155 Ratings
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Score 8.5 out of 100
38 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Listening/monitoring

    8.1

    Sprinklr Social Engagement & Sales

    81%

    Sprout Analytics (Simply Measured)

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Boolean keyword searches

    8.0
    80%
    42 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    8.0
    80%
    45 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.3
    73%
    46 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    9.2
    92%
    45 Ratings
    N/A
    0 Ratings

    Publishing

    8.1

    Sprinklr Social Engagement & Sales

    81%

    Sprout Analytics (Simply Measured)

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Content planning and scheduling

    8.3
    83%
    47 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.6
    76%
    42 Ratings
    N/A
    0 Ratings

    Content optimization

    8.0
    80%
    40 Ratings
    N/A
    0 Ratings

    Workflow management

    8.5
    85%
    44 Ratings
    N/A
    0 Ratings

    Engagement

    8.3

    Sprinklr Social Engagement & Sales

    83%

    Sprout Analytics (Simply Measured)

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Automated routing and prioritization

    8.6
    86%
    42 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    7.9
    79%
    47 Ratings
    N/A
    0 Ratings

    Bulk actions

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Marketing

    8.8

    Sprinklr Social Engagement & Sales

    88%

    Sprout Analytics (Simply Measured)

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Lead generation

    8.3
    83%
    29 Ratings
    N/A
    0 Ratings

    Content marketing

    9.1
    91%
    35 Ratings
    N/A
    0 Ratings

    Paid media management

    8.9
    89%
    30 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    8.9
    89%
    36 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    9.3

    Sprinklr Social Engagement & Sales

    93%

    Sprout Analytics (Simply Measured)

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 7/7 features

    Twitter

    9.0
    90%
    50 Ratings
    N/A
    0 Ratings

    Facebook

    9.1
    91%
    50 Ratings
    N/A
    0 Ratings

    LinkedIn

    9.4
    94%
    37 Ratings
    N/A
    0 Ratings

    Google+

    9.3
    93%
    25 Ratings
    N/A
    0 Ratings

    Instagram

    9.2
    92%
    49 Ratings
    N/A
    0 Ratings

    Pinterest

    9.6
    96%
    26 Ratings
    N/A
    0 Ratings

    YouTube

    9.2
    92%
    35 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    8.4

    Sprinklr Social Engagement & Sales

    84%

    Sprout Analytics (Simply Measured)

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Campaign success analytics

    8.7
    87%
    48 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.3
    83%
    50 Ratings
    N/A
    0 Ratings

    Competitor analysis

    8.1
    81%
    34 Ratings
    N/A
    0 Ratings

    Account management

    8.4

    Sprinklr Social Engagement & Sales

    84%

    Sprout Analytics (Simply Measured)

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.5
    85%
    48 Ratings
    N/A
    0 Ratings

    Mobile access

    8.3
    83%
    42 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sprinklr Social Engagement & Sales is rated higher in 3 areas: Usability, Online Training, Implementation Rating
    • Sprout Analytics (Simply Measured) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, In-Person Training

    Likelihood to Recommend

    8.7

    Sprinklr Social Engagement & Sales

    87%
    77 Ratings
    9.0

    Sprout Analytics (Simply Measured)

    90%
    14 Ratings

    Likelihood to Renew

    8.5

    Sprinklr Social Engagement & Sales

    85%
    28 Ratings
    9.2

    Sprout Analytics (Simply Measured)

    92%
    7 Ratings

    Usability

    8.0

    Sprinklr Social Engagement & Sales

    80%
    6 Ratings
    7.0

    Sprout Analytics (Simply Measured)

    70%
    1 Rating

    Availability

    9.1

    Sprinklr Social Engagement & Sales

    91%
    10 Ratings

    Sprout Analytics (Simply Measured)

    N/A
    0 Ratings

    Performance

    8.2

    Sprinklr Social Engagement & Sales

    82%
    8 Ratings

    Sprout Analytics (Simply Measured)

    N/A
    0 Ratings

    Support Rating

    9.1

    Sprinklr Social Engagement & Sales

    91%
    51 Ratings
    10.0

    Sprout Analytics (Simply Measured)

    100%
    4 Ratings

    In-Person Training

    7.0

    Sprinklr Social Engagement & Sales

    70%
    2 Ratings
    8.0

    Sprout Analytics (Simply Measured)

    80%
    1 Rating

    Online Training

    8.4

    Sprinklr Social Engagement & Sales

    84%
    3 Ratings
    6.0

    Sprout Analytics (Simply Measured)

    60%
    1 Rating

    Implementation Rating

    9.0

    Sprinklr Social Engagement & Sales

    90%
    10 Ratings
    8.0

    Sprout Analytics (Simply Measured)

