SAP SuccessFactors Incentive Management vs. Spiff

SAP Commissions is well suited for taking
transactional data and determining a commission payment from this data.
Some of our plans are quite complex and cross channels. To date,
SAP Commissions has been able to handle everything we have thrown at it.

SAP Commissions can be used for territories.
However, it is not its strength. There are better tools in the
market for this (Anaplan).

Spiff is a great tool for tracking your commissions - it’s rare in that it’s a valuable tool that I only need to look at once or twice a month. It does exactly the job that it needs to do.

• Very effective for sales management.
• Provides leading commission.
• Sales and transaction details all in one place.
• Monthly sales summaries.

Incentivized

• It syncs with your internal systems to show how much you have sold during the current period.
• It tells you how much you should expect to get paid based on your sales.
• It keeps track of how you have performed over the course of the year and tells you when you are in accellerators.
• It also details your organizations sales rules and payout rules so that you just have one place to go for all questions commission related.

Incentivized

• Processing commissions and updating reports takes too long.

• Although reporting has been improved, it's an area that I feel could use more development (which they are doing).
• Exports are good but to make them great, being able to customize the formatting and data that shows and which data doesn't show would be a great improvement.
• The backend can be somewhat confusing with statements and obligations and which should be used when and so on, just as one example. With that being said they are very willing to teach and also just do the updates for you if needed, but if it was a little more intuitive without that help would make it better.

Incentivized

I would use this product if it were needed due to very complex plans/organization

I enjoy using it and it is easy to see where you stand, the issue is still no live tracking, or at the very least, twice daily updates. You have the update in the morning, but I would like to see where I stand at the end of the day as well

Incentivized

Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks

Incentivized

In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.

Incentivized

Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.

Incentivized

I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.

The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.

Incentivized

I wasnt invovled but I heard it went smoothly!

Incentivized

Incentivized

It is a night and day difference between Sheets and Excel. The fact that it is integrated with Salesforce and calculates commission as you close deals make it super transparent and efficient when it comes to tracking your performance and commission. Spiff takes the manual work out of the equation. Reduces human error and increases collaboration.

Incentivized

We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.

Incentivized

• The efficiencies gained by moving from reports and spreadsheet alone has earned us a positive ROI.
• SAP Commissions speed to the market allows us to quickly and cheaply change our direction to meet market demands.
• Our sales force's engagement has drastically improved. We are now paying monthly instead of quarterly and have earned their trust.

• This has increased our turn around time and expense in preparing commission payments
• This has allowed us to decrease expense related to processing commissions
• This has increased transparency within the sales teams but at the same time, alot of individuals are overwhelmed with the amount of visibility. There really is a fine line on what is to much for some people.

Incentivized