What users are saying about
Top Rated
282 Ratings
91 Ratings
Top Rated
282 Ratings
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Score 8 out of 101
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

Sprout Social

It is truly a great platform for anyone trying to manage more than three social platforms at a time. I don't think it's worth purchasing for less than three social platforms because of its lack of ROI accountability. I wish it had a built-in tool that could create short links that could then be tracked in the application. Right now it relies on bit.ly and I have to go to an outside site to track links posted.
Stephanie MacMillan profile photo

TweetDeck

It's great as an affordable way to schedule and post tweets and works better than some of the free platforms out there. Again, since it's made by Twitter it's very compatible with that platform. It isn't at all useful if you want a posting platform that can handle multiple social medias at once (it just does Twitter) and it's not great if you want to say post a tweet more than once. If you're using it to plan multiple posts a day for a month it's a little clunky to sort through. Also, there are no analytics connected to this platform if that's something you need as well (though most people just use TwitterAnalytics for that)
Rose Grant profile photo

Feature Rating Comparison

Listening/monitoring

Sprout Social
6.8
TweetDeck
Boolean keyword searches
Sprout Social
7.7
TweetDeck
Filtering out noise/spam
Sprout Social
7.3
TweetDeck
Sentiment analysis
Sprout Social
5.5
TweetDeck
Broad channel coverage
Sprout Social
6.9
TweetDeck

Publishing

Sprout Social
8.1
TweetDeck
Content planning and scheduling
Sprout Social
8.2
TweetDeck
Audience targeting
Sprout Social
8.1
TweetDeck
Content optimization
Sprout Social
7.8
TweetDeck
Workflow management
Sprout Social
8.4
TweetDeck

Engagement

Sprout Social
7.4
TweetDeck
Automated routing and prioritization
Sprout Social
6.3
TweetDeck
Customer interaction histories
Sprout Social
8.5
TweetDeck
Bulk actions
Sprout Social
7.3
TweetDeck

Marketing

Sprout Social
7.0
TweetDeck
Lead generation
Sprout Social
6.5
TweetDeck
Content marketing
Sprout Social
8.2
TweetDeck
Paid media management
Sprout Social
6.2
TweetDeck
Campaigns and promotions
Sprout Social
7.2
TweetDeck

Channel coverage/integration

Sprout Social
7.9
TweetDeck
Twitter
Sprout Social
9.1
TweetDeck
Facebook
Sprout Social
8.3
TweetDeck
LinkedIn
Sprout Social
7.5
TweetDeck
Google+
Sprout Social
6.8
TweetDeck
Instagram
Sprout Social
7.8
TweetDeck
Pinterest
Sprout Social
8.0
TweetDeck
YouTube
Sprout Social
8.0
TweetDeck

Reporting/analytics

Sprout Social
8.3
TweetDeck
Campaign success analytics
Sprout Social
8.2
TweetDeck
Real-time tracking
Sprout Social
8.9
TweetDeck
Competitor analysis
Sprout Social
7.7
TweetDeck

Account management

Sprout Social
8.0
TweetDeck
Role-based user permissions & privileges
Sprout Social
9.0
TweetDeck
Mobile access
Sprout Social
6.9
TweetDeck

Pros

Sprout Social

  • Superb Organizational Tool: As an editor, I was able to easily schedule the company's website content (i.e. articles and news stories) via Sprout Social to publish on Twitter and Facebook at a specific time so that readers and social media followers would not be bombarded with stories all at once.
  • Simple and Effective Marketing Tool: The use of hashtags via Twitter and Facebook allowed me to direct our content to specific people in specific locations. Also, being able to schedule content, via Sprout Social, from the website to post on Twitter and Facebook helped to drive readers to the company's website.
  • Adaptable for all types of users with different backgrounds: As an editor with a writing background, I was unfamiliar with social media and marketing when I first began working for the company in which I was employed. However, Sprout Social is simple to navigate and it provides users with helpful tips and instructional elements to better understand how it works.
Jennifer Wagner profile photo

TweetDeck

  • schedule posts: you can write them like a regular post but schedule them out the way you would on a hootsuite (etc)
  • follow specific hashtags: You can set it up for pretty much anything you want to follow and it makes its own column
  • follow trends: same as with following hashtags, you can curate your columns to follow whats being posted on Twitter
Rose Grant profile photo

