What users are saying about
155 Ratings
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Score 8.5 out of 100
38 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Listening/monitoring

    8.0

    Sprinklr Social Engagement & Sales

    80%

    Talkwalker

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Boolean keyword searches

    7.9
    79%
    42 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.1
    71%
    46 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    9.1
    91%
    45 Ratings
    N/A
    0 Ratings

    Publishing

    8.0

    Sprinklr Social Engagement & Sales

    80%

    Talkwalker

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Content planning and scheduling

    8.2
    82%
    47 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.5
    75%
    42 Ratings
    N/A
    0 Ratings

    Content optimization

    8.0
    80%
    40 Ratings
    N/A
    0 Ratings

    Workflow management

    8.5
    85%
    44 Ratings
    N/A
    0 Ratings

    Engagement

    8.2

    Sprinklr Social Engagement & Sales

    82%

    Talkwalker

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Automated routing and prioritization

    8.6
    86%
    42 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    7.8
    78%
    47 Ratings
    N/A
    0 Ratings

    Bulk actions

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Marketing

    8.8

    Sprinklr Social Engagement & Sales

    88%

    Talkwalker

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Lead generation

    8.2
    82%
    29 Ratings
    N/A
    0 Ratings

    Content marketing

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Paid media management

    8.9
    89%
    30 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    8.9
    89%
    36 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    9.2

    Sprinklr Social Engagement & Sales

    92%

    Talkwalker

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 7/7 features

    Twitter

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Facebook

    9.1
    91%
    50 Ratings
    N/A
    0 Ratings

    LinkedIn

    9.4
    94%
    37 Ratings
    N/A
    0 Ratings

    Google+

    9.3
    93%
    25 Ratings
    N/A
    0 Ratings

    Instagram

    9.2
    92%
    49 Ratings
    N/A
    0 Ratings

    Pinterest

    9.5
    95%
    26 Ratings
    N/A
    0 Ratings

    YouTube

    9.3
    93%
    35 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    8.4

    Sprinklr Social Engagement & Sales

    84%

    Talkwalker

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Campaign success analytics

    8.7
    87%
    48 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.3
    83%
    50 Ratings
    N/A
    0 Ratings

    Competitor analysis

    8.1
    81%
    34 Ratings
    N/A
    0 Ratings

    Account management

    8.4

    Sprinklr Social Engagement & Sales

    84%

    Talkwalker

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.5
    85%
    48 Ratings
    N/A
    0 Ratings

    Mobile access

    8.3
    83%
    42 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sprinklr Social Engagement & Sales is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Talkwalker is rated higher in 3 areas: Likelihood to Renew, Usability, Performance

    Likelihood to Recommend

    8.7

    Sprinklr Social Engagement & Sales

    87%
    77 Ratings
    8.3

    Talkwalker

    83%
    13 Ratings

    Likelihood to Renew

    8.5

    Sprinklr Social Engagement & Sales

    85%
    28 Ratings
    9.1

    Talkwalker

    91%
    1 Rating

    Usability

    8.0

    Sprinklr Social Engagement & Sales

    80%
    6 Ratings
    9.1

    Talkwalker

    91%
    1 Rating

    Availability

    9.1

    Sprinklr Social Engagement & Sales

    91%
    10 Ratings

    Talkwalker

    N/A
    0 Ratings

    Performance

    8.2

    Sprinklr Social Engagement & Sales

    82%
    8 Ratings
    9.0

    Talkwalker

    90%
    2 Ratings

    Support Rating

    9.0

    Sprinklr Social Engagement & Sales

    90%
    51 Ratings
    8.0

    Talkwalker

    80%
    8 Ratings

    In-Person Training

    7.0

    Sprinklr Social Engagement & Sales

    70%
    2 Ratings

    Talkwalker

    N/A
    0 Ratings

    Online Training

    8.4

    Sprinklr Social Engagement & Sales

    84%
    3 Ratings

    Talkwalker

    N/A
    0 Ratings

    Implementation Rating

    9.0

    Sprinklr Social Engagement & Sales

    90%
    10 Ratings

    Talkwalker

    N/A
    0 Ratings

    Ease of integration

    Sprinklr Social Engagement & Sales

    N/A
    0 Ratings
    8.0

    Talkwalker

    80%
    1 Rating

    Product Scalability

    8.2

    Sprinklr Social Engagement & Sales

    82%
    1 Rating

    Talkwalker

    N/A
    0 Ratings

    Likelihood to Recommend

    Sprinklr

    In my perspective, I would say Sprinklr Modern Sales &
    Engagement is best suited for teams and organizations who are more involved in
    automating social media activities, getting a great analytical report on
    activity engagement, and generating lists and bolds that helps determine the
    trends and events, etc. One of the best tools that one could use for clients
    with every information they would need.
    Read full review

