What users are saying about

Spredfast

Top Rated
105 Ratings

Sprinklr

Top Rated
102 Ratings

Spredfast

Top Rated
105 Ratings
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Score 8.1 out of 101

Sprinklr

Top Rated
102 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

Spredfast

Having the ability to schedule and use analytics in the same platform is a huge benefit. From the beginning Spredfast is very easy to navigate and simple to catch on to using the basic functions.
No photo available

Sprinklr

Sprinklr is a great tool for any company desiring a consumer centric solution. From my experience, Sprinklr appears to be especially well suited for big global brands with large teams. Sprinklr does not seem to be cost effective for smaller businesses or teams, but I may be wrong. It could depend on how a company, of any size, utilizes it. If the tools solve problems and support a company's growth and goals, I can see how the investment could be justified
Rebecca Ruck profile photo

Feature Rating Comparison

Listening/monitoring

Spredfast
7.5
Sprinklr
7.3
Boolean keyword searches
Spredfast
8.5
Sprinklr
7.9
Filtering out noise/spam
Spredfast
7.2
Sprinklr
6.0
Sentiment analysis
Spredfast
6.4
Sprinklr
6.3
Broad channel coverage
Spredfast
7.8
Sprinklr
8.9

Publishing

Spredfast
7.6
Sprinklr
7.5
Content planning and scheduling
Spredfast
8.7
Sprinklr
8.7
Audience targeting
Spredfast
7.8
Sprinklr
6.6
Content optimization
Spredfast
5.1
Sprinklr
7.5
Workflow management
Spredfast
9.0
Sprinklr
7.2

Engagement

Spredfast
8.0
Sprinklr
8.1
Automated routing and prioritization
Spredfast
8.1
Sprinklr
7.6
Customer interaction histories
Spredfast
8.1
Sprinklr
8.5
Bulk actions
Spredfast
7.8
Sprinklr
8.2

Marketing

Spredfast
7.4
Sprinklr
7.0
Lead generation
Spredfast
6.5
Sprinklr
6.4
Content marketing
Spredfast
8.0
Sprinklr
7.8
Paid media management
Spredfast
7.1
Sprinklr
6.5
Campaigns and promotions
Spredfast
8.0
Sprinklr
7.3

Channel coverage/integration

Spredfast
8.0
Sprinklr
7.8
Twitter
Spredfast
9.6
Sprinklr
9.2
Facebook
Spredfast
9.4
Sprinklr
8.4
LinkedIn
Spredfast
7.5
Sprinklr
8.5
Google+
Spredfast
7.6
Sprinklr
8.6
Instagram
Spredfast
7.8
Sprinklr
7.6
Pinterest
Spredfast
6.6
Sprinklr
6.5
YouTube
Spredfast
7.1
Sprinklr
5.8

Reporting/analytics

Spredfast
8.1
Sprinklr
8.3
Campaign success analytics
Spredfast
8.0
Sprinklr
8.9
Real-time tracking
Spredfast
8.4
Sprinklr
8.0
Competitor analysis
Spredfast
8.0
Sprinklr
7.9

Account management

Spredfast
7.7
Sprinklr
7.4
Role-based user permissions & privileges
Spredfast
8.3
Sprinklr
8.2
Mobile access
Spredfast
7.0
Sprinklr
6.6

Pros

  • Support- They are always available for any questions or concerns you may have regarding data searches and specific areas to search and they always provide you with the most recent updates.
  • Approachable and Dependable On- Boarding Staff (sales)- Each member of the on boarding team for Spredfast shown genuine concern and enthusiasm to work with myself and my staff to ensure the Spredfast platform and team can and would function to it's highest capacity.
  • Training - The on-site training provided by Spredfast was seamless and direct. Each of my staff enjoyed knowing how to utilize the platform with a more efficient view of social sites in one location and the ability to triage and assist customer's from all 3 social sites in one space.
Latasha Howard profile photo
  • Asset planning and content management that allows for optimizing, tagging, and scheduling of compliant posts to multiple social networks.
  • Centralized reporting and metrics of social network data.
  • Online community listening and engagement.
  • Real-time communications.
  • Brand monitoring and reputation management.
  • Automation functions that allow businesses to efficiently route operations and minimize manual tasks.
  • Mobile app allows you and your team to manage your company's online presence 24/7 from anywhere.
Rebecca Ruck profile photo

