What users are saying about
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Top Rated
259 Ratings
10 Ratings

Stripe

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Top Rated
259 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

    Payment Gateways

    2.3

    Stripe

    23%

    WePay

    Feature Set Not Supported
    N/A
    Stripe ranks higher in 6/6 features

    Fraud Detection

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    API or SDK

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Recurring Payment Support

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Billing and Invoicing Support

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Global Support

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Payment Form Acceptance

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Stripe is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Stripe

    82%
    85 Ratings
    7.0

    WePay

    70%
    8 Ratings

    Likelihood to Renew

    10.0

    Stripe

    100%
    2 Ratings

    WePay

    N/A
    0 Ratings

    Usability

    10.0

    Stripe

    100%
    2 Ratings

    WePay

    N/A
    0 Ratings

    Support Rating

    9.7

    Stripe

    97%
    30 Ratings

    WePay

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Stripe

    100%
    1 Rating

    WePay

    N/A
    0 Ratings

    Likelihood to Recommend

    Stripe

    Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
    Read full review

    Chase

    It is good when you need a temporary (or permanent) solution to get funds to your bank account for something as small as a one time event, recurring or larger. It has reputable companies that use it and seems to integrate easily with most systems and accounts. You will have to go through a whole setup, with your bank accounts, etc.
    Read full review

    Pros

    Stripe

    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Read full review

    Chase

    • Easy for new users to set up a WePay account.
    • Easy and quick for users with WePay accounts to make donations.
    • Fairly quick payouts to organizations who receive donations through our platform.
    Read full review

    Cons

    Stripe

    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Read full review

    Chase

    • Admin reporting could be improved
    • Fees are pulled out of each transaction instead of aggregated at the end of the month (this could be a pro for some users)
    • Difficult to give switch the admin role after it has already been assigned
    • No credit card swipers
    • Only way to process a transaction is directly through the website
    Read full review

    Pricing Details

    Stripe

    Starting Price

    $0 per successful charge

    Editions & Modules

    Stripe editions and modules pricing
    EditionModules
    Integrated2.9% + 0.301
    CustomizedContact sales team2
    Radar0.053
    Terminal2.7% + 0.054
    Sigma0.025
    Atlass5006
    Issuing0.107
    Premium Support1,8008

    Footnotes

    1. per successful charge
    2. none
    3. per screened transaction
    4. per successful charge
    5. per charge
    6. one-time fee
    7. per virtual card
    8. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WePay

    Starting Price

    Editions & Modules

    WePay editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Stripe

      Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
      Read full review

      Chase

      No answers on this topic

      Usability

      Stripe

      Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
      Read full review

      Chase

      No answers on this topic

      Support Rating

      Stripe

      Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
      Read full review

      Chase

      No answers on this topic

      Implementation Rating

      Stripe

      It took less than an hour to have everything setup and running
      Read full review

      Chase

      No answers on this topic

      Alternatives Considered

      Stripe

      We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
      Read full review

      Chase

      PayPal has it's own niche, and have more stand alone options, but they are confusing to navigate unless you are in their system a lot. Integration can take a lot more time to do and test out. Plus WePay charges less than PayPal does which in this case is an advantage.
      Read full review

      Return on Investment

      Stripe

      • It makes getting money from your clients really easy
      • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
      • It is very easy to integrate with online assets of the company
      • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
      • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
      Read full review

      Chase

      • Cuts down on sales time because Wepay does the approval instantly
      • Less return on a per transaction basis because the Wepay fees are pretty high to start with so we can't mark them up too high
      Read full review

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