<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
137 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
28 Ratings

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
137 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Yotpo

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Yotpo

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Yotpo
Boolean keyword searches
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Yotpo
Filtering out noise/spam
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Yotpo
Sentiment analysis
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.6
Yotpo
Broad channel coverage
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Yotpo

Publishing

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Yotpo
Content planning and scheduling
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Yotpo
Audience targeting
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.9
Yotpo
Content optimization
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1
Yotpo
Workflow management
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2
Yotpo

Engagement

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Yotpo
Automated routing and prioritization
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.8
Yotpo
Customer interaction histories
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Yotpo
Bulk actions
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Yotpo

Marketing

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.4
Yotpo
Lead generation
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.9
Yotpo
Content marketing
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Yotpo
Paid media management
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.7
Yotpo
Campaigns and promotions
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Yotpo

Channel coverage/integration

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.9
Yotpo
Twitter
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Yotpo
Facebook
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Yotpo
LinkedIn
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Yotpo
Google+
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Yotpo
Instagram
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
Yotpo
Pinterest
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Yotpo
YouTube
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.2
Yotpo

Reporting/analytics

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Yotpo
Campaign success analytics
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Yotpo
Real-time tracking
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Yotpo
Competitor analysis
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Yotpo

Account management

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Yotpo
Role-based user permissions & privileges
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Yotpo
Mobile access
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.9
Yotpo

Pros

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Yotpo

  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
Vivian Vassar | TrustRadius Reviewer

Cons

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Yotpo

  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
Michele Riley | TrustRadius Reviewer

Likelihood to Renew

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Yotpo

Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Zach Shelley | TrustRadius Reviewer

Usability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Yotpo

Yotpo 8.5
Based on 2 answers
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Performance

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 4 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Support Rating

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 6.2
Based on 19 answers
99% of the time our team receives solid, timely support from the Sprinklr Support Team. As with anyone, the more info/screenshots you can provide, the better they can help you. They are always quick to respond, professional and do a great job of communicating the status and reaching out if they need more info.
Anonymous | TrustRadius Reviewer

Yotpo

Yotpo 8.4
Based on 12 answers
Yotpo is pretty good about making sure you understand its tools. I frequently get emails from the company that alerts me of new features or ways I can use current features more effectively. Also, their online chat support is super responsive. If I have an issue, I hardly have to wait to chat with a representative to get it resolved.
Adam Dawson | TrustRadius Reviewer

In-Person Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Online Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Implementation Rating

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Alternatives Considered

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Yotpo

We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software
John Wilkinson | TrustRadius Reviewer

Scalability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Yotpo

No score
No answers yet
No answers on this topic

Return on Investment

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Yotpo

  • Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
Aaron Shaffier | TrustRadius Reviewer

Screenshots

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Pricing Details

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Yotpo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5
Yotpo
8.5

Likelihood to Renew

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
Yotpo
5.0

Usability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.0
Yotpo
8.5

Reliability and Availability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.1
Yotpo

Performance

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Yotpo

Support Rating

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.2
Yotpo
8.4

In-Person Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
Yotpo

Online Training

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4
Yotpo

Implementation Rating

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.0
Yotpo

Scalability

Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Yotpo

Add comparison