What users are saying about
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Top Rated
313 Ratings
96 Ratings

Sprout Social

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Top Rated
313 Ratings
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Score 8 out of 100
96 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Sprout Social

Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer

TweetDeck

TweetDeck is very useful in an industry that requires the gathering of news and sharing of one's own content. We use it on a daily basis to keep track of breaking stories and key trends to inform what content we produce.After this content is produced and published, we then push it on social using TweetDeck. While many things are posted immediately, we also schedule a lot of content throughout the day to ensure 24-hour coverage. The platform is remarkably suited to this job, more so than the native web client.
Billy Hawkins | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Sprout Social
7.6
TweetDeck
Boolean keyword searches
Sprout Social
8.0
TweetDeck
Filtering out noise/spam
Sprout Social
6.9
TweetDeck
Sentiment analysis
Sprout Social
7.2
TweetDeck
Broad channel coverage
Sprout Social
8.5
TweetDeck

Publishing

Sprout Social
7.8
TweetDeck
Content planning and scheduling
Sprout Social
7.8
TweetDeck
Audience targeting
Sprout Social
7.8
TweetDeck
Content optimization
Sprout Social
7.7
TweetDeck
Workflow management
Sprout Social
7.8
TweetDeck

Engagement

Sprout Social
7.8
TweetDeck
Automated routing and prioritization
Sprout Social
8.0
TweetDeck
Customer interaction histories
Sprout Social
8.0
TweetDeck
Bulk actions
Sprout Social
7.5
TweetDeck

Marketing

Sprout Social
7.2
TweetDeck
Lead generation
Sprout Social
7.0
TweetDeck
Content marketing
Sprout Social
8.5
TweetDeck
Paid media management
Sprout Social
6.2
TweetDeck
Campaigns and promotions
Sprout Social
7.2
TweetDeck

Channel coverage/integration

Sprout Social
8.0
TweetDeck
Twitter
Sprout Social
9.0
TweetDeck
Facebook
Sprout Social
8.4
TweetDeck
LinkedIn
Sprout Social
7.8
TweetDeck
Google+
Sprout Social
6.1
TweetDeck
Instagram
Sprout Social
8.0
TweetDeck
Pinterest
Sprout Social
8.3
TweetDeck
YouTube
Sprout Social
8.0
TweetDeck

Reporting/analytics

Sprout Social
8.0
TweetDeck
Campaign success analytics
Sprout Social
8.2
TweetDeck
Real-time tracking
Sprout Social
8.5
TweetDeck
Competitor analysis
Sprout Social
7.3
TweetDeck

Account management

Sprout Social
8.0
TweetDeck
Role-based user permissions & privileges
Sprout Social
8.6
TweetDeck
Mobile access
Sprout Social
7.5
TweetDeck

Pros

Sprout Social

  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Jenna Carpentier | TrustRadius Reviewer

TweetDeck

  • schedule posts: you can write them like a regular post but schedule them out the way you would on a hootsuite (etc)
  • follow specific hashtags: You can set it up for pretty much anything you want to follow and it makes its own column
  • follow trends: same as with following hashtags, you can curate your columns to follow whats being posted on Twitter
Rose Grant | TrustRadius Reviewer

Cons

Sprout Social

  • This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
  • This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
  • Value overall. Other competitors are offering more users and the same amount of pages for less money.
  • Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.
page V | TrustRadius Reviewer

TweetDeck

  • TweetDeck has an editing feature for scheduled posts only if there is no image attached. When a post with an image needs editing, users must instead delete the entire post and reschedule it with the edits needed.
  • TweetDeck has a real-time display, however users often need to refresh the window manually to get scheduled posts to appear in the appropriate column.
  • TweetDeck users can scroll side to side to view all off the types of columns selected. This functionality often leads to traveling back to a previous page unintentionally.
Shannon Bales | TrustRadius Reviewer

Likelihood to Renew

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

TweetDeck

TweetDeck 7.1
Based on 16 answers
As I previously mentioned, if TweetDeck were to increase some features and integrations, cleaned up its interface, and developed a tool to measure ROI, it would remain competitive with HootSuite and Hubspot. Altogether, it is an effective tool for the job of scheduling and monitoring your impact on Twitter, it falls behind other competitors that offer a more robust solution.
Anonymous | TrustRadius Reviewer

