Teem by Eptura vs. Statuspage

Honestly, it just works. It works, price is fair, and the customer service is great. In 2020, I want a product that works, and excellent customer service. They provide that

Incentivized

StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance. StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.

Incentivized

• Flexibility
• Support tickets from room
• Room tracking data

Incentivized

• Interface is very intuitive and easy to use with very little training.
• Ability to customize messaging for events and notify before, during and after maintenance.
• Integrations with app like Twitter and Slack.
• Ability to automate all our maintenance notifications.

Incentivized

• More direct integration with Microsoft tools such as Teams and Outlook.
• Functionality more akin to special events check-in that can be used when necessary.

Incentivized

• I wish I had more ways to customize the layout.
• I wish I could show custom date ranges when looking at historical up-time.

Incentivized

They are great. Working in a customer facing role my entire career, I understand the important of having excellent customer service. They are responsive, polite, and answer my questions when I reach out.

Incentivized

Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.

Incentivized

Envoy would be an alternative. Honestly, they do the same thing but have different names. At the end of the day, it comes down to cost and functions. Price your product right and give them the functions they need and that's all you need to do; word-of-mouth is the best advertisement!

Incentivized

I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc. I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.

Incentivized

• Everything has been great so far. We have been extremely happy with the investment.

Incentivized

• Helps organize communication to our clients during an incident.
• Demonstrates our level of transparency to prospects.

Incentivized