What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
156 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
419 Ratings

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
156 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Xero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
419 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Stripe

If you are building a custom web, mobile, or e-commerce application, Stripe is the most flexible, easiest to implement, and feature-rich platform available today. Other payment processors have poor APIs, poor documentation, and poor support in comparison. We've worked with a number of more legacy payment gateway and merchant account setups in the past, and the hassles and hurdles slow down product development. Stripe's support is extremely fast and knowledgeable. We can ask Stripe's live chat a complex software implementation question and have an answer from a real knowledgeable person in minutes. Getting a helpful answer at all from some other payment services we have worked with can be a challenge in comparison
Bryan McAnulty | TrustRadius Reviewer

Xero

Xero is well suited for small companies/organizations that don't have very large transaction volumes and whose accounting is fairly simple and straightforward. It's also suited for entities that only require some basic/intermediate reporting needs. Xero is less appropriate for companies/organizations that require more advanced reports, have large transaction volumes, or if there are many accounting/finance professionals who will be using the platform at any given time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Stripe
Xero
8.2
Pay calculation
Stripe
Xero
8.6
Benefit plan administration
Stripe
Xero
8.5
Direct deposit files
Stripe
Xero
8.5
Salary revision and increment management
Stripe
Xero
8.2
Reimbursement management
Stripe
Xero
7.4

Customization

Stripe
Xero
7.5
API for custom integration
Stripe
Xero
7.5
Plug-ins
Stripe
Xero
7.6

Security

Stripe
Xero
8.3
Single sign-on capability
Stripe
Xero
8.2
Role-based user permissions
Stripe
Xero
8.4

Reporting & Analytics

Stripe
Xero
8.0
Dashboards
Stripe
Xero
8.1
Standard reports
Stripe
Xero
8.5
Custom reports
Stripe
Xero
7.6

General Ledger and Configurable Accounting

Stripe
Xero
8.0
Accounts payable
Stripe
Xero
8.5
Accounts receivable
Stripe
Xero
8.6
Cash management
Stripe
Xero
8.3
Bank reconciliation
Stripe
Xero
8.8
Expense management
Stripe
Xero
8.1
Time tracking
Stripe
Xero
7.8
Fixed asset management
Stripe
Xero
7.5
Multi-currency support
Stripe
Xero
7.9
Multi-division support
Stripe
Xero
6.6
Regulations compliance
Stripe
Xero
8.5
Electronic tax filing
Stripe
Xero
8.4
Self-service portal
Stripe
Xero
8.3
Global Financial Support
Stripe
Xero
7.3
Primary and Secondary Ledgers
Stripe
Xero
8.5
Intercompany Accounting
Stripe
Xero
7.4
Localizations
Stripe
Xero
8.3
Journals and Reconciliations
Stripe
Xero
8.9
Enterprise Accounting
Stripe
Xero
7.7
Configurable Accounting
Stripe
Xero
8.5
Centralized Rules Framework
Stripe
Xero
7.4
Standardized Processes
Stripe
Xero
7.9

Inventory Management

Stripe
Xero
6.1
Inventory tracking
Stripe
Xero
6.1
Automatic reordering
Stripe
Xero
5.0
Location management
Stripe
Xero
7.7
Manufacturing module
Stripe
Xero
5.4

Order Management

Stripe
Xero
7.9
Pricing
Stripe
Xero
7.6
Order entry
Stripe
Xero
7.8
Credit card processing
Stripe
Xero
8.9
Cost of goods sold
Stripe
Xero
8.4
Order Orchestration
Stripe
Xero
7.1
End-to-end order visibility
Stripe
Xero
8.0
Order exception Resolution
Stripe
Xero
7.6

Pros

Stripe

  • Documentation: Stripe is extensively well-documented, with thorough docs on both the high-level components of their system, as well as best-in-class API documentation.
  • Customer Support: Stripe has great, responsible customer support. Their front-line CS is remarkably willing to dig into an issue and look for out-of-the-box solutions when a specific feature or use-case isn't quite supported.
  • Reliability: Stripe has given us every reason to trust their platform, which has been extremely stable and robust in the years we've been using it.
Anonymous | TrustRadius Reviewer