Usability

Sprout Social

Sprout Social 5.5
Based on 18 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst | TrustRadius Reviewer

TweetDeck

TweetDeck 7.7
Based on 2 answers
It's a pretty easy tool to use I find a few of the columns to be a bit repetitive. If you are managing more than one account you'll start to find yourself having easily 10 plus columns all tracking all different information which creates nice track lanes to keep all that relative information in one column or "view". With the amount of data that is pushed out, if you are following a large number of accounts, it's extremely easy to lose valuable posts in your feeds. As you begin building out your columns they get the point where you only look at one or two and the rest seem to be lost. Overall, this a free tool and there are other social monitoring tools that are out there but are in the multiple thousands of dollar range
Vinny Poliseno | TrustRadius Reviewer

Reliability and Availability

Sprout Social

Sprout Social 7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado | TrustRadius Reviewer

TweetDeck

TweetDeck 8.4
Based on 2 answers
TweetDeck tends to be available for use majority of the time...however, I've had times where it would get stuck in a loop and then post my Tweet multiple times.
Vinny Poliseno | TrustRadius Reviewer

Performance

Sprout Social

Sprout Social 8.0
Based on 7 answers
No answer on this topic is available.

TweetDeck

TweetDeck 8.0
Based on 1 answer
Besides posting multiple times when stuck in a loop not other real issues.
Vinny Poliseno | TrustRadius Reviewer

Support

Sprout Social

Sprout Social 3.0
Based on 13 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre | TrustRadius Reviewer

TweetDeck

TweetDeck 7.3
Based on 5 answers
I've never had to contact customer support. Tweetdeck has always worked like a charm for me. And, if I have had a problem, I've simply deleted the column, then recreated it and it worked again. While it's not without its glitches every once in a great while, it's worked like a charm.
Kenny Madison | TrustRadius Reviewer

Online Training

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

TweetDeck

No score
No answers yet
No answers on this topic

Implementation

Sprout Social

Sprout Social 8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

TweetDeck

TweetDeck 10.0
Based on 1 answer
Easy download and launch of application.
Vinny Poliseno | TrustRadius Reviewer

Alternatives Considered

Sprout Social

Sprout social is a bit more advanced than Hootsuite in my experience, but it does not stack up to other social media monitoring or analytics tools that I've used as far as functionality. Having said that, it is a significantly less expensive tool than others such as Cision or Crimson Hexagon.
Jimmy Mack | TrustRadius Reviewer

TweetDeck

Sprinklr is a one-stop space for all social media platforms and Tweetdeck only offers use with Twitter. However, Sprinklr has been unreliable for us in the past for scheduled posts and is a bit more complicated to navigate - hence we alternate between TweetDeck and Sprinklr. Sprinklr also provides analytics which TweetDeck does not.
Anonymous | TrustRadius Reviewer

Return on Investment

Sprout Social

  • Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
  • Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
  • There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.
Stephanie MacMillan | TrustRadius Reviewer

TweetDeck

  • Allowing me to schedule all of my Tweets once a day frees me up from having to do it continuously throughout the day.
  • Being able to easily monitor all notifications and messages means needed action can be taken quickly.
  • There are several paid options that I've tried that weren't necessarily better, so being able to have this tool for free is great for a small nonprofit.
Jessica Meadows Rich | TrustRadius Reviewer

Screenshots

Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TweetDeck

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Sprout Social
7.8
TweetDeck
8.8

Likelihood to Renew

Sprout Social
6.2
TweetDeck
7.1

Usability

Sprout Social
5.5
TweetDeck
7.7

Reliability and Availability

Sprout Social
7.7
TweetDeck
8.4

Performance

Sprout Social
8.0
TweetDeck
8.0

Support

Sprout Social
3.0
TweetDeck
7.3

Online Training

Sprout Social
7.3
TweetDeck

Implementation

Sprout Social
8.9
TweetDeck
10.0

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