Cons

  • Additional functionality for paid campaigns - I believe this is being worked on.
No photo available
  • The entire platform is very busy and can get confusing because there is no easily seen path to follow within the sections. From my experience working on multiple types of content publishing and moderation tools, most of them are relatively easy to use without anyone giving you a tutorial. I've been given a tutorial and still would probably benefit from having another.
  • There are a lot of features that would be nice to have but are not available with our contract because they are an add-on part of the tool. For how much the tool costs per year, it is disappointing to not have these included in the plan.
  • The "help" section of the Sprinklr website is very lacking. When we do have a question or problem, we try to find the answer ourselves before sending an email to our rep, who as I mentioned as a positive is very responsive, but we don't want to bother each time a question comes up.
No photo available

Likelihood to Renew

Spredfast8.2
Based on 31 answers
There is no product like Spredfast. Our company lives and dies by the analytics, and to date we have not seen a more comprehensive analytics structure for any social media management tool. Spredfast support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
No photo available
Sprinklr8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

Spredfast8.0
Based on 24 answers
The use of the Spredfast platform is simple, which makes it very user friendly throughout. Once you have a specific area or material you are seeking to review or research, pulling this information is only few key words, a click of your mouse and it is at your finger tips. Not to mention the reports produced are beautifully designed and self explanatory and easy to share with others.
Latasha Howard profile photo
Sprinklr8.0
Based on 6 answers
Great usability. No need to collect data from 3-5 websites for reports. One stop and you can collect all pertinent information for clients and customers.
Sean McNamara profile photo

Reliability and Availability

Spredfast10.0
Based on 11 answers
I've always found Spredfast to be incredibly responsive.
No photo available
Sprinklr9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

Spredfast9.0
Based on 7 answers
The pages load quickly and reports generate almost instantaneously
Garrett Estrada profile photo
Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

Spredfast9.0
Based on 26 answers
The support staff is always available and when there is more time or information needed they do not hesitate to advise and update you as soon as possible, whether it be via email and/ or a courtesy call. They are a proactive support staff as each encounter I have had, a member of the staff would advise of additional avenues for research and data reporting in regards to Intelligence.
Latasha Howard profile photo
Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

Spredfast8.9
Based on 7 answers
It was an intimate and personal meeting and the trainer was exceptionally patient. This was an amazing experience for our higher ups.
No photo available
Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

Spredfast7.9
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
No photo available
Sprinklr8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

Spredfast9.0
Based on 24 answers
We worked directly with the early team to get the software up and running
No photo available
Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
No photo available

Alternatives Considered

It is our opinion that, while other platforms may have similar functionality to a single one of Spredfast's tools (i.e. publishing, analtytics, etc.), no other platform offers the sheer breadth of tools and ability to service all of our goals in one single platform as Spredfast does. Spredfast is truly unique in this regard. Furthermore, the quality of the educational modules and personalized customer service is something no other platform has
Garrett Estrada profile photo
I think that Sprinklr is strongest in analytics and community management - however - the interface of the other platforms I have used is more friendly and other colleagues have a harder time with navigating the Sprinklr platform
Kelcey Zacarese profile photo

Scalability

Spredfast8.4
Based on 18 answers
Works for absolutely any size or dynamic of a company.
Jesse McCarl profile photo
Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • Our team uses social media to increase brand awareness. Spredfast has helped us achieve and measure our progress towards this goal. Content labels allowed us to track which content performed best. Knowing this enabled us to tailor future content and write posts that followers actually wanted to read and share, which then increased our social media following organically by thousands of users over the past year.
  • Our Spredfast account reps worked with us personally to perform an in-depth analysis of our social media followers. We now know who our key brand advocates and influential followers are.
  • During our company's annual conference, Spredfast's monitoring tools were invaluable for tracking mentions of the company and the conference. The tool also helped us track visits to the company website from social posts, which helped prove to executive leadership the value of social media.
Christina Hadly profile photo
  • Not a friendly interface - hard to train other employees since it is confusing
  • Able to schedule content in advance and easily organized
  • Community management organization
Kelcey Zacarese profile photo

Pricing Details

Spredfast

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Spredfast More Information

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

Sprinklr More Information