SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.
N/A
TIBCO B2B Integration Solution
Score 8.0 out of 10
N/A
Palo Alto-based TIBCO offers a B2B integration, automation platform.
When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
If the environment has many different protocols for data exchange between partners and most of the protocols follow some standards like EDI X12, TIBCO BusinessConnect should be a good tool to take care this business use case. If the environment has a few simple protocols for data exchange, e.g. SFTP, FTPS or emails, some lighter weight tools will be enough and TIBCO BusinessConnect may be an overkill tool.
We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.
When a new version is released, its better to test it thoroughly before letting customers apply the release in their real time environment. There were missing functionalities from the previous versions which were not identified ahead of time.
Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all
We reviewed many, SPS Commerce Fulfillment was the best "bang for our buck" with the level of growth we have been experiencing. The list of services they offered were exactly what we needed to be able to move our business to that next level of professionalism where we were growing faster than we could prepare ourselves for.
The main reason TIBCO BusinessConnect was selected is because of the overall solution it provides with the different TIBCO products. Since TIBCO BusinessWorks and TIBCO Enterprise Message Service are already in place and the canonical model is already built and integrated into the Information Bus, TIBCO BusinessConnect is the best tool to work with them.
I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
The interface is simple and easy to understand and use, so it saved time when preparing shipments.