Xero

  • Sales invoices - can be customized, default due dates set up and reminders sent to facilitate payment
  • Integrates well with other applications (Dext/Receiptbank) - makes expense reconciliation very efficient and accurate.
  • Excellent reports - can be customized and valuable for simple or detailed reporting and analysis
  • Easy to use for those with no accounting background (also suitable for those with advanced accounting knowledge)
Nicola (Nicki) Morris | TrustRadius Reviewer

Cons

Stripe

  • The UI is easy to navigate and understand, however if the homepage or dashboard was simplified it could make Stripe an even better solution than it is.
  • Unlike some of it's competitors, it comes with no hardware to process transactions. Currently this is not an issue for the way we do business or run credit card transactions but as we grow and expand we may have a need for mobile-based hardware devices in the future.
  • Although it's a competitive product, we'd welcome lower fees and quicker balance transfers to our main banking account from Stripe.
Jon Porreca | TrustRadius Reviewer

Xero

  • Overall it is a great platform and quite comprehensive for US based users.
  • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Stripe

No score
No answers yet
No answers on this topic

Xero

Xero 2.3
Based on 26 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

Stripe

Stripe 10.0
Based on 1 answer
It's extremely user-friendly and easy to navigate.
Angel Brockbank | TrustRadius Reviewer

Xero

Xero 8.9
Based on 45 answers
Xero has a very clean design and a pleasant, easy-to-navigate GUI. It was immediately understandable how to reconcile book charges without a tutorial. Creating and sending invoices are fairly straight forward; and financial reports are easily customizable. Xero also has a support database that gives quick solutions to most issues.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Stripe

No score
No answers yet
No answers on this topic

Xero

Xero 9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

Stripe

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 8 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Anonymous | TrustRadius Reviewer

Support Rating

Stripe

Stripe 8.5
Based on 30 answers
I have not had to utilize the customer support feature, which is why I gave it a ten! I feel like the better the software is, the less you have to use customer support, which is much easier on the user! Love the user-friendliness of Stripe. I would definitely recommend it!
Emily Williams | TrustRadius Reviewer

Xero

Xero 4.3
Based on 19 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

Online Training

Stripe

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

Stripe

No score
No answers yet
No answers on this topic

Xero

Xero 9.7
Based on 10 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

Stripe

We use Square for point of sale payments but we only use that occasionally if we are at an expo or similar. I have also used a credit card service from our bank but it was several years ago and it was technologically slow and expensive. Stripe is easier to use and reasonably priced for transactions.
James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer

Xero

For the purpose of which we use Xero, I have not used any alternative systems. However, for certain aspects of it such as expense management, we decided to go with Webexpenses to replace the expense management features of Xero. This was because Xero lacked the automation, control and visibility we needed to correctly manage our company's expenses.
Anonymous | TrustRadius Reviewer

Scalability

Stripe

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
Anonymous | TrustRadius Reviewer

Return on Investment

Stripe

  • Stripe has allowed us to effortlessly collect monthly fees from our clients. After spending time to get things setup, we now don't need to spend additional time each month processing payments. So in that sense Stripe has had a positive affect in free up our time.
Brandon Zell | TrustRadius Reviewer

Xero

  • Streamlined billing processes so I spend less time preparing invoices every month (especially with regard to time tracking)
  • Automated email reminders, recurring invoices & autopay reduce the amount of time spent tracking down client payments
  • Overall cost of the platform is less than what I was paying on our previous platform (QBO)
  • Fewer reporting options mean less visibility for the data I might want to track for business analysis (or requires more time to manually review it)
  • All digital payment methods charge a fee, which we don't pass through to customers, so we make a little less on those transactions
Jennifer Hess | TrustRadius Reviewer

Screenshots

Pricing Details

Stripe

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stripe Editions & Modules

Edition
Integrated2.9% + 0.301
CustomizedContact sales team
Radar0.053
Terminal2.7% + 0.054
Sigma0.025
Atlass$5006
Issuing0.107
Premium Support$1,8008
  1. per successful charge
  2. none
  3. per screened transaction
  4. per successful charge
  5. per charge
  6. one-time fee
  7. per virtual card
  8. per month
Additional Pricing Details

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero Editions & Modules

Edition
Early$111
Growing$321
Established$621
  1. per month
Additional Pricing Details

Rating Summary

Add comparison