Stripe Payments vs. TSYS Payment Gateway

Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.

Incentivized

None. This is the worst company I have ever worked with. We will never recommend or even think about doing business with them again.

• They are reliable. I can count on everything going smoothly with transactions.
• They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
• They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.

Incentivized

• Generates detailed reports
• Allows for multiple users to access at one time
• Easy to read statements

Incentivized

• It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
• The ability to be able to offer discounted rates at a smaller threshold would be nice.

Incentivized

• Stop taking away my ability to use debit cards
• 7% is outrageous. I can't continue at this rate
• In my opinion, the yearly fee is an obvious profit grab. Discontinue it.

Incentivized

Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none

Incentivized

Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused

Incentivized

Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.

Incentivized

It took less than an hour to have everything setup and running

Incentivized

We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.

Incentivized

Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.

• It makes getting money from your clients really easy
• It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
• It is very easy to integrate with online assets of the company
• In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
• As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.

Incentivized

• Positive impact on work flow- employees can quickly cross-reference reports to close out the day
• TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
• More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.

Incentivized