Likelihood to Recommend I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Henry Jennings Principal Engineer - Global Desktop Infrastructure Services
Read full review Pros: Splunk is very well suited if you have multiple log sources of related data. All of them can be correlated and tasks can be automated based on the requirement. Other than alerts, Splunk can also run a specific script of your choice, based on some defined conditions. Cons: If you have a few logs but a large number of log sources, Splunk can be very expensive.
Read full review Pros It allows for an IT department to be proactive with finding/solving issues before they happen It allows for a company to have a great tool for engaging with end users using campaigns/surveys It shows the full overall picture of a device/network connections when troubleshooting user issues. Read full review Real-time + Scheduled alerts - i-e you can set up alerts which are actively monitoring your logs Pretty good response time for search results. With our key/value logging, Splunk makes it blazing fast to query the data. Dashboards provide insights into historical data Love how Splunk indexes all of the data and provides keys to search on Read full review Cons The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.) Some useful features are only available to cloud customers. Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing. Read full review At times some queries can run slowly if indices are not on a portion of the query you use. Setup time initially can be difficult if your logs aren't stored in common locations or in a common way to write the log. Ability to ingest logs from different locations without having to change code to put logs in a certain place (pro and con). Searches can be a bit more difficult to look through if your log isn't pulled in a manner that is easy to read through splunk. Read full review Likelihood to Renew We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.
Read full review Usability You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.
Read full review Reliability and Availability When properly setup and configured, Splunk is extremely reliable.
Read full review Support Rating Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.
Read full review Online Training The online course was simple clear and described the main capabilities of the solution. There is also an initial module that can be done for free so anyone can familiarize themselves with the functionality of this solution. On the other hand, however, there could be more free online courses. Maybe even with a certificate, this would broaden the group of people who are familiar with the platform while increasing familiarity with the solution itself.
Read full review Implementation Rating Smooth without too many major issues.
Read full review Alternatives Considered Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
Read full review I wanted to learn a new language that I can quickly master and implement. Splunk is easy, fun to use and best of all, it can be developed in hours not days or weeks. Splunk is fundamentally a programming language that is minimal but yet powerful enough to collect, analyze and visualize data.
Read full review Scalability Splunk can scale in to the petabyte per day range which of course is awesome
Read full review Return on Investment SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable. Read full review Overall very positive. It has provided visibility to what is going on within our network. One drawback is the time it takes to get up to speed with the application, but this is up to the user, and Splunk education is excellent. In my field, IT Security, there are few other friends to have in your back pocket better than Splunk. They are just that good. Read full review ScreenShots