceworks
8.2
Ticket response
Spiceworks
8.5

Self Help Community

Spiceworks
8.9
External knowledge base
Spiceworks
9.6
Internal knowledge base
Spiceworks
8.3

Multi-Channel Help

Spiceworks
8.2
Customer portal
Spiceworks
8.7
IVR
Spiceworks
8.5
Social integration
Spiceworks
7.8
Email support
Spiceworks
8.7
Help Desk CRM integration
Spiceworks
7.4

Pros

  • Help desk software is easy to set up and manage and has a user portal with room for a FAQ or self-support as well as a robust ticketing system.
  • Network inventory discovery in Spiceworks is better than many expensive solutions that I've used, and it's completely free.
  • I get quick answers to complicated questions in the community forums. Many IT Superheroes are more than happy to help you out with technical problems or offer up advice.
  • With Spiceworks, I can solve computer problems from start to finish. For example, a user submits a ticket to Spiceworks Help Desk, then I use Spiceworks Inventory to compare his computer to similar machines and to see what software is installed that could be causing problems, I can go to the Spiceworks Community forums to get advice on how to solve the problem or to read product reviews, and then I can even get quotes from vendors for the replacement parts or new software, all without having to leave Spiceworks.
Chris Johnson profile photo

Cons

  • There has been talk of adding a Wiki feature to SpiceWorks, which I think would be a great addition.
  • Only runs on Windows. It will automatically discover and inventory any OS, but the software itself must be hosted on Windows.
Chris Johnson profile photo

Likelihood to Renew

Spiceworks10.0
Based on 24 answers
As previously stated, you can't beat free. Especially when a product works this good. We have never had an issue with it going down. There is also a strong community of Spiceworks fanatics who are always willing to help! Also had mobile apps to maintain your business on the go. No complaints, would recommend to any friend or business!
Duke Pustay profile photo

Usability

Spiceworks8.0
Based on 5 answers
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Chris Johnson profile photo

Reliability and Availability

Spiceworks10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager profile photo

Support

Spiceworks9.9
Based on 7 answers
Never had a question or issue go unresolved or unaddressed.
No photo available

Implementation

Spiceworks8.0
Based on 5 answers
The fact that it cannot use Microsoft SQL for its db, but instead it self-installs it own little SQL lite. This makes it difficult for us to use it with our primary reporting server/service.
No photo available

Alternatives Considered

Formstack was used prior to my start and it was not effective. Spiceworks has been the only product I have used in the last 3 years. It is cost effective, easy to set up and is loaded with features for the price (free). The inventory feature allows you to build device and user history that helps support management. Can't beat it for the price for a small organization.
Laurance J. Specht profile photo

Return on Investment

  • Free with paid cloud based option.
  • Easy to implement.
  • Strong Integrated online IT community
Richard Bird profile photo

Pricing Details

Spiceworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details