What users are saying about

Spiceworks

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Top Rated
179 Ratings

Spiceworks

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Top Rated
179 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

Spiceworks

Since Spiceworks is a free solution, it's hard not to recommend it to anyone. It's great for IT pros looking for inventory tracking and management, and also those looking for a help desk ticketing system, which is searchable and makes it easy to recall past tickets and their solutions and see the history of an issue withing your organization. The apps make it really handy to view when you are on-the-go, too. Even if it's not a perfect fit for your needs, since its free, its hard not to find a way to fit it into your needs.
Andrew Shannon profile photo

Feature Rating Comparison

Incident and problem management

Spiceworks
8.0
Organize and prioritize service tickets
Spiceworks
7.8
Expert directory
Spiceworks
7.5
Subscription-based notifications
Spiceworks
8.1
ITSM collaboration and documentation
Spiceworks
7.5
Ticket creation and submission
Spiceworks
8.3
Ticket response
Spiceworks
8.6

Self Help Community

Spiceworks
9.0
External knowledge base
Spiceworks
9.5
Internal knowledge base
Spiceworks
8.4

Multi-Channel Help

Spiceworks
8.2
Customer portal
Spiceworks
8.6
IVR
Spiceworks
8.7
Social integration
Spiceworks
7.8
Email support
Spiceworks
8.7
Help Desk CRM integration
Spiceworks
7.4

Pros

  • Monitor devices. it collect all devices using ip address.
  • Monitor application licenses.
  • It shows everything at a glance.
Iain Young profile photo

Cons

  • Have a larger knowledge base
  • Have a better list of security applications on the market.
Iain Young profile photo

Likelihood to Renew

Spiceworks10.0
Based on 24 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson profile photo

Usability

Spiceworks8.0
Based on 5 answers
What's not to like? Does a great job and you can't beat the price.
Patrick Yeager profile photo

Reliability and Availability

Spiceworks10.0
Based on 3 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager profile photo

Support

Spiceworks9.9
Based on 7 answers
Never had a question or issue go unresolved or unaddressed.
No photo available

Implementation

Spiceworks8.0
Based on 5 answers
The fact that it cannot use Microsoft SQL for its db, but instead it self-installs it own little SQL lite. This makes it difficult for us to use it with our primary reporting server/service.
No photo available

Alternatives Considered

Spiceworks was the clear winner in the battle of the Help Desk solutions for us. The options, features, and abilities provided within the software, combined with the cost, the productivity benefits, and the rollout process made it an easy decision. The real "push" over the competition had to absolutely be the Forums and Spiceworks Community available for questions, support, and technical answers at any time of the day, anywhere in the world!
Brent Long profile photo

Return on Investment

  • First of all - money saving. For our needs Spiceworks does what we want from the solution. We do not need to spend money for any other solution implementation, development, etc. Saved money can be easily transferred to more necessary resources.
  • Implemented solution gives the data for analyzing and optimizing IT support performance. Reduce number of tickets just by understanding the common issues and resolving root cause of the issues for past tickets. Based on received information upgrade business and IT procedures that allowed company to make more money.
  • Limited number of features and options due to free solution - doesn't allow us to make it better and to receive additional positive affect
Valery Mezentsau profile photo

Pricing Details

Spiceworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details