What users are saying about
4 Ratings
4 Ratings
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Score 9.8 out of 101

Likelihood to Recommend

StepShot

StepShot is perfect for showing your audience how they are supposed to navigate a new system you have implemented. You can take them from a login screen all the way through any technical process you want them to follow. The product is not ideal, however, for documenting a process that does not have tangible steps. For example, a process we have created includes some reflective thinking about alignment or outcomes in order to work, this can be articulated in the text area of the screen captures but doesn't really capture our message.
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Pros

StepShot

  • StepShot allows you to mark up your screenshots or captures in so many ways that you truly can "draw" out potentially confusing steps for your intended audience.
  • StepShot does a really good job of screen recording. Some software I have trialed ends up missing clicks or grabs the wrong area, but StepShot is very accurate, to the point that I often remove clicked screens due to redundancy.
  • The various output options for StepShot guides is instrumental to the way we function with this product. For some departments and materials we would need to create a PDF, others we might want the recipients to be able to provide feedback to us on, so the Word document is used. For others, we are able to send links to the newly developed material. Having this flexibility saves us time since we don't have to manipulate the output on our own.
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Cons

StepShot

  • The login area for StepShot is confusing and relatively disconnected. You must know your "Account Name" in addition to the log in, which is atypical for software and creates some confusion for new users.
  • The installation of the software on local PCs is an additional step that would be nice to not have to make. This requires us getting Admin authority for any computers we want to access this software. There are many screen recording technologies that do not require a local installation. However the version we use does.
  • The User interface of StepShot is a little dated. While this doesn't impair our usage of the product, a dated appearance gives users the impression that the company isn't keeping up with tech trends and instills a slight sense of uncertainty in regards to how relevant this software is in comparison to its competition.
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Alternatives Considered

StepShot

While StepShot provides us with more options for modifying our screen recording and adding helper information for our audience, iSpring is a little more accessible since you can connect directly to YouTube for videos. Since most of our work doesn't require a video tutorial, we are happy with StepShot, but iSpring, like many other screen recorders, is a little more "well rounded" when it comes being able to connect our guides with our intended audience.
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Return on Investment

StepShot

  • This has saved us MANY HOURS in either walking clients through processes in person or having to create a one-off guide through taking screenshots and creating our own documents with the screenshots hand placed.
  • Client satisfaction is high when they receive these guides. It is documentation that they can refer to at anytime that is personalized to their use or individual needs.
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Pricing Details

StepShot

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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