154 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Listening/monitoring

    7.9

    Sprinklr Social Engagement & Sales

    79%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Boolean keyword searches

    7.7
    77%
    42 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.7
    77%
    45 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.0
    70%
    46 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    9.1
    91%
    45 Ratings
    N/A
    0 Ratings

    Publishing

    7.9

    Sprinklr Social Engagement & Sales

    79%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Content planning and scheduling

    8.0
    80%
    47 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.5
    75%
    42 Ratings
    N/A
    0 Ratings

    Content optimization

    7.9
    79%
    40 Ratings
    N/A
    0 Ratings

    Workflow management

    8.4
    84%
    44 Ratings
    N/A
    0 Ratings

    Engagement

    8.2

    Sprinklr Social Engagement & Sales

    82%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Automated routing and prioritization

    8.5
    85%
    42 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    7.8
    78%
    47 Ratings
    N/A
    0 Ratings

    Bulk actions

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Marketing

    8.7

    Sprinklr Social Engagement & Sales

    87%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Lead generation

    8.1
    81%
    29 Ratings
    N/A
    0 Ratings

    Content marketing

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Paid media management

    8.9
    89%
    30 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    8.9
    89%
    36 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    9.2

    Sprinklr Social Engagement & Sales

    92%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 7/7 features

    Twitter

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Facebook

    9.1
    91%
    50 Ratings
    N/A
    0 Ratings

    LinkedIn

    9.4
    94%
    37 Ratings
    N/A
    0 Ratings

    Google+

    9.2
    92%
    25 Ratings
    N/A
    0 Ratings

    Instagram

    9.1
    91%
    49 Ratings
    N/A
    0 Ratings

    Pinterest

    9.5
    95%
    26 Ratings
    N/A
    0 Ratings

    YouTube

    9.2
    92%
    35 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    8.3

    Sprinklr Social Engagement & Sales

    83%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Campaign success analytics

    8.7
    87%
    48 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.2
    82%
    50 Ratings
    N/A
    0 Ratings

    Competitor analysis

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Account management

    8.3

    Sprinklr Social Engagement & Sales

    83%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.4
    84%
    48 Ratings
    N/A
    0 Ratings

    Mobile access

    8.2
    82%
    42 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sprinklr Social Engagement & Sales is rated higher in 3 areas: Likelihood to Recommend, Availability, Support Rating
    • Verint Messaging (former Conversocial) is rated higher in 6 areas: Likelihood to Renew, Usability, Performance, In-Person Training, Online Training, Implementation Rating