    80%
    2 Ratings

    Product Scalability

    8.2

    Sprinklr Social Engagement & Sales

    82%
    1 Rating

    Sprout Analytics (Simply Measured)

    N/A
    0 Ratings

    Likelihood to Recommend

    Sprinklr

    In my perspective, I would say Sprinklr Modern Sales &
    Engagement is best suited for teams and organizations who are more involved in
    automating social media activities, getting a great analytical report on
    activity engagement, and generating lists and bolds that helps determine the
    trends and events, etc. One of the best tools that one could use for clients
    with every information they would need.
    Read full review

    Sprout Social

    When we we're determining what's important to us we think budget, are we stuck in a contract; can it grow with our needs without hurting our pockets; can it solve our needs because we're such a large company that we almost need several solutions in one. Reporting - am I able to provide management the details they need to know to prove ROI? Also can we prove that demand generation efforts lead to closed deals?
    Read full review

    Pros

    Sprinklr

    • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
    • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
    • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
    Read full review

    Sprout Social

    • Customer service analysis has been extremely useful for determining sentiment and adding context to real time crisis situations.
    • Convenience of pulling data for all social channels at one time is extremely effective in making decisions in real time and to compare against other channel performance. The cross channel export minimizes a great deal of time for exporting data. Nearly all social channel data is available.
    • Reports are extremely user friendly, visual and easy to export. Also the ability to see the raw data and to have it for historical reference is great.
    • Key insights generated in the dashboard page help add fast context for performance.
    Read full review

    Cons

    Sprinklr

    • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
    • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
    Read full review

    Sprout Social

    • While it incorporates MOST platforms not all of them, I believe Pinterest was still in trial. They will need to keep up to date as new platforms emerge.
    • Not a super user friendly interface. I found it to be a bit clunky and dated looking.
    • While their training was good, and they had good support resources, I think they good do more with marketing and education to help my team uncover more value from the software.
    Read full review

    Pricing Details

    Sprinklr Social Engagement & Sales

    Starting Price

    Editions & Modules

    Sprinklr Social Engagement & Sales editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Sprout Analytics (Simply Measured)

      Starting Price

      $89 per month per user

      Editions & Modules

      Sprout Analytics (Simply Measured) editions and modules pricing
      EditionModules
      Standard$891
      Professional$1492
      Advanced$2493

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Sprout Social’s pricing starts at $99 per user per month for the Standard plan. The Professional plan offers additional features for businesses at $169 per user per month, and the Advanced plan offers solutions for businesses at scale at $279 per user per month. Annually, the Standard plan costs $1,068 per user, the Professional plan is $1,788 per user annually, and the Advanced plan is $2,988 per user per year.

      Likelihood to Renew

      Sprinklr

      I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
      Read full review

      Sprout Social

      For my current client, it's not right - they would not be actionable with the data to really need this tool. For my past clients, I would suggest they stay on it and i think they would agree.
      Read full review

      Usability

      Sprinklr

      Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
      Read full review

      Sprout Social

      The interface is very simple and organized around the core elements of the platform : the reports.
      Read full review

      Reliability and Availability

      Sprinklr

      Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
      Read full review

      Sprout Social

      No answers on this topic

      Performance

      Sprinklr

      Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
      Read full review

      Sprout Social

      No answers on this topic

      Support Rating

      Sprinklr

      Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
      Read full review

      Sprout Social

      Extremely fast response and they go above and beyond without asking. The support team has provided me data beyond our limit before and it was not an issue and not an extra cost, really good business support.
      Read full review

      In-Person Training

      Sprinklr

      I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
      Read full review

      Sprout Social

      No answers on this topic

      Online Training

      Sprinklr

      Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
      Read full review

      Sprout Social

      No answers on this topic

      Implementation Rating

      Sprinklr

      The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
      Read full review

      Sprout Social

      Very good implementation.
      Read full review

      Alternatives Considered

      Sprinklr

      As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
      Read full review

      Sprout Social

      Sprinklr is easier to use, deploy and understand for first-time users. It has the right amount of options without becoming difficult to use. In a few hours a new team could be scheduling content and creating some performance reports in an easy way
      Read full review

      Scalability

      Sprinklr

      Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
      Read full review

      Sprout Social

      No answers on this topic

      Return on Investment

      Sprinklr

      • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
      • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
      • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
      Read full review

      Sprout Social

      • Increased efficiency of reporting. Although I still keep my own spreadsheets and create a few charts and graphs, Simply Measured's reports have saved me countless hours.
      • Greater Visibility: Simply Measured's reports have helped increase the visibility of what the social media team is doing. What executive doesn't like a smart report?
      Read full review

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