Likelihood to Recommend SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.
Read full review VidCruiter is best suited for those that want to be paperless and go the digital route. VidCruiter gives the option to record the live interviews so they remain on the platform if we ever need to go back to review. In my opinion there is not a scenario where this is not appropriate, because if you don't see a function of interest, VidCruiter will consider creating it or figure a way to make it happen for you
Read full review Pros The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket. Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check. Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge. Read full review VidCruiter is my first Applicant Tracking System but it was still relatively easy to set up exactly to our needs and there was lots of support over email and the phone / internet meetings during the setup and after. It is easy to use and update too, no coding ability needed. The integrated video and live interviews are unique to VidCruiter and why we chose it over competing products. They are easy to setup and use and provide the HR staff with a much more personal feeling for who the applicants are. The auto rating of the applicants and their references along with the easy rating of applicant video interviews and any other data entered sorts applicants after what abilities are important to your company and makes it easy to start with the most suited candidates and work your way down. Read full review Cons In my opinion, Horrible new platform "Sterling check" No designated account representative In my experience, Poor troubleshooting support Customer service often doesn't answer questions Many back and forth needed to resolve issues Recently changed platform and not offering the same services Read full review Humanizing the experience for applicants Give more information about how the video will be used Clarity on deadlines for performance task The error message is vague ("Either you have withdrawn from this process or the deadline to complete this process has been reached") which one? You should know! Read full review Likelihood to Renew This is our first season of using VidCruiter or any ATS. We are very happy with the time saved and level of organization and clarity that using VidCruiter has provided. We have a ton of ideas for improvements for the next season, and the flexibility of the system, the easy setup and maintenance and the very responsive support from VidCruiter makes this easy.
Read full review Usability The system is easy and has built in explainers
Read full review Support Rating Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved. Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email. Read full review 100% on point no matter what you ask
Read full review Implementation Rating No issues at all with implementation, they have a strong process to follow and support you.
Read full review Alternatives Considered We had no issues with
HireRight . The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to
Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not
Read full review We selected VidCruiter over
Spark Hire mostly because of the ability to edit rubrics. In a world where equity is at the top, we must be able to rate candidates in a non-biased way and being able to edit the rubrics allows us to do so. We also through customer service was top notch at VidCruiter and decided to keep using it (we considered switching to
Spark Hire at one point)
Read full review Return on Investment Quick results allow us to hire people in short time frames and get them onboarded quickly. The product, and the customer service team, doesn't require much management from a vendor relations perspective. Read full review It could be a great ROI for those who are able to manage daily When not in use, overall contract terms still apply. Does need a good amount of time invested in using. Read full review ScreenShots