What users are saying about
153 Ratings
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Score 8.3 out of 100
26 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Talkwalker

- Track your company's mentions on the web- Spy on your competition- Track your mentions- Stay in-the-know by tracking the industry news and keywords- Source the backlink opportunities
Ksenia Newton | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprinklr Modern Sales & Engagement
7.0
Talkwalker
Boolean keyword searches
Sprinklr Modern Sales & Engagement
6.7
Talkwalker
Filtering out noise/spam
Sprinklr Modern Sales & Engagement
7.0
Talkwalker
Sentiment analysis
Sprinklr Modern Sales & Engagement
5.9
Talkwalker
Broad channel coverage
Sprinklr Modern Sales & Engagement
8.6
Talkwalker

Publishing

Sprinklr Modern Sales & Engagement
7.2
Talkwalker
Content planning and scheduling
Sprinklr Modern Sales & Engagement
7.4
Talkwalker
Audience targeting
Sprinklr Modern Sales & Engagement
6.9
Talkwalker
Content optimization
Sprinklr Modern Sales & Engagement
6.9
Talkwalker
Workflow management
Sprinklr Modern Sales & Engagement
7.4
Talkwalker

Engagement

Sprinklr Modern Sales & Engagement
7.7
Talkwalker
Automated routing and prioritization
Sprinklr Modern Sales & Engagement
8.0
Talkwalker
Customer interaction histories
Sprinklr Modern Sales & Engagement
7.3
Talkwalker
Bulk actions
Sprinklr Modern Sales & Engagement
7.8
Talkwalker

Marketing

Sprinklr Modern Sales & Engagement
8.0
Talkwalker
Lead generation
Sprinklr Modern Sales & Engagement
7.0
Talkwalker
Content marketing
Sprinklr Modern Sales & Engagement
8.5
Talkwalker
Paid media management
Sprinklr Modern Sales & Engagement
8.2
Talkwalker
Campaigns and promotions
Sprinklr Modern Sales & Engagement
8.4
Talkwalker

Channel coverage/integration

Sprinklr Modern Sales & Engagement
8.3
Talkwalker
Twitter
Sprinklr Modern Sales & Engagement
8.5
Talkwalker
Facebook
Sprinklr Modern Sales & Engagement
8.7
Talkwalker
LinkedIn
Sprinklr Modern Sales & Engagement
8.5
Talkwalker
Google+
Sprinklr Modern Sales & Engagement
7.8
Talkwalker
Instagram
Sprinklr Modern Sales & Engagement
7.9
Talkwalker
Pinterest
Sprinklr Modern Sales & Engagement
8.2
Talkwalker
YouTube
Sprinklr Modern Sales & Engagement
8.3
Talkwalker

Reporting/analytics

Sprinklr Modern Sales & Engagement
8.0
Talkwalker
Campaign success analytics
Sprinklr Modern Sales & Engagement
8.3
Talkwalker
Real-time tracking
Sprinklr Modern Sales & Engagement
8.1
Talkwalker
Competitor analysis
Sprinklr Modern Sales & Engagement
7.7
Talkwalker

Account management

Sprinklr Modern Sales & Engagement
7.3
Talkwalker
Role-based user permissions & privileges
Sprinklr Modern Sales & Engagement
7.6
Talkwalker
Mobile access
Sprinklr Modern Sales & Engagement
7.1
Talkwalker