    Likelihood to Recommend

    8.6

    Sprinklr Social Engagement & Sales

    86%
    77 Ratings
    8.2

    Verint Messaging

    82%
    11 Ratings

    Likelihood to Renew

    8.5

    Sprinklr Social Engagement & Sales

    85%
    28 Ratings
    9.1

    Verint Messaging

    91%
    6 Ratings

    Usability

    8.0

    Sprinklr Social Engagement & Sales

    80%
    6 Ratings
    8.2

    Verint Messaging

    82%
    5 Ratings

    Availability

    9.1

    Sprinklr Social Engagement & Sales

    91%
    10 Ratings
    8.7

    Verint Messaging

    87%
    4 Ratings

    Performance

    8.2

    Sprinklr Social Engagement & Sales

    82%
    8 Ratings
    8.5

    Verint Messaging

    85%
    4 Ratings

    Support Rating

    8.9

    Sprinklr Social Engagement & Sales

    89%
    51 Ratings
    8.2

    Verint Messaging

    82%
    9 Ratings

    In-Person Training

    7.0

    Sprinklr Social Engagement & Sales

    70%
    2 Ratings
    9.1

    Verint Messaging

    91%
    1 Rating

    Online Training

    8.4

    Sprinklr Social Engagement & Sales

    84%
    3 Ratings
    9.1

    Verint Messaging

    91%
    3 Ratings

    Implementation Rating

    9.0

    Sprinklr Social Engagement & Sales

    90%
    10 Ratings
    9.1

    Verint Messaging

    91%
    6 Ratings

    Product Scalability

    8.2

    Sprinklr Social Engagement & Sales

    82%
    1 Rating

    Verint Messaging

    N/A
    0 Ratings

    Likelihood to Recommend

    Sprinklr Social Engagement & Sales

    In my perspective, I would say Sprinklr Modern Sales &
    Engagement is best suited for teams and organizations who are more involved in
    automating social media activities, getting a great analytical report on
    activity engagement, and generating lists and bolds that helps determine the
    trends and events, etc. One of the best tools that one could use for clients
    with every information they would need.
    Tahseen Fatima | TrustRadius Reviewer

    Verint Messaging

    From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
    Conway Stone | TrustRadius Reviewer

    Pros

    Sprinklr Social Engagement & Sales

    • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
    • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
    • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
    • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
    • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
    • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
    Amy Ortega | TrustRadius Reviewer

    Cons

    Sprinklr Social Engagement & Sales

    • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
    • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
    Romain Vezirian | TrustRadius Reviewer

    Verint Messaging

    • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
    Kellen McAvoy | TrustRadius Reviewer

    Pricing Details

    Sprinklr Social Engagement & Sales

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Verint Messaging

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.5
    Based on 28 answers
    I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
    Kira Swain | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    The only two reasons we would not continue using Conversocial are it's lack of comprehensive analytics and its lack of Radian6's categorization tools. Tags make up for the categorization pretty well, however, and we're considering switching everything over to this now that we've tested tags for a couple months within Conversocial. (I previously wrote that Conversocial lacks support for some social channels like Instagram, LinkedIn, and YouTube, but they have now added Instagram and YouTube.)
    Nolan Perry | TrustRadius Reviewer

    Usability

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.0
    Based on 6 answers
    Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
    Meg Ruggieri | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.2
    Based on 5 answers
    Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
    Nolan Perry | TrustRadius Reviewer

    Reliability and Availability

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 9.1
    Based on 10 answers
    Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
    Paul Matson | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.7
    Based on 4 answers
    Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
    Andrey Grigoryev | TrustRadius Reviewer

    Performance

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.2
    Based on 8 answers
    Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.5
    Based on 4 answers
    Extremely fast, practically in real time.
    David Tull | TrustRadius Reviewer

    Support Rating

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.9
    Based on 51 answers
    Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.2
    Based on 9 answers
    Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
    Nolan Perry | TrustRadius Reviewer

    In-Person Training

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 7.0
    Based on 2 answers
    I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 1 answer
    Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
    Andrey Grigoryev | TrustRadius Reviewer

    Online Training

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.4
    Based on 3 answers
    Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 3 answers
    Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
    Andrey Grigoryev | TrustRadius Reviewer

    Implementation Rating

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 9.0
    Based on 10 answers
    The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    Without any tech requirement on our end, this was an extraordinarily easy implementation to run, compared to other platforms like live chat or email.
    David Tull | TrustRadius Reviewer

    Alternatives Considered

    Sprinklr Social Engagement & Sales

    As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
    Conway Stone | TrustRadius Reviewer

    Scalability

    Sprinklr Social Engagement & Sales

    Sprinklr Social Engagement & Sales 8.2
    Based on 1 answer
    Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
    Sonja Broze | TrustRadius Reviewer

    Verint Messaging

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Sprinklr Social Engagement & Sales

    • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
    • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
    • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
    Rebecca Ruck | TrustRadius Reviewer

    Verint Messaging

    • One of the biggest benefits we are seeing is that we have reduced the number of post-holiday complaints coming into head office. Since we are responding to issues and concerns as they arise, we can impact overall customer satisfaction.
    • The efficiencies gained from using a centralized platform for managing the response process has enabled us to reduce our team by 50%.
    • We can track that we are responding to a fan's first message within 30 minutes.
    • We can track the number of messages each user engages with.
    • We can see the most effective times of day to post and reply.
    Lauren Stewart | TrustRadius Reviewer

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