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Top Rated
120 Ratings

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

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Top Rated
120 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Very well-suited for personalized business needs. Not well suited if you are looking for an "out of the box" tool with templates
No photo available

Feature Rating Comparison

Listening/monitoring

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1
Boolean keyword searches
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Filtering out noise/spam
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.7
Sentiment analysis
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.2
Broad channel coverage
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1

Publishing

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Content planning and scheduling
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Audience targeting
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
Content optimization
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Workflow management
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4

Engagement

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0
Automated routing and prioritization
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.8
Customer interaction histories
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Bulk actions
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Marketing

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Lead generation
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Content marketing
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Paid media management
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1
Campaigns and promotions
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1

Channel coverage/integration

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Twitter
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.2
Facebook
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.7
LinkedIn
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.9
Google+
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Instagram
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.8
Pinterest
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.8
YouTube
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.9

Reporting/analytics

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Campaign success analytics
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.0
Real-time tracking
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0
Competitor analysis
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0

Account management

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Role-based user permissions & privileges
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Mobile access
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.8

Pros

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Great customizable tagging features, filters, custom dashboards, etc.
  • A great one & done solution.
  • Very detailed data available, that is much easier to pull than native reports and often allows for further details unavailable natively (if set up properly. This is time-consuming.
No photo available

Cons

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Implementation: This isn't necessarily a fault of Sprinklr's but rather because of the vastness of offerings and possibilities, it was hard to wrap our head around how to set up. The Sprinklr team walked us through everything and suggested use-cases. It took a few months to really understand how we could best make use of the offerings. We refined continually as we evolved and as Sprinklr expanded their capabilities.
  • UI: This is no longer an issue but when we first began the service, the UI was clunky. It is now vastly improved - simple, aesthetically pleasing, and easy to use.
Alison J. Herzog, MBA profile photo

Likelihood to Renew

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 5.0
Based on 11 answers
Sprinklr reps are non responsive
Erin Daly profile photo

In-Person Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
No photo available

Alternatives Considered

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

None of these tools are incredibly easy to use but I found Sprinklr to be the most robust. Moreover, Sprinklr's support and account teams are excellent. I believe this to be an additional benefit as they're always quick to help solve any questions or issues that may arise.
No photo available

Scalability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • It has saved us time -- our work is much more consistent
  • We don't waste time by looking to every social media platform independently -- we have it all under one platform now
Daniela Belevan profile photo

Screenshots

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Pricing Details

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

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