Splunk IT Essentials vs. Splunk IT Service Intelligence (ITSI)

Splunk IT Essentials scales really well and is quite suitable for large enterprise environments which is where I use it. It can easily handle the classification and ingest of metrics/log data from thousands of devices. It also allows for easy grouping of these devices so that users can search just for Windows devices, or just for Linux machines. Provides a great overview of enterprise health while allowing deeper dives into the device level of data.

Incentivized

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.

• Real time enterprise health monitoring
• Metrics ingest, parsing, and visualization
• Investigating and troubleshooting problems that arise with devices

Incentivized

• Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
• Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
• Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

Incentivized

• Currently need to special request this app on Splunk Cloud
• Not compatible with older versions of Splunk

Incentivized

• ITSI really needs a robust splunk log ingestion infrastructure at its core
• ITSI requires a great engineering team to build out the automated discovery and topology
• Unless you use an API to build the topology, the view can quickly become static

Incentivized

We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.

During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.

If you've used any Splunk product then you know they have a good reputation for creating smart and user-friendly tools. Splunk IT Essentials is no different and I have had nothing but positive experiences with it. It was a straightforward integration with our enterprise environment. And it can also be leverage, as we did, when moving to ITSI as well.

Incentivized

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.

Incentivized

• Huge time saver in troubleshooting issues in the environment
• Alerts allow for much quicker response time to certain events that require attention
• Able to leverage this app when transitioning to ITSI

Incentivized

• Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
• Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
• Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.