Pros

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Talkwalker

  • Truly global listening platform - monitor a deep range of media types from all over the world. Particularly strong in supporting competitive monitoring and analysis briefs across regions and countries. It monitors content in original language which I believe is a very strong monitoring factor.
  • Easy to use yet powerful dashboard visualisations - the dashboard interface is among the best I have seen. While it can accomplish many things, and under the hood is a very powerful and complex tool, the user interface is very intuitive, slick, quick and packed with all the KPIs you could want.
  • Customisation of the tool is a great feature. You can build your own dashboard and reporting spaces to suit your needs. You can schedule alerts from the system in a variety of outputs to keep you up to date with the latest events.
  • Customer support & technological advancement - the team at Talkwalker are highly proficient, always willing to support our every need, however big or small. Talkwalker aim to release around 4 software updates each year which means the platform is always full of the latest data visualisations and monitoring technologies
  • Having 'traditional' media monitored alongside social as well as owned media assets in one dashboard space is invaluable to help brands understand where their media footprint lies and how they perform in each media set, relative to the others.
  • AI - Talkwalker has introduced greater AI capabilities recently which means the capability of the tool in monitoring is ever-increasing, and the accuracy of targeting content and sentiment analysis is improving. The Visual Insights and image recognition technology is a really strong feature, and a very welcome addition to the monitoring aspect
Jeremy Cowles | TrustRadius Reviewer

Cons

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Talkwalker

  • The system is complicated. With everything that you're able to do, it does come at the cost of simplicity. It definitely requires training and a high level of expertise to properly leverage what it can do.
  • The system can be slow. If you "ask" it to do too many things at once, it can get hung up and do the spin of doom.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Talkwalker

Talkwalker 9.1
Based on 1 answer
Love it! In most cases, Talkwalker is a no-brainer: I can confidently recommend it to clients.
Philippe Sadron | TrustRadius Reviewer

Usability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Talkwalker

Talkwalker 9.1
Based on 1 answer
Despite all the functionalities available on the platform, I never felt overwhelmed or confused
Philippe Sadron | TrustRadius Reviewer

Reliability and Availability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Talkwalker

No score
No answers yet
No answers on this topic

Performance

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Talkwalker

Talkwalker 9.0
Based on 2 answers
Talkwalker gets the job done at a basic level. It performs regular indexing of existing webpages and tracks the instances in which a particular brand or company is mentioned. Especially for being free, this is an awesome resource. However, it should be said that this product does not perform nearly at the level of the paid options.
Nathan Richardson | TrustRadius Reviewer

Support Rating

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.6
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

Talkwalker

Talkwalker 7.7
Based on 8 answers
They are very helpful, but can sometimes be a little too quick and not explain things in as great a depth as we would like. They have great staff and programs, and we don't really have any other major complaints. Support is very responsive and helpful when need be.
Anonymous | TrustRadius Reviewer

In-Person Training

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Talkwalker

No score
No answers yet
No answers on this topic

Online Training

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Talkwalker

No score
No answers yet
No answers on this topic

Implementation Rating

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Talkwalker

No score
No answers yet
No answers on this topic

Alternatives Considered

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Talkwalker

Talkwalker is a complete package and within budgets and easy to use.
Vishal Wadkar | TrustRadius Reviewer

Scalability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Talkwalker

No score
No answers yet
No answers on this topic

Return on Investment

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Talkwalker

  • The free tool is a no-brainer. It absolutely helps ferret out mentions on social media that I wasn't aware of before.
  • Now, I can use the tool for clients, too, so for consultants, it can be a great way to help stay on top of what's being said about them online, as well.
  • Using the paid version would help delve into even more insights for your business.
Anonymous | TrustRadius Reviewer

Pricing Details

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkwalker

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Sprinklr Modern Sales & Engagement
8.0
Talkwalker
9.2

Likelihood to Renew

Sprinklr Modern Sales & Engagement
8.5
Talkwalker
9.1

Usability

Sprinklr Modern Sales & Engagement
8.0
Talkwalker
9.1

Reliability and Availability

Sprinklr Modern Sales & Engagement
9.1
Talkwalker

Performance

Sprinklr Modern Sales & Engagement
8.2
Talkwalker
9.0

Support Rating

Sprinklr Modern Sales & Engagement
7.6
Talkwalker
7.7

In-Person Training

Sprinklr Modern Sales & Engagement
7.0
Talkwalker

Online Training

Sprinklr Modern Sales & Engagement
8.4
Talkwalker

Implementation Rating

Sprinklr Modern Sales & Engagement
9.0
Talkwalker

Scalability

Sprinklr Modern Sales & Engagement
8.2
Talkwalker

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