What users are saying about
153 Ratings
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Score 8.2 out of 100
15 Ratings
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Score 9 out of 100

Likelihood to Recommend

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Synthesio

Synthesio works well in delivering analytics. Logging in and viewing data is easy. When reporting to upper management, the tool is not the best. I think it could have real-time updates to displays. We are solving this by paying for the API access and exporting to our own dashboard solution.c
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprinklr Modern Sales & Engagement
7.1
Synthesio
Boolean keyword searches
Sprinklr Modern Sales & Engagement
6.9
Synthesio
Filtering out noise/spam
Sprinklr Modern Sales & Engagement
7.0
Synthesio
Sentiment analysis
Sprinklr Modern Sales & Engagement
6.0
Synthesio
Broad channel coverage
Sprinklr Modern Sales & Engagement
8.5
Synthesio

Publishing

Sprinklr Modern Sales & Engagement
7.2
Synthesio
Content planning and scheduling
Sprinklr Modern Sales & Engagement
7.5
Synthesio
Audience targeting
Sprinklr Modern Sales & Engagement
6.8
Synthesio
Content optimization
Sprinklr Modern Sales & Engagement
6.9
Synthesio
Workflow management
Sprinklr Modern Sales & Engagement
7.4
Synthesio

Engagement

Sprinklr Modern Sales & Engagement
7.7
Synthesio
Automated routing and prioritization
Sprinklr Modern Sales & Engagement
8.0
Synthesio
Customer interaction histories
Sprinklr Modern Sales & Engagement
7.3
Synthesio
Bulk actions
Sprinklr Modern Sales & Engagement
7.7
Synthesio

Marketing

Sprinklr Modern Sales & Engagement
7.9
Synthesio
Lead generation
Sprinklr Modern Sales & Engagement
6.9
Synthesio
Content marketing
Sprinklr Modern Sales & Engagement
8.5
Synthesio
Paid media management
Sprinklr Modern Sales & Engagement
8.0
Synthesio
Campaigns and promotions
Sprinklr Modern Sales & Engagement
8.4
Synthesio

Channel coverage/integration

Sprinklr Modern Sales & Engagement
8.2
Synthesio
Twitter
Sprinklr Modern Sales & Engagement
8.5
Synthesio
Facebook
Sprinklr Modern Sales & Engagement
8.7
Synthesio
LinkedIn
Sprinklr Modern Sales & Engagement
8.4
Synthesio
Google+
Sprinklr Modern Sales & Engagement
7.8
Synthesio
Instagram
Sprinklr Modern Sales & Engagement
7.7
Synthesio
Pinterest
Sprinklr Modern Sales & Engagement
8.1
Synthesio
YouTube
Sprinklr Modern Sales & Engagement
8.1
Synthesio

Reporting/analytics

Sprinklr Modern Sales & Engagement
8.1
Synthesio
Campaign success analytics
Sprinklr Modern Sales & Engagement
8.3
Synthesio
Real-time tracking
Sprinklr Modern Sales & Engagement
8.1
Synthesio
Competitor analysis
Sprinklr Modern Sales & Engagement
7.7
Synthesio

Account management

Sprinklr Modern Sales & Engagement
7.3
Synthesio
Role-based user permissions & privileges
Sprinklr Modern Sales & Engagement
7.5
Synthesio
Mobile access
Sprinklr Modern Sales & Engagement
7.0
Synthesio

Pros

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Synthesio

  • User friendly modules
  • Easy to use
  • Interactive data charts
Anonymous | TrustRadius Reviewer

Cons

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Synthesio

  • I’d love better graphics when I pull reports.
  • The sentiment data is still inaccurate.
  • We are unable to weed out all mentions of the arena associated with the bank.
Alison Walkley | TrustRadius Reviewer

Likelihood to Renew

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Synthesio

Synthesio 7.0
Based on 2 answers
Ben Farkas was the representative that worked with us on this project, while we have been very excited with the work he provided, especially the customer service, we just did not have enough time with the product hands on to be comfortable giving it the 10 we think it deserves. As the Data tracking was done beyond our expectations and the finished product (infographic) were all excellent, we used this service to fill our need in being shorthanded to cover the data ourselves. Synthesio provided outstanding customer service, their data tracking and materials where top notch, just we lacked the hands on experience to speak to everyday use.
Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

Usability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Synthesio

No score
No answers yet
No answers on this topic

Reliability and Availability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Synthesio

No score
No answers yet
No answers on this topic

Performance

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Synthesio

No score
No answers yet
No answers on this topic

Support Rating

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.4
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

Synthesio

Synthesio 10.0
Based on 1 answer
Everything we needed was handled, in many cases during the first time we used Synthesio the representative made adjustments and explained them to us, some things we did not even consider when setting up the service.
Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

In-Person Training

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Synthesio

No score
No answers yet
No answers on this topic

Online Training

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Synthesio

No score
No answers yet
No answers on this topic

Implementation Rating

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Synthesio

No score
No answers yet
No answers on this topic

Alternatives Considered

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Synthesio

We've evaluated several other listening platforms. What we like about Synthesio are unlimited mentions. It allows us to focus less on cost and more on value.
Anonymous | TrustRadius Reviewer

Scalability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Synthesio

No score
No answers yet
No answers on this topic

Return on Investment

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Synthesio

  • Increased brand awareness, perception and overall campaign progress.
Anonymous | TrustRadius Reviewer

Pricing Details

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement Editions & Modules

Additional Pricing Details

Synthesio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Synthesio Editions & Modules

Edition
Synthesio$1,200.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sprinklr Modern Sales & Engagement
7.9
Synthesio
9.0

Likelihood to Renew

Sprinklr Modern Sales & Engagement
8.5
Synthesio
7.0

Usability

Sprinklr Modern Sales & Engagement
8.0
Synthesio

Reliability and Availability

Sprinklr Modern Sales & Engagement
9.1
Synthesio

Performance

Sprinklr Modern Sales & Engagement
8.2
Synthesio

Support Rating

Sprinklr Modern Sales & Engagement
7.4
Synthesio
10.0

In-Person Training

Sprinklr Modern Sales & Engagement
7.0
Synthesio

Online Training

Sprinklr Modern Sales & Engagement
8.4
Synthesio

Implementation Rating

Sprinklr Modern Sales & Engagement
9.0
Synthesio

Scalability

Sprinklr Modern Sales & Engagement
8.2
Synthesio

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