Square Customers

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Square Customers	Score 8.7 out of 10	N/A	Square's Customer Engagement Suite, or Square Customers, is a suite of solutions that enables Square users to connect with existing customers, reach new ones, and grow relationships using tools that integrate with Square Point of Sale and Square Online.	$0

Pricing

Square Customers

Editions & Modules

Customer Directory: $0
Gift Card Starter Pack: $2
per card (plus 2.6% + 10¢ processing fee)
Email Marketing: starting $15
per month
Text Message Marketing: starting at $10
per month
Loyalty: starting at $45
per month
Quick Cards: from 99c
per card (plus 2.6% + 10¢ processing fee)
Custom Cards: from 81c
per card (plus 2.6% + 10¢ processing fee)

Offerings

Pricing Offerings
Square Customers
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Square Customers
Considered Both Products	Square Customers Verified User Partner Chose Square Customers Square has multiple tools in one - marketing, sales, and CRM. It isn't as robust as some other CRM platforms, so if that is your main need, you might look into other options. But if you just need to keep basic data on clients, this is a great way to go! Incentivized Helpful? Claire Hunter Owner Chose Square Customers A lot easier to use than Infusionsoft!! Incentivized Helpful? Kyle Farago Independent Contractor Chose Square Customers The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for … Incentivized Helpful?
Top Pros	Pro Customer engagement Pro User friendly Pro Friendly interface
Top Cons	Minus Option to create Minus Credit card Minus Google calendar

Features

Square Customers

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Square Customers 7.1 4 Ratings 8% below category average
Customer data management / contact management	9.04 Ratings
Workflow management	8.13 Ratings
Territory management	5.23 Ratings
Opportunity management	4.02 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.53 Ratings
Contract management	8.04 Ratings
Quote & order management	6.94 Ratings
Interaction tracking	7.74 Ratings
Channel / partner relationship management	5.83 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Square Customers 6.8 2 Ratings 10% below category average
Case management	7.42 Ratings
Call center management	6.82 Ratings
Help desk management	6.42 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Square Customers 8.9 2 Ratings 16% above category average
Lead management	8.92 Ratings
Email marketing	8.92 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Square Customers 7.9 3 Ratings 4% above category average
Task management	5.83 Ratings
Billing and invoicing management	9.53 Ratings
Reporting	8.43 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Square Customers 8.7 2 Ratings 13% above category average
Forecasting	8.02 Ratings
Pipeline visualization	9.02 Ratings
Customizable reports	9.02 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Square Customers 6.9 2 Ratings 9% below category average
Custom fields	3.62 Ratings
Scripting environment	7.01 Ratings
API for custom integration	10.01 Ratings

Security

Comparison of Security features of Product A and Product B
	Square Customers 9.5 3 Ratings 13% above category average
Single sign-on capability	10.01 Ratings
Role-based user permissions	9.03 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Square Customers 6.0 1 Ratings 18% below category average
Marketing automation	10.01 Ratings
Compensation management	2.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Square Customers 9.0 3 Ratings 18% above category average
Mobile access	9.03 Ratings

Best Alternatives
	Square Customers
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Square Customers
Likelihood to Recommend	8.7 (4 ratings)
Usability	9.6 (3 ratings)
Support Rating	7.6 (3 ratings)

User Testimonials
	Square Customers
Likelihood to Recommend	Block, Inc (Square) Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done! Incentivized Verified User Anonymous Read full review
Pros	Block, Inc (Square) Sales pipeline Customer engagement Marketing Incentivized Claire Hunter Owner Read full review
Cons	Block, Inc (Square) Some of the build quality on the peripherals could feel a bit better. Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached. Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card. Incentivized Kyle Farago Independent Contractor Read full review
Usability	Block, Inc (Square) The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly. Incentivized Verified User Anonymous Read full review
Support Rating	Block, Inc (Square) Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Block, Inc (Square) A lot easier to use than Infusionsoft!! Incentivized Claire Hunter Owner Read full review
Return on Investment	Block, Inc (Square) This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky. All of my initial equipment was free and there were no startup costs so my return was immediate. The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions. Incentivized Kyle Farago Independent Contractor Read full review
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