What users are saying about

Sprout Social

Top Rated
262 Ratings

Falcon.io

21 Ratings

Sprout Social

Top Rated
262 Ratings
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Score 7.9 out of 101

Falcon.io

21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Sprout Social

This is a very well suited solution for teams that are scattered around cities or even countries. Each member of the team is able to see what the colleagues did before him, see assigned tasks and perform accordingly.The new unified inbox feature allows users to focus on one column where all the messages are being displayed, rather than running across different columns and content filter lists, as other solutions do.
Valentin Vesa profile photo

Falcon.io

Really great for consolidating and reviewing schedule across channels and for community management. Not great for managing several communities managers in terms of accountability and performance tracking.
No photo available

Feature Rating Comparison

Listening/monitoring

Sprout Social
6.8
Falcon.io
8.4
Boolean keyword searches
Sprout Social
7.5
Falcon.io
9.0
Filtering out noise/spam
Sprout Social
7.2
Falcon.io
8.8
Sentiment analysis
Sprout Social
5.5
Falcon.io
7.0
Broad channel coverage
Sprout Social
6.9
Falcon.io
8.8

Publishing

Sprout Social
7.6
Falcon.io
9.3
Content planning and scheduling
Sprout Social
8.1
Falcon.io
8.6
Audience targeting
Sprout Social
7.3
Falcon.io
9.0
Content optimization
Sprout Social
7.1
Falcon.io
9.8
Workflow management
Sprout Social
7.7
Falcon.io
9.8

Engagement

Sprout Social
7.1
Falcon.io
7.8
Automated routing and prioritization
Sprout Social
6.3
Falcon.io
9.0
Customer interaction histories
Sprout Social
8.2
Falcon.io
7.7
Bulk actions
Sprout Social
7.0
Falcon.io
6.7

Marketing

Sprout Social
6.8
Falcon.io
8.9
Lead generation
Sprout Social
6.3
Falcon.io
7.5
Content marketing
Sprout Social
7.5
Falcon.io
10.0
Paid media management
Sprout Social
6.2
Falcon.io
9.0
Campaigns and promotions
Sprout Social
7.2
Falcon.io
9.0

Channel coverage/integration

Sprout Social
8.2
Falcon.io
9.4
Twitter
Sprout Social
9.0
Falcon.io
9.9
Facebook
Sprout Social
8.6
Falcon.io
9.9
LinkedIn
Sprout Social
7.8
Falcon.io
9.8
Google+
Sprout Social
8.6
Falcon.io
9.9
Instagram
Sprout Social
7.2
Falcon.io
8.1
Pinterest
Sprout Social
8.0
Falcon.io
YouTube
Sprout Social
8.0
Falcon.io
9.0

Reporting/analytics

Sprout Social
8.3
Falcon.io
5.2
Campaign success analytics
Sprout Social
7.8
Falcon.io
5.0
Real-time tracking
Sprout Social
8.8
Falcon.io
6.4
Competitor analysis
Sprout Social
8.2
Falcon.io
4.3

Account management

Sprout Social
7.8
Falcon.io
8.8
Role-based user permissions & privileges
Sprout Social
8.8
Falcon.io
9.0
Mobile access
Sprout Social
6.8
Falcon.io
8.6

Pros

  • Schedule content, but only Twitter.
  • Reporting! Reporting is by far my favorite tool of Sprout Social. It is easy to create custom reports for my clients using Sprout Social reporting. Exporting PDF and CSV make it so easy.
  • Discovery, it really helps my clean up my following on Twitter. I also can discover many people through searches and creating lists within Sprout.
  • Managing multiple content writers and community managers permissions and track what they have done.
Haley Holt profile photo
  • Analyze
  • Efficient
  • Accessible wherever you are
Sabine Hollegien profile photo

Cons

  • I don't know if the clicks on Twitter are most accurate and I also wish it could pull in tweets.
  • I schedule all of my Facebook and Google+ posts on those social platforms, because it doesn't allow proper Facebook tags and the Google+ hashtags don't always show up.
  • I wish there was a Pinterest integration.
Haley Holt profile photo
  • Measuring could be a little bit tricky.
Philipp Schwarz profile photo

Likelihood to Renew

Sprout Social6.2
Based on 61 answers
I really like Sprout Social, but I am also using other platforms such as ShortStack, because not only does it allow me to create tabs and campaigns, it also provides analytics. I wish Sprout Social offered at least a mobile or campaign feature
Haley Holt profile photo
Falcon.io6.3
Based on 3 answers
I've only recently worked with this tool.
Sabine Hollegien profile photo

Usability

Sprout Social8.0
Based on 16 answers
At Sprout's affordable price point, the usability is hands down above the rest.
Lisa Kribs-LaPierre profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Sprout Social7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado profile photo
No score
No answers yet
No answers on this topic

Performance

Sprout Social8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad profile photo
Falcon.io8.2
Based on 1 answer
No answer on this topic is available.

Support

Sprout Social9.2
Based on 12 answers
Support is one of the key reasons I love Sprout. When I have an analytics-related question or a team member has a computer/software error, they're always on it very quickly and efficiently.
Ryan Collins profile photo
No score
No answers yet
No answers on this topic

Online Training

Sprout Social7.3
Based on 3 answers
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost
Valentin Vesa profile photo
No score
No answers yet
No answers on this topic

Implementation

Sprout Social8.9
Based on 10 answers
Extremely easy to set up in-house.
Lizzie Maldonado profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

To be completely transparent, I chose Sprout Social because of the price point and ease of on boarding, as an entry level tool to help get our customer care team on board with and comfortable using
Shauna Gallagher profile photo
Falcon offers more options. But when I want to give mentions in an update I use Hootsuite.
Sabine Hollegien profile photo

Return on Investment

  • My clients love the easy to read analytical reports and it is a big selling point.
  • I have a lot of clients, so the investment in Sprout Social is small compared to the ROI.
Pilcher, MBA Laura profile photo
  • Increased efficiency.
  • More Leads in case of a better evaluation.
  • Tool to produce landing pages (Newsletter application/ Sweepstakes).
Philipp Schwarz profile photo

Screenshots

Pricing Details

Sprout Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Falcon.io

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.