    Talkwalker

    Talkwalker is well suited for big companies and agencies that are looking for a long-term solution to keep track of the industry and/or their brands and key competitors. While setup requires a bit of dedication (especially in terms of custom filters and tags), once it's done, the tool will give the user a lot of flexibility to analyze the conversations and find the relevant results that answer the business questions. Companies just looking for a tool to track a short time period, or simple things like Twitter hashtags, won't take advantage of the full capabilities of this tool. Therefore, they could feel frustrated when comparing the outcomes/usage versus the costs.
    Read full review

    Pros

    Sprinklr

    • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
    • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
    • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
    Read full review

    Talkwalker

    • Truly global listening platform - monitor a deep range of media types from all over the world. Particularly strong in supporting competitive monitoring and analysis briefs across regions and countries. It monitors content in original language which I believe is a very strong monitoring factor.
    • Easy to use yet powerful dashboard visualisations - the dashboard interface is among the best I have seen. While it can accomplish many things, and under the hood is a very powerful and complex tool, the user interface is very intuitive, slick, quick and packed with all the KPIs you could want.
    • Customisation of the tool is a great feature. You can build your own dashboard and reporting spaces to suit your needs. You can schedule alerts from the system in a variety of outputs to keep you up to date with the latest events.
    • Customer support & technological advancement - the team at Talkwalker are highly proficient, always willing to support our every need, however big or small. Talkwalker aim to release around 4 software updates each year which means the platform is always full of the latest data visualisations and monitoring technologies
    • Having 'traditional' media monitored alongside social as well as owned media assets in one dashboard space is invaluable to help brands understand where their media footprint lies and how they perform in each media set, relative to the others.
    • AI - Talkwalker has introduced greater AI capabilities recently which means the capability of the tool in monitoring is ever-increasing, and the accuracy of targeting content and sentiment analysis is improving. The Visual Insights and image recognition technology is a really strong feature, and a very welcome addition to the monitoring aspect
    Read full review

    Cons

    Sprinklr

    • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
    • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
    Read full review

    Talkwalker

    • The system is complicated. With everything that you're able to do, it does come at the cost of simplicity. It definitely requires training and a high level of expertise to properly leverage what it can do.
    • The system can be slow. If you "ask" it to do too many things at once, it can get hung up and do the spin of doom.
    Read full review

    Pricing Details

    Sprinklr Social Engagement & Sales

    Starting Price

    Editions & Modules

    Sprinklr Social Engagement & Sales editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Talkwalker

      Starting Price

      Editions & Modules

      Talkwalker editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Sprinklr

        I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
        Read full review

        Talkwalker

        Love it! In most cases, Talkwalker is a no-brainer: I can confidently recommend it to clients.
        Read full review

        Usability

        Sprinklr

        Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
        Read full review

        Talkwalker

        Despite all the functionalities available on the platform, I never felt overwhelmed or confused
        Read full review

        Reliability and Availability

        Sprinklr

        Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
        Read full review

        Talkwalker

        No answers on this topic

        Performance

        Sprinklr

        Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
        Read full review

        Talkwalker

        Talkwalker gets the job done at a basic level. It performs regular indexing of existing webpages and tracks the instances in which a particular brand or company is mentioned. Especially for being free, this is an awesome resource. However, it should be said that this product does not perform nearly at the level of the paid options.
        Read full review

        Support Rating

        Sprinklr

        Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
        Read full review

        Talkwalker

        They are very helpful, but can sometimes be a little too quick and not explain things in as great a depth as we would like. They have great staff and programs, and we don't really have any other major complaints. Support is very responsive and helpful when need be.
        Read full review

        In-Person Training

        Sprinklr

        I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
        Read full review

        Talkwalker

        No answers on this topic

        Online Training

        Sprinklr

        Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
        Read full review

        Talkwalker

        No answers on this topic

        Implementation Rating

        Sprinklr

        The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
        Read full review

        Talkwalker

        No answers on this topic

        Alternatives Considered

        Sprinklr

        As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
        Read full review

        Talkwalker

        I have yet to find another tool that would provide me with such a detailed information per query. It's such a find! Plus, I get separate emails per a search query and I'm able to archive those emails to the appropriate folders and always have a way of looking back. It's very useful for building monthly reports.
        Read full review

        Scalability

        Sprinklr

        Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
        Read full review

        Talkwalker

        No answers on this topic

        Return on Investment

        Sprinklr

        • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
        • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
        • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
        Read full review

        Talkwalker

        • The free tool is a no-brainer. It absolutely helps ferret out mentions on social media that I wasn't aware of before.
        • Now, I can use the tool for clients, too, so for consultants, it can be a great way to help stay on top of what's being said about them online, as well.
        • Using the paid version would help delve into even more insights for your business.
        Read full review

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