What users are saying about
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Top Rated
268 Ratings
Top Rated
286 Ratings

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
268 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
Top Rated
286 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Payment Gateways

    2.6

    Stripe

    26%

    Workplace from Meta

    Feature Set Not Supported
    N/A
    Stripe ranks higher in 6/6 features

    Fraud Detection

    1.0
    10%
    3 Ratings
    N/A
    0 Ratings

    API or SDK

    2.7
    27%
    3 Ratings
    N/A
    0 Ratings

    Recurring Payment Support

    3.7
    37%
    3 Ratings
    N/A
    0 Ratings

    Billing and Invoicing Support

    4.3
    43%
    3 Ratings
    N/A
    0 Ratings

    Global Support

    2.7
    27%
    3 Ratings
    N/A
    0 Ratings

    Payment Form Acceptance

    1.0
    10%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Stripe is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.8

    Stripe

    78%
    87 Ratings
    7.5

    Workplace from Meta

    75%
    57 Ratings

    Likelihood to Renew

    10.0

    Stripe

    100%
    2 Ratings

    Workplace from Meta

    N/A
    0 Ratings

    Usability

    10.0

    Stripe

    100%
    2 Ratings
    5.6

    Workplace from Meta

    56%
    2 Ratings

    Support Rating

    9.8

    Stripe

    98%
    30 Ratings
    8.3

    Workplace from Meta

    83%
    44 Ratings

    Implementation Rating

    10.0

    Stripe

    100%
    1 Rating

    Workplace from Meta

    N/A
    0 Ratings

    Likelihood to Recommend

    Stripe

    Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
    Read full review

    Meta Platforms Inc

    Best suited for cultural enhancement, as it provides open communication, good collaboration between each employee and even companies leaderships specially in large company companies where everyone is sitting somewhere. Nut meta helps and gives a platform to come, contribute and talk each one. It’s like companies social media
    Read full review

    Pros

    Stripe

    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Read full review

    Meta Platforms Inc

    • 2-sided communications - gathering feedback instantly after the communication is released (comments, reactions)
    • recognition (that's the place where we share our top achievements and associates feel appreciated - e.g. it's so cool when CEO can comment that your achievement is important)
    • platform for creative formats to engage associates to our communication (live streams, q&a, achievement posts, etc)
    Read full review

    Cons

    Stripe

    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Read full review

    Meta Platforms Inc

    • Workplace Chat is not reliable in terms of being able to delete a comment you sent...sometimes it works, sometimes it doesn't.
    • When viewing a Workplace Live event after it's over, the comments don't always show all of them and in order, even when you choose that option.
    • Your "status" (on vacation, in a meeting, whatever) is a bit too subtle and easy for folks not to notice. We've created "badges" to use in place of our profile photo as a workaround for that, but it would be nice if Workplace had provided something like that itself.
    Read full review

    Pricing Details

    Stripe

    Starting Price

    $0 per successful charge

    Editions & Modules

    Stripe editions and modules pricing
    EditionModules
    Integrated2.9% + 0.301
    CustomizedContact sales team2
    Radar0.053
    Terminal2.7% + 0.054
    Sigma0.025
    Atlass5006
    Issuing0.107
    Premium Support1,8008

    Footnotes

    1. per successful charge
    2. none
    3. per screened transaction
    4. per successful charge
    5. per charge
    6. one-time fee
    7. per virtual card
    8. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Workplace from Meta

    Starting Price

    $4 per month per user

    Editions & Modules

    Workplace from Meta editions and modules pricing
    EditionModules
    Workplace Core$4.001
    Enterprise Live$2.002
    Enhanced Admin & Support$2.003

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Stripe

    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Read full review

    Meta Platforms Inc

    No answers on this topic

    Usability

    Stripe

    Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
    Read full review

    Meta Platforms Inc

    Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
    Read full review

    Support Rating

    Stripe

    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
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    Meta Platforms Inc

    Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
    Read full review

    Implementation Rating

    Stripe

    It took less than an hour to have everything setup and running
    Read full review

    Meta Platforms Inc

    No answers on this topic

    Alternatives Considered

    Stripe

    We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
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    Meta Platforms Inc

    I have tried a host of products and found Workplace to be superior to many others based on pricepoint, user interface, features I need and use, and adding some great features I now use. The integration of Live into the Workplace platform is great for team meets, big announcements and an occasional shout out to someone who did something great. Again, the interface is comfortable and that means something when other systems have great features, but no one knows how to use them without going through training after training. Workplace gets you set up and going almost immediately. I tested Clink, Huddle, Trello, Podio (I like Podio quite a bit), ProofHub, and one or two more. I use Trello now and find it to be very useful but very difficult to get comfortable using.
    Read full review

    Return on Investment

    Stripe

    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Read full review

    Meta Platforms Inc

    • It's made it easier to find which employees are assigned to which projects in the company. This used to be a much harder and time consuming task.
    • It's nice to get instant access to the status of projects. This has improved accountability and helps with projects getting done faster.
    • Overall we've seen an uptick in morale and camaraderie in the workplace since using Workplace by Facebook.
    Read full review

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