Cons

Sprout Social

  • We would really like Sprout to add Sentiment to the listening portion.
  • It would also be nice if Sprout had labels so we could further categorize the social comments and posts.
  • Due to the Facebook API we don't believe that the Engagement score shown by our Care Team is always accurate.
Jencey Keeton profile photo

TweetDeck

  • You can't schedule video posts. That still has to be done in real time.
  • You can't edit a post once it's been scheduled. You have to delete and repost it.
  • You can't schedule a post multiple times (the way you can with sprout social). It doesn't have a lot of variability the way other scheduling platforms have.
Rose Grant profile photo

Likelihood to Renew

Sprout Social

Sprout Social 6.2
Based on 61 answers
I'm likely to renew because it's currently useful in pushing my blog posts to our Twitter feed automatically and I like checking in occasionally to see what new features they're adding
Michelle Hebert profile photo

TweetDeck

TweetDeck 7.1
Based on 16 answers
I have no plans to switch; TweetDeck is the perfect solution for me.
W. Aaron French profile photo

Usability

Sprout Social

Sprout Social 8.0
Based on 16 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst profile photo

TweetDeck

TweetDeck 7.7
Based on 2 answers
It's a pretty easy tool to use I find a few of the columns to be a bit repetitive. If you are managing more than one account you'll start to find yourself having easily 10 plus columns all tracking all different information which creates nice track lanes to keep all that relative information in one column or "view". With the amount of data that is pushed out, if you are following a large number of accounts, it's extremely easy to lose valuable posts in your feeds. As you begin building out your columns they get the point where you only look at one or two and the rest seem to be lost. Overall, this a free tool and there are other social monitoring tools that are out there but are in the multiple thousands of dollar range
Vinny Poliseno profile photo

Reliability and Availability

Sprout Social

Sprout Social 7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado profile photo

TweetDeck

TweetDeck 8.4
Based on 2 answers
TweetDeck tends to be available for use majority of the time...however, I've had times where it would get stuck in a loop and then post my Tweet multiple times.
Vinny Poliseno profile photo

Performance

Sprout Social

Sprout Social 8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad profile photo

TweetDeck

TweetDeck 8.0
Based on 1 answer
Besides posting multiple times when stuck in a loop not other real issues.
Vinny Poliseno profile photo

Support

Sprout Social

Sprout Social 9.2
Based on 12 answers
Support is one of the key reasons I love Sprout. When I have an analytics-related question or a team member has a computer/software error, they're always on it very quickly and efficiently.
Ryan Collins profile photo

TweetDeck

TweetDeck 3.6
Based on 2 answers
I've never seen any real customer service for this tool.
Vinny Poliseno profile photo

Online Training

Sprout Social

Sprout Social 7.3
Based on 3 answers
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost
Valentin Vesa profile photo

TweetDeck

No score
No answers yet
No answers on this topic

Implementation

Sprout Social

Sprout Social 8.9
Based on 10 answers
Extremely easy to set up in-house.
Lizzie Maldonado profile photo

TweetDeck

TweetDeck 10.0
Based on 1 answer
Easy download and launch of application.
Vinny Poliseno profile photo

Alternatives Considered

Sprout Social

We needed something more thorough than the free products we had tested (Hootsuite and TweetDeck), but the more robust products (Falcon) were out of our budget. Sprout hit the sweet spot of having everything we needed at the time for the right price.
Adrienne Hardin profile photo

TweetDeck

I used to use both TweetDeck and Hootsuite to manage the Twitter accounts used by our company. However, TweetDeck offers simpler post editing options including the ability to insert pictures making it favorable for our purposes
Shannon Bales profile photo

Return on Investment

Sprout Social

  • Ultimately, I only use SS to push my blog posts to my twitter account. I stay on with them because I like the design and user-friendliness of SS the most. I'm also very interested to see if and how they keep growing. I have high hopes for them.
Michelle Hebert profile photo

TweetDeck

  • As an intern it is much easier to get through social media posting and move on to other tasks with a scheduling tool like TweetDeck.
  • Although TweetDeck helps our small staff stay very active on social media, it is not an integral part of what we do on our site. Instead, it helps the team focus on creating content by cutting down time spent managing social media accounts.
Shannon Bales profile photo

Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TweetDeck

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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