147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Sprinklr Modern Sales & Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Visible Intelligence

The only time I have trouble recommending Visible is to my clients of specific markets. We work with several McDonald's co-ops and we can't narrow our searches to a specific region for example, to the state of Iowa or Kansas City region.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprinklr Modern Sales & Engagement
7.5
Visible Intelligence
Boolean keyword searches
Sprinklr Modern Sales & Engagement
7.6
Visible Intelligence
Filtering out noise/spam
Sprinklr Modern Sales & Engagement
7.3
Visible Intelligence
Sentiment analysis
Sprinklr Modern Sales & Engagement
6.9
Visible Intelligence
Broad channel coverage
Sprinklr Modern Sales & Engagement
8.2
Visible Intelligence

Publishing

Sprinklr Modern Sales & Engagement
7.1
Visible Intelligence
Content planning and scheduling
Sprinklr Modern Sales & Engagement
8.2
Visible Intelligence
Audience targeting
Sprinklr Modern Sales & Engagement
6.9
Visible Intelligence
Content optimization
Sprinklr Modern Sales & Engagement
6.8
Visible Intelligence
Workflow management
Sprinklr Modern Sales & Engagement
6.7
Visible Intelligence

Engagement

Sprinklr Modern Sales & Engagement
7.5
Visible Intelligence
Automated routing and prioritization
Sprinklr Modern Sales & Engagement
8.1
Visible Intelligence
Customer interaction histories
Sprinklr Modern Sales & Engagement
7.2
Visible Intelligence
Bulk actions
Sprinklr Modern Sales & Engagement
7.1
Visible Intelligence

Marketing

Sprinklr Modern Sales & Engagement
7.0
Visible Intelligence
Lead generation
Sprinklr Modern Sales & Engagement
5.5
Visible Intelligence
Content marketing
Sprinklr Modern Sales & Engagement
8.1
Visible Intelligence
Paid media management
Sprinklr Modern Sales & Engagement
6.4
Visible Intelligence
Campaigns and promotions
Sprinklr Modern Sales & Engagement
7.9
Visible Intelligence

Channel coverage/integration

Sprinklr Modern Sales & Engagement
7.4
Visible Intelligence
Twitter
Sprinklr Modern Sales & Engagement
8.5
Visible Intelligence
Facebook
Sprinklr Modern Sales & Engagement
8.4
Visible Intelligence
LinkedIn
Sprinklr Modern Sales & Engagement
7.7
Visible Intelligence
Google+
Sprinklr Modern Sales & Engagement
6.6
Visible Intelligence
Instagram
Sprinklr Modern Sales & Engagement
6.2
Visible Intelligence
Pinterest
Sprinklr Modern Sales & Engagement
7.3
Visible Intelligence
YouTube
Sprinklr Modern Sales & Engagement
6.9
Visible Intelligence

Reporting/analytics

Sprinklr Modern Sales & Engagement
8.4
Visible Intelligence
Campaign success analytics
Sprinklr Modern Sales & Engagement
8.5
Visible Intelligence
Real-time tracking
Sprinklr Modern Sales & Engagement
8.5
Visible Intelligence
Competitor analysis
Sprinklr Modern Sales & Engagement
8.2
Visible Intelligence

Account management

Sprinklr Modern Sales & Engagement
6.7
Visible Intelligence
Role-based user permissions & privileges
Sprinklr Modern Sales & Engagement
7.2
Visible Intelligence
Mobile access
Sprinklr Modern Sales & Engagement
6.1
Visible Intelligence

Pros

Sprinklr Modern Sales & Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Visible Intelligence

  • The way the cloud of related terms, a.k.a "social media differentiating terms", was organized into a chart with the frequency of appearance was extremely helpful. Each term was also a link to other terms that may be related to your research as well, which was insightful.
  • Visible Intelligence allows you to view the differentiating terms across platforms. This is particularly a useful tool when trying to compare and understand what is being said and where exactly (Blogs, Twitter, Facebook, etc.)
  • Most of the social media analytical tools allow you to view "sample content". However, and I find this extremely useful in many cases, Visible Intelligence allows you to directly connect with the person that posted the content. Because of such feature more clarification can be accomplished.
Israa Bukhari | TrustRadius Reviewer

Cons

Sprinklr Modern Sales & Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Visible Intelligence

