What users are saying about
Top Rated
82 Ratings
27 Ratings
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Score 8.8 out of 100
Top Rated
82 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Splashtop Business Access

Splashtop is great for users that want remote access, but the company doesn't necessarily have the infrastructure in place for virtual remote environments. It's more secure then using VPN and allows employees to leverage their own devices to access the network. We found the experience to be very fast while working remotely. Splashtop must be installed on the device you wish to use to access the remote computer, so an impromptu session via a web interface isn't an option. This is a bigger issue if you are away at a hotel business center and can't install the software because you do not have administrator rights and the hotel doesn't allow you to install software
Paul Cheng | TrustRadius Reviewer

VNC Connect

VNC Connect works really well on computers connected both within the same local area network and when located outside the office connected via the internet. With VNC Connect, you can remotely access a computer and perform all functions as if you're sitting right in front of it. It also can be used as a training tool to show the person sitting at the computer the steps to take to execute and perform a task. I would not use VNC Connect to remotely access a computer that has the screen left on to perform confidential tasks on it that I don't want others to visually see. Unfortunately, there isn't a method like when you are using Windows Remote Desktop Services where the screen is blanked out to prevent others from viewing your connection.
Paul Li | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Splashtop Business Access
8.4
VNC Connect
7.6
Screen sharing
Splashtop Business Access
9.4
VNC Connect
9.6
File transfer
Splashtop Business Access
8.4
VNC Connect
7.9
Instant message
Splashtop Business Access
7.5
VNC Connect
7.7
Access to sleeping/powered-off computers
Splashtop Business Access
6.6
VNC Connect
7.5
Over-the-Internet remote session
Splashtop Business Access
9.1
VNC Connect
9.2
Initiate remote control from mobile
Splashtop Business Access
8.9
VNC Connect
7.6
Remote management of servers & workstations
Splashtop Business Access
7.0
VNC Connect
4.7
Centralized management dashboard
Splashtop Business Access
8.5
VNC Connect
7.6
Session record
Splashtop Business Access
9.0
VNC Connect
7.0
Annotations
Splashtop Business Access
8.5
VNC Connect
5.5
Multi-platform remote control
Splashtop Business Access
9.2
VNC Connect
8.0
Secure remote access with Smart Card authentication
Splashtop Business Access
VNC Connect
8.9
Monitoring and Alerts
Splashtop Business Access
VNC Connect
7.0

Pros

Splashtop Business Access

  • Remote desktop - Obviously this would be the whole reason for Splashtop but for some reason, it works better than others we have used in the past.
  • File transfer is really nice and it actually works the way it is supposed to.
  • SOS function is great because it allows for us to easily access machines that normally we could not unless a full client is installed.
Matthew James | TrustRadius Reviewer

VNC Connect

  • Visually see their computer screens and the information needed to properly respond to their questions.
  • Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
  • Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.
William Waks | TrustRadius Reviewer

Cons

Splashtop Business Access

  • Large scale rollout can be improved, deployment is flakey.
  • Business Access Solo is very nicely priced, but numerous vital features are removed.
Derek Schroeder | TrustRadius Reviewer

VNC Connect

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Splashtop Business Access

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 8.0
Based on 8 answers
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
Anonymous | TrustRadius Reviewer

Usability

Splashtop Business Access

Splashtop Business Access 9.5
Based on 2 answers
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Paul Cheng | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 3 answers
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
Anonymous | TrustRadius Reviewer

Support

Splashtop Business Access

Splashtop Business Access 8.5
Based on 2 answers
To be honest, I have only had to use the support once from Splashtop and that was because of a silly user error and then one other time to inquire about upcoming features for future versions. So I can't really speak to their support level as I have not really needed to use it. So that can be viewed two ways I suppose. But I see it as a positive.
Matthew James | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 2 answers
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
Anonymous | TrustRadius Reviewer

Online Training

Splashtop Business Access

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 7.0
Based on 2 answers
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
Matt Medley | TrustRadius Reviewer

Implementation

Splashtop Business Access

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 8.0
Based on 2 answers
No problem at all, love the product.
Michael Mei | TrustRadius Reviewer

Alternatives Considered

Splashtop Business Access

I used LogMeIn and later I search for others alternatives. Searching on internet I found Splashtop, the price sound amazing for me so I starting with the trial version, after testing I see that was easy and accomplish the goal that we were looking for I was even more interesting. In many cases, I used it from my mobile, so I try to use it but I couldn't, the application has a bug. I send an email and explain to them that I am a potential customer but I cannot test the mobile version - they ask me some information about my mobile and the next day they sent me an email that updates the app from the play store. And it works, they fixed it. So the compromise that they have and their great support was the final step to take the decision. And we have 4 happy years with them without any claim.
Anonymous | TrustRadius Reviewer

VNC Connect

If you do not have a working internet connection, you can rule LogMeIn out as it is not a viable solution! NetSupport is fairly more advanced and has many more capabilities that VNC does not support so this is not a fair comparison!
Miguel Nuñez | TrustRadius Reviewer

Return on Investment

Splashtop Business Access

  • Saved me hundreds of dollars.
  • Saved me hours of time.
  • Made it possible to act quickly on issues no matter where I am.
Bruce Eichelberger | TrustRadius Reviewer

VNC Connect

  • VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.
Richard Russell | TrustRadius Reviewer

Pricing Details

Splashtop Business Access

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Business Access Editions & Modules

Edition
Business Access Solo$601
Business Access Pro$992
  1. per year
  2. per user, per year
Additional Pricing Details
All plans billed yearly

VNC Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

VNC Connect Editions & Modules

Edition
Professional$401
Enterprise$551
  1. per remote computer
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Splashtop Business Access
8.8
VNC Connect
9.0

Likelihood to Renew

Splashtop Business Access
VNC Connect
8.0

Usability

Splashtop Business Access
9.5
VNC Connect
8.0

Support

Splashtop Business Access
8.5
VNC Connect
8.0

Online Training

Splashtop Business Access
VNC Connect
7.0

Implementation

Splashtop Business Access
VNC Connect
8.0

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