DEAR Systems, by Cin7 vs. Stitch Labs (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DEAR Systems, by Cin7
Score 7.1 out of 10
N/A
DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.
$325
per month
Stitch Labs (discontinued)
Score 6.8 out of 10
N/A
Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.N/A
Pricing
DEAR Systems, by Cin7Stitch Labs (discontinued)
Editions & Modules
Standard
$325
per month
Retailing
$475
per month
Manufacturing
$525
per month
No answers on this topic
Offerings
Pricing Offerings
DEAR Systems, by Cin7Stitch Labs (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual subscription and billing (equal to one month free).—
More Pricing Information
Community Pulse
DEAR Systems, by Cin7Stitch Labs (discontinued)
Top Pros
Top Cons
Features
DEAR Systems, by Cin7Stitch Labs (discontinued)
Inventory Management
Comparison of Inventory Management features of Product A and Product B
DEAR Systems, by Cin7
7.3
1 Ratings
5% below category average
Stitch Labs (discontinued)
-
Ratings
Inventory tracking8.01 Ratings00 Ratings
Automatic reordering6.01 Ratings00 Ratings
Serial number and batch tracking8.01 Ratings00 Ratings
Automation rules8.01 Ratings00 Ratings
Reporting and analytics9.01 Ratings00 Ratings
Fulfillment5.01 Ratings00 Ratings
Backorder management2.01 Ratings00 Ratings
Returns management7.01 Ratings00 Ratings
Bill of materials management7.01 Ratings00 Ratings
Item kitting7.01 Ratings00 Ratings
Invoicing9.01 Ratings00 Ratings
Forecasting9.01 Ratings00 Ratings
Accounting integration10.01 Ratings00 Ratings
Best Alternatives
DEAR Systems, by Cin7Stitch Labs (discontinued)
Small Businesses
Webgility
Webgility
Score 8.9 out of 10
Webgility
Webgility
Score 8.9 out of 10
Medium-sized Companies
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.2 out of 10
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.2 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
DEAR Systems, by Cin7Stitch Labs (discontinued)
Likelihood to Recommend
7.0
(4 ratings)
1.1
(5 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
6.0
(1 ratings)
Support Rating
1.0
(1 ratings)
5.0
(3 ratings)
User Testimonials
DEAR Systems, by Cin7Stitch Labs (discontinued)
Likelihood to Recommend
Cin7
The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
Read full review
Discontinued Products
I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.
Read full review
Pros
Cin7
  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily
Read full review
Discontinued Products
  • Inventory management.
  • Order management.
  • Reporting and analytics.
Read full review
Cons
Cin7
  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness
Read full review
Discontinued Products
  • Reporting does not work for multiple currencies.
  • There is often a lag when syncing products.
Read full review
Likelihood to Renew
Cin7
It does what it says on the tin.
Read full review
Discontinued Products
No answers on this topic
Usability
Cin7
No answers on this topic
Discontinued Products
I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.
Read full review
Support Rating
Cin7
Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Read full review
Discontinued Products
We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.
Read full review
Alternatives Considered
Cin7
DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
Read full review
Discontinued Products
I have not researched other alternatives as this solved my problems.
Read full review
Return on Investment
Cin7
  • Improved reporting for production
  • Reduced invoicing admin
  • Better cogs reporting
Read full review
Discontinued Products
  • We had to migrate off this system which was not ideal after being discontinued
  • Was a simple to use medium price range solution to scaling businesses
  • UI/UX was intuitive and was easy to train employees
Read full review
ScreenShots