  • Firehose terms. I wish there was a place in setting or somewhere that let us know what firehose terms we currently have. To make it really great it would be nice for it to also show a history of what terms we had in the past with dates and the start dates of current firehose terms. I can't tell you how many times we've had to reach out to our rep to let us know what we currently have in place and when you have multiple users in the agency using the tool, it's near impossible to keep track of when changes were made.
  • Exports, I wish there was a way to have larger exports. And if you can't, an easier way to break down larger exports. For example, say my timeframe is only 1 day and I have over 20,000 results in that day– there is no way for me to export all of those results by breaking it down because my only options are most recent, most relevant, klout, most confident, most influential, most followers, positive, negative. There's no option to break down 1 day by the first 20,000 then the second 20,000 and so on. Instead I have to then manually break it down by media type and hope each one of those is less than 20,000.
  • Author influence, I know this algorithm is tricky but at the very least I think it could be better explained within the tool so when clients ask questions we can answer them. It could be nice to have some filtering options with this because several authors get a 99 score and it's not valuable information.
  • Tagging, when tagging content it is extremely annoying that I can't add new tags in the "select tags" drop down. It takes too much time to go in to where I can add new tags and then go back to where I was.
  • It'd also be nice to have setting for a stream where only a certain folder or folders of tags display. So when I'm in client x's search the only tags that display are client x's instead of all 5 clients and I have to keep scrolling through to find what I need.
  • Archive, when you hit archive on a post it does nothing. It stays in your search and ends up in all you charts which skews your data. What I do now is I created an actual tag called "archive" (because if I didn't tag it with that and I exported everything nothing in the excel doc tells me I hit Visible's archive button for that result) I export the search, I remove everything I tagged as "archive" in excel and then I manual make charts. When I hit Visible's "archive" button it should be completely removed and if I made a mistake and I want to un-archive it, there should be a section where I can go and see everything I archived and be able to un-archive it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Visible Intelligence

Visible Intelligence 7.0
Based on 2 answers
I loved the way Visible Intelligence was similar yet different from Radian6. Although I have more experience with Radian6, it still wasn't hard to use and get familiar with Visible Intelligence. I personally liked how easy it was to do your "thing" and conduct your analysis using VI. That is plenty of reason for me to consider re-using it in any project that requires social media analysis.
Israa Bukhari | TrustRadius Reviewer

Usability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Visible Intelligence

Visible Intelligence 8.0
Based on 1 answer
It's easy to user once you become familiar with it
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Visible Intelligence

No score
No answers yet
No answers on this topic

Performance

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Visible Intelligence

No score
No answers yet
No answers on this topic

Support Rating

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 6.6
Based on 43 answers
I like most of the functions of Sprinklr Modern Engagement, although some of them don't seem to be as simple and straightforward to use as they could be. Ultimately, it gets me the information I need even if it requires a little tinkering. This could also be due to a lack of prolonged experience in the platform.
Anonymous | TrustRadius Reviewer

Visible Intelligence

Visible Intelligence 8.0
Based on 1 answer
My rep is always helpful and is timely with my requests
Anonymous | TrustRadius Reviewer

In-Person Training

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Visible Intelligence

No score
No answers yet
No answers on this topic

Online Training

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Visible Intelligence

No score
No answers yet
No answers on this topic

Implementation Rating

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Visible Intelligence

No score
No answers yet
No answers on this topic

Alternatives Considered

Sprinklr Modern Sales & Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Visible Intelligence

No answers on this topic

Scalability

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Visible Intelligence

No score
No answers yet
No answers on this topic

Return on Investment

Sprinklr Modern Sales & Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Visible Intelligence

  • Faster/better content analysis.
  • Faster return time of reports.
Israa Bukhari | TrustRadius Reviewer

Pricing Details

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Visible Intelligence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Sprinklr Modern Sales & Engagement
7.4
Visible Intelligence
7.6

Likelihood to Renew

Sprinklr Modern Sales & Engagement
8.5
Visible Intelligence
7.0

Usability

Sprinklr Modern Sales & Engagement
8.0
Visible Intelligence
8.0

Reliability and Availability

Sprinklr Modern Sales & Engagement
9.1
Visible Intelligence

Performance

Sprinklr Modern Sales & Engagement
8.2
Visible Intelligence

Support Rating

Sprinklr Modern Sales & Engagement
6.6
Visible Intelligence
8.0

In-Person Training

Sprinklr Modern Sales & Engagement
7.0
Visible Intelligence

Online Training

Sprinklr Modern Sales & Engagement
8.4
Visible Intelligence

Implementation Rating

Sprinklr Modern Sales & Engagement
9.0
Visible Intelligence

Scalability

Sprinklr Modern Sales & Engagement
8.2
Visible Intelligence

Add comparison