38 Ratings
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Score 7.8 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Attribute Ratings

  • Sprout Analytics (Simply Measured) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
  • Twitter Counter (discontinued) is rated higher in 1 area: Usability
  • Sprout Analytics (Simply Measured) and Twitter Counter (discontinued) are tied in 1 area: Implementation Rating

Likelihood to Recommend

9.0

Sprout Analytics (Simply Measured)

90%
14 Ratings
8.2

Twitter Counter (discontinued)

82%
6 Ratings

Likelihood to Renew

9.2

Sprout Analytics (Simply Measured)

92%
7 Ratings
9.0

Twitter Counter (discontinued)

90%
1 Rating

Usability

7.0

Sprout Analytics (Simply Measured)

70%
1 Rating
8.0

Twitter Counter (discontinued)

80%
1 Rating

Support Rating

10.0

Sprout Analytics (Simply Measured)

100%
4 Ratings
5.0

Twitter Counter (discontinued)

50%
2 Ratings

In-Person Training

8.0

Sprout Analytics (Simply Measured)

80%
1 Rating

Twitter Counter (discontinued)

N/A
0 Ratings

Online Training

6.0

Sprout Analytics (Simply Measured)

60%
1 Rating

Twitter Counter (discontinued)

N/A
0 Ratings

Implementation Rating

8.0

Sprout Analytics (Simply Measured)

80%
2 Ratings
8.0

Twitter Counter (discontinued)

80%
2 Ratings

Likelihood to Recommend

Sprout Social

When we we're determining what's important to us we think budget, are we stuck in a contract; can it grow with our needs without hurting our pockets; can it solve our needs because we're such a large company that we almost need several solutions in one. Reporting - am I able to provide management the details they need to know to prove ROI? Also can we prove that demand generation efforts lead to closed deals?
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Discontinued Products

Twitter Counter is the best tool for surveying your brand's and campaigns' performance. It gives a good statistical analysis. This analysis of tweets will help you to grow your account, determine when to tweet and what to tweet, and help you with overall growth. Though it is little difficult to understand (you have to navigate through all the features to learn the tool), once you learn it, it is easy to use. It will help you understand the market requirement.
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Pros

Sprout Social

  • Customer service analysis has been extremely useful for determining sentiment and adding context to real time crisis situations.
  • Convenience of pulling data for all social channels at one time is extremely effective in making decisions in real time and to compare against other channel performance. The cross channel export minimizes a great deal of time for exporting data. Nearly all social channel data is available.
  • Reports are extremely user friendly, visual and easy to export. Also the ability to see the raw data and to have it for historical reference is great.
  • Key insights generated in the dashboard page help add fast context for performance.
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Discontinued Products

  • Something very comfortable is that you do not have to open another account, just with the username on Twitter access to the tool and you can see the evolution of the profile every day, I can see if the number of users increased or not.
  • In addition, I can observe data of my followers, the data of who I follow, and something very important: I can see my tweets and compare data.
  • its interface allows to observe weekly, monthly and if desired data and for a better analysis a quarterly of all this data.
  • In terms of analysis, we use it to achieve media monitoring work in a political campaign. This allowed us to evaluate and verify the strategy that was used was the correct one.
  • It is a simple, easy to use tool.
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Cons

Sprout Social

  • While it incorporates MOST platforms not all of them, I believe Pinterest was still in trial. They will need to keep up to date as new platforms emerge.
  • Not a super user friendly interface. I found it to be a bit clunky and dated looking.
  • While their training was good, and they had good support resources, I think they good do more with marketing and education to help my team uncover more value from the software.
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Discontinued Products

  • Inaccurate Prediction: Twitter predictions are usually ineffective. For instance, Twitter Counter has always wrongly predicted the number of Twitter followers we will gain from a Twitter campaign or at a certain date.
  • Poor customer support; Takes an average of two weeks to get a response from Twitter support. There is also no Live help desk team to talk to when you need an immediate assistance.
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Pricing Details

Sprout Analytics (Simply Measured)

Starting Price

$89 per month per user

Editions & Modules

Sprout Analytics (Simply Measured) editions and modules pricing
EditionModules
Standard$891
Professional$1492
Advanced$2493

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Sprout Social’s pricing starts at $99 per user per month for the Standard plan. The Professional plan offers additional features for businesses at $169 per user per month, and the Advanced plan offers solutions for businesses at scale at $279 per user per month. Annually, the Standard plan costs $1,068 per user, the Professional plan is $1,788 per user annually, and the Advanced plan is $2,988 per user per year.

Twitter Counter (discontinued)

Starting Price

Editions & Modules

Twitter Counter (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Sprout Social

    For my current client, it's not right - they would not be actionable with the data to really need this tool. For my past clients, I would suggest they stay on it and i think they would agree.
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    Discontinued Products

    it is not complicated to use, ideal to have an image of the account, in a short time. You can predict the future if you consider that you have a good strategy.
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    Usability

    Sprout Social

    The interface is very simple and organized around the core elements of the platform : the reports.
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    Discontinued Products

    in general it is a tool not very complicated, it is more difficult for those who do not master the English language, but even without mastering the language in its free phase you can immediately interpret the data it offers.
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    Support Rating

    Sprout Social

    Extremely fast response and they go above and beyond without asking. The support team has provided me data beyond our limit before and it was not an issue and not an extra cost, really good business support.
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    Discontinued Products

    I have not used it so far I have not used it so far
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    Implementation Rating

    Sprout Social

    Very good implementation.
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    Discontinued Products

    it is important to have some knowledge about market statistics
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    Alternatives Considered

    Sprout Social

    Sprinklr is easier to use, deploy and understand for first-time users. It has the right amount of options without becoming difficult to use. In a few hours a new team could be scheduling content and creating some performance reports in an easy way
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    Discontinued Products

    I've used AgoraPulse and Hootsuite for analytics in the past. For a small organization that needs to keep a relatively tight budget control while still being able to delve into its analytics over the past year, Twitter Counter has the edge over AgoraPulse and Hootsuite. Both require much higher monthly payments for analytics that cover that length of time. Twitter Counter doesn't try to be an all-in-one solution, and in that regard, it stands out for reporting, especially for smaller organizations that do not need the full functionality of more expensive AgoraPulse or Hootsuite packages.
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    Return on Investment

    Sprout Social

    • Increased efficiency of reporting. Although I still keep my own spreadsheets and create a few charts and graphs, Simply Measured's reports have saved me countless hours.
    • Greater Visibility: Simply Measured's reports have helped increase the visibility of what the social media team is doing. What executive doesn't like a smart report?
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    Discontinued Products

    • Can add and easily switch between 10 different accounts and will have full access to all features.
    • Data analytics helped in growing your account and attracts followers.
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