Splashtop vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Splashtop
Score 8.6 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using…
$5
per month per user, billed annually
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
SplashtopTeamViewer
Editions & Modules
Splashtop Business Access Solo
$5.00
per month per user, billed annually
Splashtop Business Access Pro
$8.25
per month per user, billed annually
Splashtop Business Access Performance
$13.00
per month per user, billed annually
SOS
$17.00
per month per concurrent technician, billed annually
SOS+10
$19.00
per month per concurrent technician, billed annually
SOS Unlimited
$34.00
per month per concurrent technician, billed annually
Remote Support
$40.00
per month billed monthly or annually
Splashtop Enterprise
Contact Sales
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
SplashtopTeamViewer
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
SplashtopTeamViewer
Considered Both Products
Splashtop
Chose Splashtop
Splashtop SOS compares fairly well to TeamViewer, however, I feel that TVs features are superior and overall feel more polished. That said, SplashTop has less lag time - if that's even possible. The biggest difference that made the decision to switch a no brainer is that being …
Chose Splashtop
Initially, it was the cost but, I almost went with TeamViewer because at the time of evaluation Splashtop [SOS] did not support user switching while staying connected (running as a service). This was a deal-breaker for me due to my clients not being an admin. I was going to go …
Chose Splashtop
Splashtop SOS is similar [for remote control and support] to N-able RMM, and TeamViewer. The selection of Splashtop SOS is primarily for cost control.
Chose Splashtop
I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. …
Chose Splashtop
[In my experience] TeamViewer is just too expensive for what I consider marginal benefit. Splashtop SOS works incredibly well, and while [I feel] TeamViewer does have a performance edge, I just can't justify the massive increase in cost. Plus, to my knowledge, TeamViewer's …
Chose Splashtop
I prefer TeamViewer but it costs a lot more. We do also use TeamViewer for unattended access but the cost is so great that we might look at alternatives when our license expires. If the price was not an issue I would pick TeamViewer Quick Support over Splashtop SOS but for …
Chose Splashtop
Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamV…
Chose Splashtop
After evaluating several possible remote support products, Splashtop SOS represented the best value for money to a small business owner. This was largely due to its tiered licensing structure, with the base Splashtop SOS solution providing all the features I needed. This …
Chose Splashtop
Competitors did not have the same great level of performance. Had more disconnects with those as well.
Chose Splashtop
It's certainly not as feature rich or the same level of remote management system, but Splashtop SOS is a fraction of the cost and does exactly what I need it to do.
Chose Splashtop
Cost is the best competing factor.
Chose Splashtop
Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the …
TeamViewer
Chose TeamViewer
AnyDesk is also a German company. It's easy to setup a session. Just with a couple of clicks. But the UI is horrible and very old. I also dislike that people that I need to support associate the tool with scammer since so many people do fraudulent activities with this platform …
Chose TeamViewer
TeamViewer has an easier deployment and setup. Also the interface is more intuitive with more features that can be used. Keep in mind I have not used Splashtop in years and may have changed a lot and also is still a good product. TeamViewer over Splashtop is just my preference.
Chose TeamViewer
Teamviewer was an organizational decision, not one that I made. Splashtop was integrated with NinjaRMM, which is based on ZenDesk; it performed all of the same functionality and had some features that I really appreciated, such as dragging and dropping from my desktop to the …
Chose TeamViewer
TeamViewer works similar to the Splashtop application.
We do find that performance for both tools is pretty closely matched.
Chose TeamViewer
I find Splashtop more intuitive and more stable. I have also found Splashtop to work better when only needed to connect to a few computer from potentially a large number of computers (i.e. connecting to your office computer from a home desktop, and hope laptop, or home ipad). …
Chose TeamViewer
TeamViewer is unique that is allows you access content. similarly to Splashtop which allows for the same qaaccessibiity and content.
Chose TeamViewer
TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many …
Chose TeamViewer
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
Chose TeamViewer
After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this …
Chose TeamViewer
Remote collaborative capability is much better in TeamViewer as oppose to competition and fast connection makes TeamViewer as better choice
Chose TeamViewer
TeamViewer has better support and features such as multiplatform support and file sharing. It is great for collaborations in multi national companies. Quality vise as well it is a great tool and the refresh rate is also quite good.It has great number of communication tools and …
Chose TeamViewer
We tried the products by LogMeIn in the beginning and they were too cumbersome and slow compared to TeamViewer. We needed something straight forward, centralized and that we could do from anywhere in the world and the ease of use of TeamViewer helped achieve all of this.
Chose TeamViewer
TeamViewer is a bit simpler to use, and just as secure as the other options we reviewed. The price is a little higher, and maybe one day that could be a factor, but for now while it helps us keep our day going in the event of an IT crisis, that price is the least concerning …
Chose TeamViewer
TeamViewer stands good among the one which we reviewed in market. Easy to use from customer end and cost bearable as well.
