Sterling Check vs. Universal Background Screening

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sterling Check
Score 6.8 out of 10
N/A
Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.N/A
Universal Background Screening
Score 10.0 out of 10
N/A
Universal Background Screening in Phoenix is a background check service provider that offers a background check technology platform, designed to integrate with clients’ applicant tracking systems (ATS) and human resources information systems (HRIS).N/A
Pricing
Sterling CheckUniversal Background Screening
Editions & Modules
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Offerings
Pricing Offerings
Sterling CheckUniversal Background Screening
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sterling CheckUniversal Background Screening
Top Pros

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Top Cons

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Best Alternatives
Sterling CheckUniversal Background Screening
Small Businesses
Arcoro HR
Arcoro HR
Score 8.2 out of 10
Arcoro HR
Arcoro HR
Score 8.2 out of 10
Medium-sized Companies
Paycom
Paycom
Score 7.2 out of 10
Paycom
Paycom
Score 7.2 out of 10
Enterprises

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User Ratings
Sterling CheckUniversal Background Screening
Likelihood to Recommend
7.0
(8 ratings)
-
(0 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
Sterling CheckUniversal Background Screening
Likelihood to Recommend
Sterling
SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.
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Universal Background Screening
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Pros
Sterling
  • The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
  • Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
  • Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.
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Universal Background Screening
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Cons
Sterling
  • In my opinion, Horrible new platform "Sterling check"
  • No designated account representative
  • In my experience, Poor troubleshooting support
  • Customer service often doesn't answer questions
  • Many back and forth needed to resolve issues
  • Recently changed platform and not offering the same services
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Universal Background Screening
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Support Rating
Sterling
  • Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved.
  • Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email.
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Universal Background Screening
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Alternatives Considered
Sterling
We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not
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Universal Background Screening
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Return on Investment
Sterling
  • Quick results allow us to hire people in short time frames and get them onboarded quickly.
  • The product, and the customer service team, doesn't require much management from a vendor relations perspective.
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Universal Background Screening
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ScreenShots