Likelihood to Recommend When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
Read full review If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Read full review Pros We can easily create and send order confirmations. We respond to the corresponding receiving departments with timely and accurate ASN's. Once the order has shipped, customer service utilizes the invoicing function. Read full review Page layout. Processing purchases. Ease of creation. Read full review Cons We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you. Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear. We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them. Read full review Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered. Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered. Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it. Read full review Likelihood to Renew If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.
Read full review I no longer work in a company that would utilize it.
Read full review Usability I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
Read full review Support Rating Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all
Read full review We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
Read full review Implementation Rating I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Read full review Alternatives Considered We reviewed many, SPS Commerce Fulfillment was the best "bang for our buck" with the level of growth we have been experiencing. The list of services they offered were exactly what we needed to be able to move our business to that next level of professionalism where we were growing faster than we could prepare ourselves for.
Read full review When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
Read full review Return on Investment I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service. The interface is simple and easy to understand and use, so it saved time when preparing shipments. Read full review Decreased efficiency in terms of how long it takes to enter order. Very quick with reporting which was great for meetings and customer service calls. Inefficient in terms of shipping abilities. Read full review ScreenShots