Chose TeamViewer
TeamViewer has a more intuitive interface and an easier learning curve, especially for non-technical users. It also offers a wider range of features, like session recording and meeting tools which were important to me. It has better performance and responsiveness, especially on …
Chose TeamViewer
Well, those these other programs are useful in their own ways, TeamViewer is the most well known and not for no reason. TeamViewer provides the ability to have the unattended access, the chat support, the mobile usage if necessary, and the speed at which you can connect to …
Chose TeamViewer
We have evaluated Splashtop, which works well with MacOS and Windows devices. Splashtop seems exclusive to mobile and Windows devices only. We do use TeamViewer because it allows excellent remote access to 95% of our users, which are Windows machines. We also have multiple …
Chose TeamViewer
Teamviewer's remote control tool is the most reliable one available in the market. It's miles away from Splashtop or Anydesk. Works every time, works behind firewalls, connections are established fast and work smoothly. If that wasn't enough, file transfer works flawlessly and …
Chose TeamViewer
Originally TeamViewer had great technology and a good price. What drew me to it was that it was cheaper than LogMeIn Rescue and you could purchase a perpetual license. It soon became clear that they broke functionality between older and new versions. If you plan on only …
Chose TeamViewer
I did not select TeamViewer over its competition. Its licensing options priced it out of competition for my needs. It also lacked features available from other products such as dual monitor, seamless remote printing, and HD video.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SplashtopTeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Splashtop
7.8
43 Ratings
6% below category average
TeamViewer
8.2
431 Ratings
1% below category average
Screen sharing9.337 Ratings9.2418 Ratings
File transfer9.039 Ratings8.5401 Ratings
Instant message7.930 Ratings8.0368 Ratings
Access to sleeping/powered-off computers3.113 Ratings7.1271 Ratings
Over-the-Internet remote session9.342 Ratings8.9412 Ratings
Initiate remote control from mobile7.726 Ratings8.0329 Ratings
Remote management of servers & workstations9.07 Ratings8.7359 Ratings
Centralized management dashboard7.132 Ratings7.9278 Ratings
Session record7.219 Ratings8.3273 Ratings
Annotations9.02 Ratings6.788 Ratings
Monitoring and Alerts5.95 Ratings7.7204 Ratings
Multi-platform remote control8.733 Ratings8.5328 Ratings
Secure remote access with Smart Card authentication00 Ratings7.9135 Ratings
Remote Active Directory® management00 Ratings9.879 Ratings
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SplashtopTeamViewer
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Medium-sized Companies
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Score 9.7 out of 10
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Score 9.7 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
SplashtopTeamViewer
Likelihood to Recommend
9.0
(463 ratings)
8.4
(482 ratings)
Likelihood to Renew
9.9
(34 ratings)
9.6
(62 ratings)
Usability
9.6
(24 ratings)
9.2
(56 ratings)
Availability
9.3
(5 ratings)
9.1
(4 ratings)
Performance
9.5
(5 ratings)
9.1
(4 ratings)
Support Rating
8.7
(422 ratings)
8.9
(50 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.0
(4 ratings)
Implementation Rating
9.5
(15 ratings)
8.4
(41 ratings)
Configurability
5.0
(2 ratings)
9.1
(3 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
9.9
(2 ratings)
9.1
(4 ratings)
Product Scalability
9.5
(5 ratings)
9.1
(4 ratings)
Professional Services
9.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.8
(3 ratings)
6.1
(4 ratings)
Vendor pre-sale
5.9
(3 ratings)
7.6
(4 ratings)
User Testimonials
SplashtopTeamViewer
Likelihood to Recommend
Splashtop
In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need
Read full review
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
Read full review
Pros
Splashtop
  • Splashtop lets me see what my clients see.
  • Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
  • Splashtop lets me work on many computers from one location, without leaving my own desk.
  • Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
  • My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
  • Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.
Read full review
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
Read full review
Cons
Splashtop
  • Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
  • Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
  • Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent
Read full review
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
Read full review
Likelihood to Renew
Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
Read full review
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review
Usability
Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Read full review
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review
Reliability and Availability
Splashtop
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
Read full review
TeamViewer
Always available if setup correctly.
Read full review
Performance
Splashtop
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
Read full review
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Splashtop
Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.
Read full review
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Splashtop
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Splashtop
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
Read full review
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
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Alternatives Considered
Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Contract Terms and Pricing Model
Splashtop
Terms were simple, straightforward, and acceptable.
Read full review
TeamViewer
No answers on this topic
Scalability
Splashtop
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
Read full review
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Professional Services
Splashtop
Easy to work with
Read full review
TeamViewer
No answers on this topic
Return on Investment
Splashtop
  • Clients are happy that we can support them almost instantly without needed to come on site
  • Clients have asked us to do more work on their computers remotely and more often which means increased billing
  • Clients rely on our rapid response with Splashtop which helps build a stronger relationship with them
Read full review
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
ScreenShots

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support -  Administrators can control remote capabilities

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.