What users are saying about

Spredfast

Top Rated
105 Ratings

Spredfast

Top Rated
105 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Spredfast

Spredfast is a great tool for enterprise level social management. We've been able to gradually ramp up our number of users and accounts in phases, which has suited us, as a large, geographically widespread organisation.It works well with our other marketing technology platforms, and their integrations and APIs are straightforward.If the organization was much smaller I think the platform would still work as the costings are broadly based upon users and accounts so could well be a good SME solution too.
Joe Hill profile photo

Feature Rating Comparison

Listening/monitoring

Spredfast
7.5
Boolean keyword searches
Spredfast
8.5
Filtering out noise/spam
Spredfast
7.2
Sentiment analysis
Spredfast
6.4
Broad channel coverage
Spredfast
7.8

Publishing

Spredfast
7.6
Content planning and scheduling
Spredfast
8.7
Audience targeting
Spredfast
7.8
Content optimization
Spredfast
5.1
Workflow management
Spredfast
9.0

Engagement

Spredfast
8.0
Automated routing and prioritization
Spredfast
8.1
Customer interaction histories
Spredfast
8.1
Bulk actions
Spredfast
7.8

Marketing

Spredfast
7.4
Lead generation
Spredfast
6.5
Content marketing
Spredfast
8.0
Paid media management
Spredfast
7.1
Campaigns and promotions
Spredfast
8.0

Channel coverage/integration

Spredfast
8.0
Twitter
Spredfast
9.6
Facebook
Spredfast
9.4
LinkedIn
Spredfast
7.5
Google+
Spredfast
7.6
Instagram
Spredfast
7.8
Pinterest
Spredfast
6.6
YouTube
Spredfast
7.1

Reporting/analytics

Spredfast
8.1
Campaign success analytics
Spredfast
8.0
Real-time tracking
Spredfast
8.4
Competitor analysis
Spredfast
8.0

Account management

Spredfast
7.7
Role-based user permissions & privileges
Spredfast
8.3
Mobile access
Spredfast
7.0

Pros

  • Customer service and account management is excellent. All the Spredfast people we deal with have been helpful, professional and genuinely care about our success using the products.
  • The interface is straightforward and well designed. The Product team at Spredfast also release improvements throughout the year, which are well documented and add genuine functionality - not just bells and whistles.
  • The help pages within the platform are well put together and serve as a good first port of call when we've had any issues.
  • Implementation was well managed and the training sessions delivered to our teams were very useful. These have found their way to our intranet, and new employees watch the recorded sessions to get up to speed.
Joe Hill profile photo

Cons

  • Some improvements to the analytics within Conversations would be helpful - I know there are plans to allow bespoke KPIs to be created and this would be a welcome addition.
  • Simpler user management within the Intelligence platform - this is not yet aligned with the Conversations platform.
Joe Hill profile photo

Likelihood to Renew

Spredfast8.2
Based on 31 answers
There is no product like Spredfast. Our company lives and dies by the analytics, and to date we have not seen a more comprehensive analytics structure for any social media management tool. Spredfast support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
No photo available

Usability

Spredfast8.0
Based on 24 answers
As I said earlier, I think the interface is intuitive and pretty easy to use/learn.
Nikki Harmon profile photo

Reliability and Availability

Spredfast10.0
Based on 11 answers
The plat form can be accessed easily at any time on both desktop and mobile devices
Garrett Estrada profile photo

Performance

Spredfast9.0
Based on 7 answers
The pages load quickly and reports generate almost instantaneously
Garrett Estrada profile photo

Support

Spredfast9.0
Based on 26 answers
The coaching team is fantastic! Customer service, when we have issues, could be a little faster but they have been able to help.
Nikki Harmon profile photo

In-Person Training

Spredfast8.9
Based on 7 answers
It was an intimate and personal meeting and the trainer was exceptionally patient. This was an amazing experience for our higher ups.
No photo available

Online Training

Spredfast7.9
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
No photo available

Implementation

Spredfast9.0
Based on 24 answers
No, I think they did a great job with on-boarding us to Experiences and we've been very happy with the individual coaching/training sessions we've had with Nicole at Spredfast.
Nikki Harmon profile photo

Alternatives Considered

I think Spredfast and Sprinklr are the two top tools from my evaluations in this role and in my previous role at Mattel.
Nikki Harmon profile photo

Scalability

Spredfast8.4
Based on 18 answers
I think it could help our organization in a number of ways if we're able to expand to more tools within their portfolio. It's really the cost that's holding us back because we are such a small team.
Nikki Harmon profile photo

Return on Investment

  • Our team uses social media to increase brand awareness. Spredfast has helped us achieve and measure our progress towards this goal. Content labels allowed us to track which content performed best. Knowing this enabled us to tailor future content and write posts that followers actually wanted to read and share, which then increased our social media following organically by thousands of users over the past year.
  • Our Spredfast account reps worked with us personally to perform an in-depth analysis of our social media followers. We now know who our key brand advocates and influential followers are.
  • During our company's annual conference, Spredfast's monitoring tools were invaluable for tracking mentions of the company and the conference. The tool also helped us track visits to the company website from social posts, which helped prove to executive leadership the value of social media.
Christina Hadly profile photo

Pricing Details

Spredfast

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Spredfast More Information