13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
153 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Sprinklr Modern Research

It's great for social listening and being able to monitor. Being able to dive into the audience's mind and find content that will work for them is positive. Sprinklr does lack on the Instagram side due to the Instagram API but that's about it. The other social platforms pull in great.
Brittnee Miller | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.0
Boolean keyword searches
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
6.8
Filtering out noise/spam
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.0
Sentiment analysis
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
5.9
Broad channel coverage
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.6

Publishing

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.2
Content planning and scheduling
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.5
Audience targeting
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
6.9
Content optimization
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
6.9
Workflow management
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.4

Engagement

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.7
Automated routing and prioritization
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.0
Customer interaction histories
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.8

Marketing

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.0
Lead generation
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.0
Content marketing
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.5
Paid media management
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.1
Campaigns and promotions
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.4

Channel coverage/integration

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.3
Twitter
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.5
Facebook
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.7
LinkedIn
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.5
Google+
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.8
Instagram
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.9
Pinterest
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.2
YouTube
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.3

Reporting/analytics

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.0
Campaign success analytics
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.3
Real-time tracking
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.1
Competitor analysis
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.7

Account management

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.3
Role-based user permissions & privileges
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.6
Mobile access
Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.1

Pros

Sprinklr Modern Research

  • Easy to use - clear interface.
  • Reliable, fast.
  • Clear and easy to understand metrics.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Sprinklr Modern Research

  • The reporting and analytics could stand to be more user-friendly. The Glossary of the different metrics in the system has many items that have no listed definition.
  • With multiple users sharing a dashboard, it isn't easy to see if a filter has been changed by another user, which could skew the data in a report.
  • Communicating with the Support team can be difficult when a help ticket is needed, as there is sometimes a barrier in communication -- not in language, but in regards to terminology and jargon.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Sprinklr Modern Research

Sprinklr Modern Research 7.2
Based on 6 answers
I would say that Sprinklr has come a long way as I have worked on it at two different corporations. My latest venture has been amazing as the tool has vastly improved and it's easier to use. User experience is A+ and it's just friendly to use.
Brittnee Miller | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.5
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

In-Person Training

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Sprinklr Modern Research

Very similar offerings, the decision was largely made on price and perceived levels of customer service on top, together with some testing of the UX.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Sprinklr Modern Research

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Sprinklr Modern Research

  • The ease of use allows us to accomplish more with a faster turn-around time, without a significant increase in staff.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Pricing Details

Sprinklr Modern Research

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Sprinklr Modern Research
7.8
Sprinklr Modern Sales & Engagement
8.0

Likelihood to Renew

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.5

Usability

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
9.1

Performance

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Sprinklr Modern Research
7.2
Sprinklr Modern Sales & Engagement
7.5

In-Person Training

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
7.0

Online Training

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
9.0

Scalability

Sprinklr Modern Research
Sprinklr Modern Sales & Engagement
8.2

Add comparison