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Based off the price, I'd be hesitant to blindly recommend Topsy unless there is a need for the kind of big data it provides access to. If access to every single Tweet ever sent about your brand is important, then there is nothing else out there will do what Topsy does. At $12,000 per user, this is definitely not a product for the small social team, but if you manage a larger brand where reporting and brand sentiment mean a lot, then you owe it to yourself to evaluate Topsy Pro.
- Implementation: This isn't necessarily a fault of Sprinklr's but rather because of the vastness of offerings and possibilities, it was hard to wrap our head around how to set up. The Sprinklr team walked us through everything and suggested use-cases. It took a few months to really understand how we could best make use of the offerings. We refined continually as we evolved and as Sprinklr expanded their capabilities.
- UI: This is no longer an issue but when we first began the service, the UI was clunky. It is now vastly improved - simple, aesthetically pleasing, and easy to use.
99% of the time our team receives solid, timely support from the Sprinklr Support Team. As with anyone, the more info/screenshots you can provide, the better they can help you. They are always quick to respond, professional and do a great job of communicating the status and reaching out if they need more info.
Immediate access to campaign performance data in social. Our sales team regularly requests metrics from campaigns several years old, and with Topsy, we can dig in and find it. This assists in helping them in their sales pitches to new clients and renewing deals with previous clients.
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Topsy - the ultimate in Twitter search, reporting and monitoring
November 2, 2013
Topsy is an expensive tool and not designed for the small social team. However, for large brands where reporting and sentiment are very important, this can be a great product. It provides access to every tweet sent since the start of Twitter and provides immediate access to results.
The one stop social media shop
April 16, 2015
Great Technology, Great People, Incredible Energy
January 28, 2015
Sprinklr is our social technology of choice: It's a powerful and accurate tool. The company provides excellent customer service and trainers are very knowledgeable, although I would love to see a published training program to help us plan our internal training needs.
Social Media Software and People That Genuinely Connect For Good
January 26, 2015
Sprinklr provides great audience profiling tools. The reports provided are clean, simple and visually appealing. Implementation can be a challenge due to all of the offerings and requires careful thought. Price may be an issue for smaller business with limited resources.
Spinklr: Great Social Media Management for Listening and Content Management
October 21, 2014
Sprinklr has great reporting tools that enables users to create any custom report desired. The customizable dashboards are great for creating streams for just about anything. It would be great to see more pre-made reports and to have the ability to pull in a photo to LinkedIn.
Don't be afraid to take a run through the Sprinklr
September 5, 2014
Sprinklr has provides flexible reporting and conversation dashboards. While the platform is constantly updated, this can occasionally lead to slow load times.
Chose Sprinklr for enterprise-level features.
January 28, 2013
Director of social media programs at a global technology company chose Sprinklr to manage social media presence across a broad range of social media platforms around the world.
Superior to Most, if Not All
April 30, 2015
Sprinklr - The Best Enterprise Social Platform
February 26, 2015
Sprinklr is a great enterprise level social media management platform for posting, monitoring and measuring your social media programs. While this solution may seem costly when compared to other solutions, it does come with a lot of functionality.
October 27, 2014
Marketing operations analyst at a large tech company says Sprinklr allowed the social media team to monitor and measure multiple social accounts from one place. The account team and online documentation was helpful as well.
In Sprinklr I trust
October 21, 2014
Sprinklr excels at automating comments, posts and replies by sentiment and urgency via the use of predetermined keywords. However, the sentiment function has room for improvement.
Add a dash of Sprinklr to life!
February 20, 2014
Sprinklr generates valuable reports and includes a URL shortener which is very useful. It's great to manage multiple social accounts from a single platform. We've had some minor problems with admins getting locked out.
Sprinklr: Keeping Your Social Landscape Looking Pretty since 2009
June 25, 2013
Both the content calendar and the dashboards are easy to use. I can see all my scheduled content at a glance and which channel it will post to. Dashboards can be customised to each team member's needs. Data visualizations - charts and graphs - could be better.
Stellar Social Media Content Manager
November 6, 2013
Sprinklr helps me publish content and generate reports to show the effectiveness. Campaign setup is easy and you can publish to multiple social channels at once. The transition from v2 to v3 has resulted in the dashboard getting a little confusing, and there are also some minor UI issues.
Sprinklr, a great partner to any social media team
November 4, 2013
Sprinklr provides us with better automation of social media activities and collaboration across the team. The product has a high learning curve but provides very granular data. There are quite a few bugs and data inconsistencies, and the UI could be more intuitive. However, the Sprinklr team provides great customer support and training.
The finest enterprise social media management platform I've encountered.
November 1, 2013
Used mainly to monitor and solve customer issues identified on social media. The product works very well in this use case. It has great community management capabilities. I was also impressed with the process of building and customizing reports. Twitter monitoring left something to be desired, and the platform can be a little intimidating due to complex UI.
From small pond to big pond
October 25, 2013
The planning calendar is great for planning content on multiple platforms well in advance and the monitoring dashboards are easy to set up. Approval workflow also works well with minimal energy. The audience profile dashboard can be frustrating to use as it's hard to find the data I need. Overall, after 18 months, our social media and marketing teams are finally getting in the groove with Sprinklr. We've been able to build a bigger social media presence on more platforms with the same number of staff.
Sprinklr or Radian6? Decisions Decisions....
October 25, 2013
Sprinklr is an excellent product with clean, beautiful analytics and is a very ease of use platform. Customer support is also excellent.
Sprinklr for Enterprise Social Media Management
August 13, 2013
Large technology company uses Sprinklr for enterprise-wide social media management and reporting. Realized significant economies of scale and simplified metrics and reporting by having all teams on one tool. Recently upgraded many teams to the new V3 monitoring and V3 reporting dashboards and seeing significant improvements.
Last used in 2011. Good functionality, some usability issues.
January 29, 2013
A social media consultant at a major agency, who last used the product in 2011, was impressed with Sprinklr's effectiveness as a customer service tool and liked many features such as content scheduling, customizability and engagement data capture. But there were some issues with user experience and data consistency.
Best social media management software I've used.
January 18, 2013
Program Manager at an aviation company is very happy with Sprinklr which he uses to tailor messages to customers and drive sales.