What users are saying about

Spredfast

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Top Rated
106 Ratings

Spredfast

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Top Rated
106 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Spredfast

Spredfast is a great tool for enterprise level social management. We've been able to gradually ramp up our number of users and accounts in phases, which has suited us, as a large, geographically widespread organisation.It works well with our other marketing technology platforms, and their integrations and APIs are straightforward.If the organization was much smaller I think the platform would still work as the costings are broadly based upon users and accounts so could well be a good SME solution too.
Joe Hill profile photo

Feature Rating Comparison

Listening/monitoring

Spredfast
7.6
Boolean keyword searches
Spredfast
8.7
Filtering out noise/spam
Spredfast
7.3
Sentiment analysis
Spredfast
6.3
Broad channel coverage
Spredfast
8.0

Publishing

Spredfast
7.7
Content planning and scheduling
Spredfast
8.8
Audience targeting
Spredfast
7.8
Content optimization
Spredfast
5.0
Workflow management
Spredfast
9.0

Engagement

Spredfast
8.0
Automated routing and prioritization
Spredfast
8.1
Customer interaction histories
Spredfast
8.0
Bulk actions
Spredfast
7.8

Marketing

Spredfast
7.5
Lead generation
Spredfast
6.6
Content marketing
Spredfast
8.1
Paid media management
Spredfast
7.1
Campaigns and promotions
Spredfast
8.1

Channel coverage/integration

Spredfast
8.0
Twitter
Spredfast
9.6
Facebook
Spredfast
9.4
LinkedIn
Spredfast
7.5
Google+
Spredfast
7.7
Instagram
Spredfast
7.9
Pinterest
Spredfast
6.7
YouTube
Spredfast
7.5

Reporting/analytics

Spredfast
8.2
Campaign success analytics
Spredfast
8.0
Real-time tracking
Spredfast
8.5
Competitor analysis
Spredfast
7.9

Account management

Spredfast
7.6
Role-based user permissions & privileges
Spredfast
8.2
Mobile access
Spredfast
7.0

Pros

  • I met our reps, Heather Buckingham and Mahshad Vakili Hall, in person before the Smart Social Summit in ATX last year. We instantaneously clicked, they have been extremely helpful, excellent resources, and genuinely care about our success with the platform. I love Heather, Mahshad and the entire Spredfast team!
  • During the Smart Social Summit in ATX last year, I had the opportunity to meet a lot of the Spredfast team. From senior leadership to directors, sales, fulfillment, and customer service everyone made me feel like part of the family. A special shout out to Dave Games, Seth Egert, Matt Flamman, Alex Levy, Nadia Khalid and more. It was such a great first impression and they haven't disappointed.
  • I've signed up for some of the complimentary training sessions with the product coaching team and have learned so much from them! After receiving minimal training on the platform and functionalities in Conversations, I cherish these coaching sessions. A big thank you to our rep, Heather Buckingham, for encouraging me to sign up for these sessions. Shout out to Martin La Rocca and Casey Mong for being amazing product coaches and Josh Briseno for his support too!
  • Spredfast just gets it! They know the social space, keep up with the ever-changing landscape, and their summits provide so much value.
Angel Soria, MBA profile photo

Cons

  • I'd like to see some user experience tactical function improvements implemented on a quicker timeline - things like having an option to choose a new user to mirror or offering more saved data exports. That said, we have a great technical account manager and information architect who take care of us quickly and seamlessly.
No photo available

Likelihood to Renew

Spredfast8.2
Based on 31 answers
There is no product like Spredfast. Our company lives and dies by the analytics, and to date we have not seen a more comprehensive analytics structure for any social media management tool. Spredfast support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
No photo available

Usability

Spredfast8.1
Based on 24 answers
2 years ago, this usability rating would have been much lower, however, Spredfast has made changes and offerings that have exponentially increased the usability. The analytics feature and publishing updates provide a streamlined, easy user experience.
No photo available

Reliability and Availability

Spredfast10.0
Based on 11 answers
The plat form can be accessed easily at any time on both desktop and mobile devices
Garrett Estrada profile photo

Performance

Spredfast9.0
Based on 7 answers
The pages load quickly and reports generate almost instantaneously
Garrett Estrada profile photo

Support

Spredfast8.9
Based on 26 answers
Our support team is responsive, patient and realistic in the solutions offered. Poppy and Teresa feel like a part of our team and offer a personalized support model.
No photo available

In-Person Training

Spredfast8.9
Based on 7 answers
Great, onsite training that facilitated lots of higher-level business conversations
No photo available

Online Training

Spredfast7.9
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
No photo available

Implementation

Spredfast9.0
Based on 24 answers
The implementation was very simple. Understanding how to use the tool was fairly easy and integrate into our everyday work life.
No photo available

Alternatives Considered

I was not involved in the selection process, but I know several other companies and products were evaluated. Spredfast was chosen because of the simplicity of use but yet technological sophistication of their product. When you find a product that works miracles but is simple to use, the best advice is to grab it ASAP. Spredfast also did a very thorough study of our brand and was able to propose a comprehensive, cross-channel social media marketing strategy. Their thoroughness impressed us, and made us realize that this was the company we needed to be working with.
Jeffery Hawkins profile photo

Scalability

Spredfast8.4
Based on 18 answers
While I don't manage a huge social team, I've talked to peers at big, consumer organizations that rely on the tool daily
No photo available

Return on Investment

  • Our team uses social media to increase brand awareness. Spredfast has helped us achieve and measure our progress towards this goal. Content labels allowed us to track which content performed best. Knowing this enabled us to tailor future content and write posts that followers actually wanted to read and share, which then increased our social media following organically by thousands of users over the past year.
  • Our Spredfast account reps worked with us personally to perform an in-depth analysis of our social media followers. We now know who our key brand advocates and influential followers are.
  • During our company's annual conference, Spredfast's monitoring tools were invaluable for tracking mentions of the company and the conference. The tool also helped us track visits to the company website from social posts, which helped prove to executive leadership the value of social media.
Christina Hadly profile photo

Pricing Details

Spredfast

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Spredfast More Information