Splashtop

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Splashtop	Score 8.6 out of 10	N/A	Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using…	$5 per month per user, billed annually

Pricing

Splashtop

Editions & Modules

Splashtop Business Access Solo: $5.00
per month per user, billed annually
Splashtop Business Access Pro: $8.25
per month per user, billed annually
Splashtop Business Access Performance: $13.00
per month per user, billed annually
SOS: $17.00
per month per concurrent technician, billed annually
SOS+10: $19.00
per month per concurrent technician, billed annually
SOS Unlimited: $34.00
per month per concurrent technician, billed annually
Remote Support: $40.00
per month billed monthly or annually
Splashtop Enterprise: Contact Sales

Offerings

Pricing Offerings
Splashtop
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Pricing Info

Community Pulse
	Splashtop
Considered Both Products	Splashtop Verified User Director Chose Splashtop Price and easy of setup plus connection setup is better with Splashtop [SOS] Helpful? Verified User Manager Chose Splashtop Prior to Splashtop, I was a big advocate of using LogMeIn's product. However, LogMeIn's products have been unaffordable since the merger with Citrix. In my experience and evaluation, TeamViewer's line of products has been difficult to use even on a good day. My evaluations … Incentivized Helpful? Verified User Professional Chose Splashtop Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if … Incentivized Helpful? Verified User Executive Chose Splashtop Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamV… Incentivized Helpful? MS Matthew Strickland Level 3 onsite technician Chose Splashtop Splashtop Enterprise was easier for our clients to use than LogMeIn Rescue that we used to use. It is a more lightweight and robust feeling software. The biggest benefit for us was the cost of Splashtop vs LogMeIn. Incentivized Helpful? PW Philip Wang IT Manager Chose Splashtop TeamViewer is good for IT support individual remote computers, when doing connection, what we need is only remote party's ID and password, no other authentication is needed. The authentication is verbally over the phone when IT talks to the supported customers. However, this is … Incentivized Helpful? BL Brian Levingston IT Technician Chose Splashtop I prefer TeamViewer but it costs a lot more. We do also use TeamViewer for unattended access but the cost is so great that we might look at alternatives when our license expires. If the price was not an issue I would pick TeamViewer Quick Support over Splashtop SOS but for … Incentivized Helpful? LC Luis Cabrera Principal Chose Splashtop cost, it is only a fraction of the cost of TeamViewer, also, same number of features for remote desktop but more new features for remote IT management of the computers with the client installed. No brainer. Incentivized Helpful? JR Jeremy Robinett President Chose Splashtop Both are very good but Splashtop SOS has LogMeIn Rescue beat "hands down" on price. Incentivized Helpful? MG Michael Gabona Network System Administrator Chose Splashtop TeamViewer and Logmein were just to expensive, VNC has issues with windows 10 and RDP requires port forwarding in the router, so its fine for servers, but not ideal as a remote support system. Splashtop was easier or cheaper than anything else we tried. Incentivized Helpful? Verified User Director Chose Splashtop Team viewer is expensive Chrome Remote Desktop is hard to use at times, makes the screen smaller, and is hard to use on multi-user screens Windows Remote Desktop does not let you sign in as the local user Helpful? GM Grant Milner Owner Chose Splashtop Price comparison to TeamViewer is exceptional Incentivized Helpful? Trent Weber Managing Director Chose Splashtop After evaluating several possible remote support products, Splashtop SOS represented the best value for money to a small business owner. This was largely due to its tiered licensing structure, with the base Splashtop SOS solution providing all the features I needed. This … Incentivized Helpful? Matthew Putnam Owner Chose Splashtop [In my experience] TeamViewer is just too expensive for what I consider marginal benefit. Splashtop SOS works incredibly well, and while [I feel] TeamViewer does have a performance edge, I just can't justify the massive increase in cost. Plus, to my knowledge, TeamViewer's … Incentivized Helpful? Verified User C-Level Executive Chose Splashtop Competitors did not have the same great level of performance. Had more disconnects with those as well. Incentivized Helpful? MV Mike Votaw Administrator Chose Splashtop It's certainly not as feature rich or the same level of remote management system, but Splashtop SOS is a fraction of the cost and does exactly what I need it to do. Incentivized Helpful? Verified User Consultant Chose Splashtop Cost is the best competing factor. Incentivized Helpful? TL Todd Lincoln Principal Chose Splashtop I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. … Helpful? FW Frank Warman Consultant Chose Splashtop Splashtop SOS is similar [for remote control and support] to N-able RMM, and TeamViewer. The selection of Splashtop SOS is primarily for cost control. Incentivized Helpful? Nick Simpson IT Manager Chose Splashtop AnyDesk, VNC, Webex, Team Viewer, LogMeIn as well as others I can't recall at the moment. Incentivized Helpful? Dan Henry Owner Chose Splashtop I find that Splashtop SOS is as easy or easier to use. LogMeIn was a very great deal more expensive and I would not be able to regain much return on that investment. Incentivized Helpful? CF Christopher Filippi President Chose Splashtop Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the … Incentivized Helpful? DV David Vigeant Technical service director Chose Splashtop Cheaper. Easier to install. better image quality. Incentivized Helpful? AN Andrew Notman Director of Information Technology Chose Splashtop Same feature set with easier user management for 1/3 the price. Incentivized Helpful?

