What users are saying about
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Top Rated
265 Ratings
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Top Rated
569 Ratings

Stripe

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Top Rated
265 Ratings
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Score 8.7 out of 100

Xero

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Top Rated
569 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Payment Gateways

    2.3

    Stripe

    23%

    Xero

    Feature Set Not Supported
    N/A
    Stripe ranks higher in 6/6 features

    Fraud Detection

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    API or SDK

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Recurring Payment Support

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Billing and Invoicing Support

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Global Support

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Payment Form Acceptance

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Stripe

    Feature Set Not Supported
    N/A
    8.3

    Xero

    83%
    Xero ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.1
    81%
    64 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.2
    82%
    23 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.9
    89%
    49 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.9
    89%
    41 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.6
    76%
    54 Ratings

    Customization

    Stripe

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    78 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.2
    82%
    85 Ratings

    Security

    Stripe

    Feature Set Not Supported
    N/A
    8.6

    Xero

    86%
    Xero ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.9
    89%
    72 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    114 Ratings

    Reporting & Analytics

    Stripe

    Feature Set Not Supported
    N/A
    8.2

    Xero

    82%
    Xero ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    132 Ratings

    Custom reports

    N/A
    0 Ratings
    7.9
    79%
    121 Ratings

    General Ledger and Configurable Accounting

    Stripe

    Feature Set Not Supported
    N/A
    8.1

    Xero

    81%
    Xero ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.7
    87%
    130 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.7
    87%
    131 Ratings

    Cash management

    N/A
    0 Ratings
    8.1
    81%
    121 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.9
    89%
    137 Ratings

    Expense management

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Time tracking

    N/A
    0 Ratings
    6.9
    69%
    42 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.2
    72%
    86 Ratings

    Multi-currency support

    N/A
    0 Ratings
    8.2
    82%
    82 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.7
    77%
    74 Ratings

    Regulations compliance

    N/A
    0 Ratings
    8.3
    83%
    67 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    8.3
    83%
    65 Ratings

    Self-service portal

    N/A
    0 Ratings
    7.7
    77%
    80 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.2
    82%
    36 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.7
    77%
    34 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.4
    74%
    40 Ratings

    Localizations

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.7
    87%
    89 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.4
    74%
    33 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.5
    85%
    59 Ratings

    Inventory Management

    Stripe

    Feature Set Not Supported
    N/A
    6.9

    Xero

    69%
    Xero ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.1
    61%
    60 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Location management

    N/A
    0 Ratings
    7.8
    78%
    29 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.4
    64%
    16 Ratings

    Order Management

    Stripe

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.2
    72%
    61 Ratings

    Order entry

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.6
    86%
    57 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.1
    81%
    65 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.4
    74%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.6
    76%
    17 Ratings

    Attribute Ratings

    • Stripe is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
    • Xero is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Stripe

    81%
    85 Ratings
    8.9

    Xero

    89%
    155 Ratings

    Likelihood to Renew

    10.0

    Stripe

    100%
    2 Ratings
    9.4

    Xero

    94%
    29 Ratings

    Usability

    10.0

    Stripe

    100%
    2 Ratings
    8.9

    Xero

    89%
    80 Ratings

    Availability

    Stripe

    N/A
    0 Ratings
    9.0

    Xero

    90%
    20 Ratings

    Performance

    Stripe

    N/A
    0 Ratings
    10.0

    Xero

    100%
    16 Ratings

    Support Rating

    9.8

    Stripe

    98%
    30 Ratings
    7.5

    Xero

    75%
    37 Ratings

    In-Person Training

    Stripe

    N/A
    0 Ratings
    9.1

    Xero

    91%
    1 Rating

    Online Training

    Stripe

    N/A
    0 Ratings
    10.0

    Xero

    100%
    5 Ratings

    Implementation Rating

    10.0

    Stripe

    100%
    1 Rating
    9.5

    Xero

    95%
    18 Ratings

    Configurability

    Stripe

    N/A
    0 Ratings
    9.0

    Xero

    90%
    1 Rating

    Ease of integration

    Stripe

    N/A
    0 Ratings
    7.9

    Xero

    79%
    57 Ratings

    Product Scalability

    Stripe

    N/A
    0 Ratings
    10.0

    Xero

    100%
    6 Ratings

    Vendor post-sale

    Stripe

    N/A
    0 Ratings
    9.0

    Xero

    90%
    2 Ratings

    Vendor pre-sale

    Stripe

    N/A
    0 Ratings
    10.0

    Xero

    100%
    2 Ratings

    Likelihood to Recommend

    Stripe

    Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
    Read full review

    Xero

    Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
    Read full review

    Pros

    Stripe

    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Read full review

    Xero

    • Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
    • Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
    • Can file VAT returns and is MTD compliant in UK.
    • Customer support has been helpful (at least in my experience).
    Read full review

    Cons

    Stripe

    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Read full review

    Xero

    • Overall it is a great platform and quite comprehensive for US based users.
    • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
    Read full review

    Pricing Details

    Stripe

    Starting Price

    $0 per successful charge

    Editions & Modules

    Stripe editions and modules pricing
    EditionModules
    Integrated2.9% + 0.301
    CustomizedContact sales team2
    Radar0.053
    Terminal2.7% + 0.054
    Sigma0.025
    Atlass5006
    Issuing0.107
    Premium Support1,8008

    Footnotes

    1. per successful charge
    2. none
    3. per screened transaction
    4. per successful charge
    5. per charge
    6. one-time fee
    7. per virtual card
    8. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Xero

    Starting Price

    $11 per month

    Editions & Modules

    Xero editions and modules pricing
    EditionModules
    Early111
    Growing322
    Established623

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Stripe

    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Read full review

    Xero

    In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
    Read full review

    Usability

    Stripe

    Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
    Read full review

    Xero

    It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
    Read full review

    Reliability and Availability

    Stripe

    No answers on this topic

    Xero

    We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
    Read full review

    Performance

    Stripe

    No answers on this topic

    Xero

    Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
    Read full review

    Support Rating

    Stripe

    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
    Read full review

    Xero

    Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
    Read full review

    In-Person Training

    Stripe

    No answers on this topic

    Xero

    The format was great; someone was there to ask questions or help if you were stuck.
    Read full review

    Online Training

    Stripe

    No answers on this topic

    Xero

    All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
    Read full review

    Implementation Rating

    Stripe

    It took less than an hour to have everything setup and running
    Read full review

    Xero

    If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
    Read full review

    Alternatives Considered

    Stripe

    We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
    Read full review

    Xero

    Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
    Read full review

    Scalability

    Stripe

    No answers on this topic

    Xero

    I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
    Read full review

    Return on Investment

    Stripe

    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Read full review

    Xero

    • Xero helps to [minimize] payroll errors, saving the business money[.]
    • Tracking cost of goods is very easy which means that controlling expenses is easy[.]
    • It's extremely easy to pull up all key financial data to get both broad and specific snapshots of the business's financial health[.]
    Read full review

    Screenshots

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