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TeamViewer

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Top Rated
1598 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Splashtop On-Demand Support

No answers on this topic

TeamViewer

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
Rahul Dhangar | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Splashtop On-Demand Support
TeamViewer
8.4
Screen sharing
Splashtop On-Demand Support
TeamViewer
8.9
File transfer
Splashtop On-Demand Support
TeamViewer
8.4
Instant message
Splashtop On-Demand Support
TeamViewer
8.2
Secure remote access with Smart Card authentication
Splashtop On-Demand Support
TeamViewer
8.1
Access to sleeping/powered-off computers
Splashtop On-Demand Support
TeamViewer
7.9
Over-the-Internet remote session
Splashtop On-Demand Support
TeamViewer
8.8
Initiate remote control from mobile
Splashtop On-Demand Support
TeamViewer
8.0
Remote management of servers & workstations
Splashtop On-Demand Support
TeamViewer
8.7
Remote Active Directory® management
Splashtop On-Demand Support
TeamViewer
8.5
Centralized management dashboard
Splashtop On-Demand Support
TeamViewer
8.2
Session record
Splashtop On-Demand Support
TeamViewer
8.5
Annotations
Splashtop On-Demand Support
TeamViewer
8.5
Monitoring and Alerts
Splashtop On-Demand Support
TeamViewer
8.1
Multi-platform remote control
Splashtop On-Demand Support
TeamViewer
8.7

Pros

Splashtop On-Demand Support

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TeamViewer

  • Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
  • TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
  • During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
  • TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
  • TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
  • Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
  • While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
  • With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
  • TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
  • A personal license is free.
Aaron Pinsker | TrustRadius Reviewer

Cons

Splashtop On-Demand Support

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TeamViewer

  • - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
  • Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Rafael Becemberg | TrustRadius Reviewer

Likelihood to Renew

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.3
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.1
Based on 19 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette | TrustRadius Reviewer

Reliability and Availability

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 7.3
Based on 30 answers
I still feel there's a lot that can be done, more especially when it comes to customer requests, as I had at some stage I had requested a feature which was available in an earlier version, but I couldn't get it, although it was important for us. With the current edition, when an action you need to perform on a user's computer, requires elevation, you lose total control on the user's PC, and have to rely on the user's competent to take the rest of the steps you have to perform, as you can only see, and not control the remote PC.
Corus Mabulwana | TrustRadius Reviewer

Online Training

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 6 answers
Well I don't have any key insights regarding implementation of TeamViewer.
Ratulsnigdha Saha | TrustRadius Reviewer

Alternatives Considered

Splashtop On-Demand Support

No answers on this topic

TeamViewer

TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also the only one with a concurrent user licensing model, which was a huge selling point.
Kristopher Kauth | TrustRadius Reviewer

Scalability

Splashtop On-Demand Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Splashtop On-Demand Support

No answers on this topic

TeamViewer

  • TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
  • TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
  • TeamViewer has generally improved our organization's relationship with our clients.
Majute shivugu | TrustRadius Reviewer

Screenshots

Pricing Details

Splashtop On-Demand Support

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Splashtop On-Demand Support
TeamViewer
8.2

Likelihood to Renew

Splashtop On-Demand Support
TeamViewer
9.3

Usability

Splashtop On-Demand Support
TeamViewer
9.1

Reliability and Availability

Splashtop On-Demand Support
TeamViewer
8.0

Performance

Splashtop On-Demand Support
TeamViewer
9.0

Support Rating

Splashtop On-Demand Support
TeamViewer
7.3

In-Person Training

Splashtop On-Demand Support
TeamViewer
5.0

Online Training

Splashtop On-Demand Support
TeamViewer
8.9

Implementation Rating

Splashtop On-Demand Support
TeamViewer
10.0

Scalability

Splashtop On-Demand Support
TeamViewer
10.0

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