Likelihood to Recommend Compared to platforms like
Eventbrite , I have a hard time recommending Splash to anyone and think if we weren't forced into using it because of our involvement with Hubspot User Groups, we would not be using it. I think if the usability and other bugs could be improved along with support, then Splash could be great for small to mid-sized businesses that occasionally run events that they need 1) hosted all in one place and 2) consistent, custom branding. Or if you're running small events where you simply need a custom designed sign-up page, a reminder email and a check-in app, Splash could work for you. While they're not transparent about their business pricing, I'd have to see that before deciding whether it is truly worth it for this purpose.
Read full review I've used Zoom Webinars for meetings and webinars from two people to 500 people. It has worked well and reliably in each scenario! I especially appreciate that viewers can turn on closed captions if they need them or can have the language translated. That makes this very helpful for our teammates that need that type of assistance.
Read full review Pros Branded Templates: With the Pro account, Splash takes your brand guidelines, fonts, logos, colors and creates customized event templates for your most frequent types of events making it easy to create new events that align with the experience of your brand. Customer Service: Any time I have a problem, my Account Manager (Matt!) always has a solution. Whether it be a glitch in the page, an integration problem, or suggesting new ways to use the system. I'm never left stranded, which when you work in eight time zones, matters. Ease of Backend Use: I've used other start-up event management softwares which are painful to use on the back end, buggy, and not intuitive for a non-coder. Splash is extremely easy to use and customize, which makes working with the system enjoyable. Low Ticketing Fees: One of the main reasons we decided to upgrade to the Pro account is because we were hosting more ticketed events. As a non-profit, ticketing fees make a difference to our donations. Not only did Splash provide the other benefits mentioned above, they were the most competitive on credit card fees and integrated into our donation software system. Read full review Simple user experience--very intuitive for attendees to join, interact with Q&A Adaptable and feature rich--very easy to set up Webinars for different use cases with features like registration, Q&A, practice session, HQ video, branding and virtual backgrounds, polls/quizzes, post-surveys, breakouts, resources, production studio, FB/YT Live, captions/translation, etc Aesthetically pleasing--new branding options (such as webinar wallpaper, custom backgrounds, and name tags), plus the recent addition of the Production Studio feature, means it's easier than ever to produce beautiful and appealing webinars. Panelists, practice session, and backstage--Zoom makes it easy to set up webinar panelists ahead of time, and get them into the room early for a practice session. The new backstage option is even more powerful than the practice session feature. The bleeding edge--Zoom is continually adding powerful new features for Webinar rooms, where other programs leave you with the same ol' stagnant feature set. Read full review Cons When designing a landing page for an event, the functionality of the layout page is quite finicky. I would love to see the ability to add features to certain text boxes become more fluid. The formatting across the layout page is not always consistent, specifically text sizing. I had an issue with an account, and the support team took an extremely long time (2+ months) to produce a remedy for the issue I was experiencing. Read full review Like most Zoom products, Zoom Events is actively being improved and updated. The release cycle is monthly, which means event planners need to keep up with changes. While Zoom Events also works for in-person only events, this will require a certain mind-set shift to work well for many organizations. There is a core group of small business Zoom Events users who can provide help to new-comers, and an increasing number of helpful on-boarding resources, but Zoom Tier 1 support still starts out with the most pedantic questions; it's difficult to reach someone who can really help you with a difficult problem if you are not a large Zoom customer. Professional Services is available from Zoom, but it the cost is out of reach of most small businesses and non-profit organizations. Read full review Likelihood to Renew We will be renewing with Zoom as long as it continues to meet our needs for client and lead outreach needs in a robust manner. With little error and an easy to use interface, Zoom has met our needs and exceeded our expectations. The cost is right and with a short learning curve, Zoom has been an easy decision to make and maintain.
Read full review Usability Zoom [Video Webinar] is easy and secure to use. It has all those feature which can make a virtual meeting go smooth. Zoom [Video Webinar] provides one click join option and easy screen sharing. It also has strong tools to restrict meeting controls and is secure enough to let you start with it. Zoom [Video Webinar] in relation to other video webinar application is easy to use and lightweight, its mobile application is also easy to use.
Read full review Support Rating We love working with our account manager and priority support to answer questions efficiently and speedily. Our account manager works with us on larger and bigger picture initiatives for our instance, where the priority support is always there when you're stuck with a feature or setup, it's been great to share this resource with our global network of hosts internal and external to the company.
Read full review Zoom Video Webinar provides users with updates on their newest functions as part of an email subscribed list. They provide you with up-to-date information on all their latest changes and functions for ease [in] transition. Zoom Video Webinar can be contacted easily for any questions or concerns you may have with the platform and the response is timely.
Read full review Implementation Rating Implementation was very feasible during our initial usage of the Zoom after COVID-19.
Read full review Alternatives Considered [We selected Splash based on] Looks and functionality. It's the best of both worlds. Every other tool we found was good at one but not the other. I hope Splash stays on the path it's on as it really makes all the right improvements to be such a powerhouse tool.
Read full review Go To Webinar has been the standard in webinar technology for years. But it's a terrible experience from an administrator's perspective. You start the program, and 15 windows pop-up, giving you all sorts of configuration choices. In order to operate a webinar smoothly, we needed 4 members on the team (1 speaker, 1 moderator, 2 people managing any tech unknowns and set things up.) Zoom Webinar can be done with a single person because of how easy the options are. Also, put
GoToWebinar in front of somebody new - and watch them fumble for 15 minutes trying to figure out how to present. Zoom, there's not much to explain. Everything is clearly laid out with a clean UX design.
Read full review Return on Investment It helps me manage a number of events that I would not otherwise be able to make invitations for, manage rsvps, and do check ins. We used a more expensive product previously but it had fewer features so this is definitely an upgrade. Using Splash saves me time from needing to follow up with guests. I also love the "send later" feature for email. The support staff make this product super valuable as I am able to accomplish more with their help. Read full review I am a user of Zoom, not an administrator, so I can't speak to it's ROI outside of how it effectively allows me to conduct presentations with groups of people I wouldn't normally have in the same room. Zoom has a very positive impact on keeping me connected with my colleagues in a more human way through the use of video and audio when we are conducting meetings. This helps strengthen work relationships so there are less misunderstandings from email or text only systems. Zoom has allowed my company with remote employees all over the place, in addition to multiple physical office locations, conduct quarterly meetings with our CEO that make everyone feel involved. Read full review ScreenShots Zoom Events & Webinars Screenshots