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Top Rated
124 Ratings

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

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Top Rated
124 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr is a great platform to manage your social media presence, especially when you get to a point when you have a multitude of different channels and teams working together. It will allow you to oversee all scheduled posts, engagements, incoming messages, etc. It also provides more in-depth features like the ability to dissect your community. Reporting for social is good too, even though it could benefit from further customization.
I would not use Sprinklr is you only have a handful of channels (free tools would do the trick for this) or for social listening alone.
Romain Vezirian profile photo

Feature Rating Comparison

Listening/monitoring

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Boolean keyword searches
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Filtering out noise/spam
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
Sentiment analysis
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.4
Broad channel coverage
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Publishing

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Content planning and scheduling
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4
Audience targeting
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2
Content optimization
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Workflow management
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6

Engagement

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Automated routing and prioritization
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.9
Customer interaction histories
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Bulk actions
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3

Marketing

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.8
Lead generation
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.9
Content marketing
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4
Paid media management
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Campaigns and promotions
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3

Channel coverage/integration

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Twitter
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.2
Facebook
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
LinkedIn
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Google+
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Instagram
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Pinterest
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
YouTube
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2

Reporting/analytics

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4
Campaign success analytics
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.0
Real-time tracking
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0
Competitor analysis
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Account management

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Role-based user permissions & privileges
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Mobile access
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0

Pros

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Automated reporting based on consistently tagged content and defined recipients
  • Text analytics for location-based review insights
  • Understanding sentiment of inbound conversation
  • Full-service tool customization
No photo available

Cons

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • I would like to see more affordable Sprinklr online training available, especially for utilizing new features. I am planning to invest in a 4 day certification workshop in London this summer, but I estimate it will cost me $5k+.
  • There is the very rare, but occasional "bug". This is most likely due frequent updates. I find that "refreshing" my screen often solves any issue.
Rebecca Ruck profile photo

Likelihood to Renew

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.0
Based on 6 answers
Great usability. No need to collect data from 3-5 websites for reports. One stop and you can collect all pertinent information for clients and customers.
Sean McNamara profile photo

Reliability and Availability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 4 answers
Monitoring capabilities were real time, which is essential.
No photo available

Support

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 6.0
Based on 12 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
No photo available

Alternatives Considered

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr overall does a really great job keeping a large quantity of posts organzied and managable. I know I would have been lost as a community manager without it
Allison Jordan profile photo

Scalability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Better customer service
  • Better post targeting
  • Better sentiment analysis
Ashley Nix profile photo

Screenshots

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Pricing Details

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

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