What users are saying about
Top Rated
32 Ratings
52 Ratings
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Score 8.3 out of 100
Top Rated
32 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Sprinklr Modern Care is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
  • Whatfix is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

8.8

Sprinklr Modern Care

88%
23 Ratings
8.6

Whatfix

86%
23 Ratings

Likelihood to Renew

7.5

Sprinklr Modern Care

75%
7 Ratings
8.6

Whatfix

86%
2 Ratings

Usability

8.0

Sprinklr Modern Care

80%
3 Ratings
7.5

Whatfix

75%
6 Ratings

Availability

9.9

Sprinklr Modern Care

99%
6 Ratings

Whatfix

N/A
0 Ratings

Performance

9.9

Sprinklr Modern Care

99%
6 Ratings

Whatfix

N/A
0 Ratings

Support Rating

7.0

Sprinklr Modern Care

70%
17 Ratings
9.0

Whatfix

90%
7 Ratings

In-Person Training

10.0

Sprinklr Modern Care

100%
1 Rating

Whatfix

N/A
0 Ratings

Online Training

Sprinklr Modern Care

N/A
0 Ratings
7.3

Whatfix

73%
1 Rating

Implementation Rating

9.0

Sprinklr Modern Care

90%
4 Ratings
7.8

Whatfix

78%
2 Ratings

Configurability

Sprinklr Modern Care

N/A
0 Ratings
7.3

Whatfix

73%
1 Rating

Likelihood to Recommend

Sprinklr

Sprinklr Modern Care is great when paired with a chatbot or with larger, more complex teams that have varied skill sets or languages. It is also great for smaller, niche focus teams as it provides the majority of what all organizations will require from routing, to case assignment to governance and reporting
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Whatfix

For the area of independent learning of topics in a system, Whatfix is best suited, as it offers many possibilities due to the different offers of the presentation. We are developing this with the support of the personnel development department and it is showing the first positive results and it is showing the first positive results in our sales units.
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Pros

Sprinklr

  • Merge topics: I work for a TV show website and TV fans often write in asking the same questions (ie: How do I watch a show? Has ____ been canceled? etc). The ability to merge duplicate questions to one master FAQ topic allows managers to keep our community organized, keep track of how many people have the same question, and save time that would otherwise be spent replying to each person individually.
  • Multiple management seats/levels: Sprinklr Modern Care allows managers to delegate community management tasks to interns and moderators by giving them access to certain features of our forum without giving them "full control" of our account.
  • Official responses: We're able to make sure our employee responses don't get lost in the shuffle of busy conversation on our forums by marking certain responses as "official." This adds a special badge to important replies and pins them to the top, so users can more easily access the most relevant/accurate response to the issue they're reporting or question they're asking.
  • Easy moderator sorting/view: The manager console allows community managers to customize the way they view the forum, and therefore more easily spot high-priority items. Sort by post date, number of replies on a topic, or filter posts to view topics that have not yet been addressed by an employee to make sure nothing slips through the cracks.
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Whatfix

  • Whatfix is a vendor that listens to their client, understands their business challenges, and works with them to achieve their goals.
  • Feature enhancements are released every quarter, often with significant functionality improvements.
  • The support and engineering teams are outstanding - responsive, helpful and nothing is ever too much trouble. Literally, second-to-none!
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Cons

Sprinklr

  • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
  • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
  • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
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Whatfix

  • How no-code the experience with Whatfix is really depends on your application. As one of our applications relies on nested iframes, not everything worked out-of-the-box and we had to spend time on debugging and doing advanced customizations. Though the support team at Whatfix has been very helpful in solving these matters, it still made it difficult for us to delegate the work to coworkers with less technical experience.
  • Prone to bugs. While no platform is perfect, we unfortunately had some cases where bugs broke popups and guides for our users.
  • Look & feel customization can be restrictive and inconsistent. Depending on what kind of content you create, you have more or less options to customize the look and feel of the content. E.g. popups have a dozen of pre-configured templates and the possibility to edit the style based on HTML, CSS, and Javascript (JSX), whereas Task Lists have less options to be configured. Though I was informed that Whatfix will improve this in the near feature.
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Pricing Details

Sprinklr Modern Care

Starting Price

Editions & Modules

Sprinklr Modern Care editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Whatfix

    Starting Price

    Editions & Modules

    Whatfix editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      All Pricing models are customized and tailor-made according to the customer's requirement. Please contact sales@whatfix.com for more details.

      Likelihood to Renew

      Sprinklr

      The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
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      Whatfix

      Whatfix are an absolutely stellar vendor in every way. As with all technology tools and platforms, it's important to evaluate the marketplace to see what else is on offer. It would have to be something exceptional for us to seriously consider discontinuing our relationship with Whatfix
      Read full review

      Usability

      Sprinklr

      I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
      Read full review

      Whatfix

      While they've made a lot of improvements in the last year, there are still challenges with walkthroughs and how beacons can be created. They are aware of these limitations and are actively soliciting customer feedback to help them remedy these shortcomings.
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      Reliability and Availability

      Sprinklr

      No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
      Read full review

      Whatfix

      No answers on this topic

      Performance

      Sprinklr

      Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
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      Whatfix

      No answers on this topic

      Support Rating

      Sprinklr

      I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
      Read full review

      Whatfix

      Support is very proactive and quick at solving/investigating any issue that might come up. They are very knowledgeable about their own tool and coding as well, and therefore, they quickly understand the goal you try to achieve - even doing custom code when necessary (or fixing your custom code). Even as COVID hit, Whatfix still managed to supply the same high standard of support.
      Read full review

      In-Person Training

      Sprinklr

      Our customer support team went through in-person training. I am not unable to rate.
      Read full review

      Whatfix

      No answers on this topic

      Online Training

      Sprinklr

      No answers on this topic

      Whatfix

      While helpful, the feedback from our employee was, that [they felt] the training was very high-level - sometimes confusing. It would be great to have some kind of sandbox environment for new users to train certain scenarios.
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      Implementation Rating

      Sprinklr

      Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
      Read full review

      Whatfix

      Although Whatfix make the process relatively straightforward (they will provide Group Policy Scripts to install a Google Chrome extension specific to your organisation) its important to ensure your network deployment teams (if you have more than one) understand their role and what they need to do to test deployment once they undertaken the work.
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      Alternatives Considered

      Sprinklr

      First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
      Read full review

      Whatfix

      There is no comparison - Whatfix is the clear winner with us from the very beginning. As Whatfix continues to grow and innovate their product, engage with it's customers on a level beyond any I have every seen. They work as Partners with us, their teams from bottom to top are incredible - Customer Service, Collaboration Teams, Innovation, Sales, Success Mangers and everyone I missed are incredible. One team in particular I want to call out for there outstanding service, care and innovation to help us launch one of our systems is the Professional Services Team. Ganish, Joel, and everyone else who has been on our calls and worked behind the scenes to hit our incredible tight deadline in August - KUDOs for a job well done, You ROCK, THANK YOU words cannot describe how great you guys have been with us on this project, but on all of them. Whatfix's team definitely understands, the customer is first, they align with our values and we will continue to grow with them
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      Return on Investment

      Sprinklr

      • Improved self-support. Many customers are able to find answers to their questions without even posting to our community
      • Excellent peer support. Our customers excel at helping each other. We are lucky to have community members who are experts at our product and many of them are generous with their time and assist newcomers before our community managers are able to!
      Read full review

      Whatfix

      • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
      Read full review

      Screenshots

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