Features

Splashtop

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	Splashtop 7.8 43 Ratings 6% below category average
Screen sharing	9.337 Ratings
File transfer	9.039 Ratings
Instant message	7.930 Ratings
Access to sleeping/powered-off computers	3.013 Ratings
Over-the-Internet remote session	9.342 Ratings
Initiate remote control from mobile	7.726 Ratings
Remote management of servers & workstations	9.07 Ratings
Centralized management dashboard	7.132 Ratings
Session record	7.219 Ratings
Annotations	9.02 Ratings
Monitoring and Alerts	6.05 Ratings
Multi-platform remote control	8.733 Ratings

Best Alternatives
	Splashtop
Small Businesses	Getscreen.me Score 9.8 out of 10
Medium-sized Companies	mRemoteNG Score 9.7 out of 10
Enterprises	Remote Desktop Services Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Splashtop
Likelihood to Recommend	9.0 (470 ratings)
Likelihood to Renew	10.0 (34 ratings)
Usability	9.6 (24 ratings)
Availability	9.3 (5 ratings)
Performance	9.5 (5 ratings)
Support Rating	8.7 (429 ratings)
Implementation Rating	9.5 (15 ratings)
Configurability	5.0 (2 ratings)
Contract Terms and Pricing Model	9.1 (1 ratings)
Ease of integration	10.0 (2 ratings)
Product Scalability	9.5 (5 ratings)
Professional Services	10.0 (2 ratings)
Vendor post-sale	9.8 (3 ratings)
Vendor pre-sale	5.8 (3 ratings)

User Testimonials
	Splashtop
Likelihood to Recommend	Splashtop In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need Incentivized CK Christopher Kowalski IT Specialist Read full review
Pros	Splashtop Splashtop lets me see what my clients see. Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot. Splashtop lets me work on many computers from one location, without leaving my own desk. Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met. My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit. Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients. Incentivized AB Andy Block IT Manager Read full review
Cons	Splashtop Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc.. Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving. Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Splashtop I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts Incentivized Alex Gorga Consulente informatico Read full review
Usability	Splashtop It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way Incentivized PC Paul Cheng IT Manager Read full review
Reliability and Availability	Splashtop I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues. Incentivized CL Ceci Lardizabal Manager of Human Resources Read full review
Performance	Splashtop Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else. Incentivized CL Ceci Lardizabal Manager of Human Resources Read full review
Support Rating	Splashtop Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays. Incentivized Verified User Anonymous Read full review
Implementation Rating	Splashtop It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough Incentivized DJ David Judice IT Director Read full review
Alternatives Considered	Splashtop Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary Incentivized Verified User Anonymous Read full review
Contract Terms and Pricing Model	Splashtop Terms were simple, straightforward, and acceptable. Incentivized Verified User Anonymous Read full review
Scalability	Splashtop It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us. Incentivized CL Ceci Lardizabal Manager of Human Resources Read full review
Professional Services	Splashtop Easy to work with Incentivized Verified User Anonymous Read full review
Return on Investment	Splashtop Clients are happy that we can support them almost instantly without needed to come on site Clients have asked us to do more work on their computers remotely and more often which means increased billing Clients rely on our rapid response with Splashtop which helps build a stronger relationship with them Incentivized ET Ed Tankus President and Owner Read full review
ScreenShots	Splashtop Screenshots