What users are saying about
1 Rating
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Score 1 out of 100
18 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Subscription Genius

I would avoid [it] for any subscription management. Personally, we had a torrid experience with the product and company. The platform is dated and feels like an afterthought or a sideline project for Pape Ventures. They certainly don’t invest any time in developing the product and it feels like there is a real ‘Can’t do’ attitude from the management.
Tom Watts | TrustRadius Reviewer

WooCommerce Subscriptions

WooCommerce Subscriptions is a solid option for WordPress based eCommerce sites, particularly if you are already using WooCommerce as your eCommerce platform. It works for simple subscriptions, allows for customization in terms of email notifications, pricing, coupons, etc. It obviously would not be a good fit for non-WordPress websites, and it may be too much if all you need are very simple subscription plans.
Anonymous | TrustRadius Reviewer

Pros

Subscription Genius

  • Initial sales was strong.
  • Their website looks the part.
  • You feel like they are genuine.
Tom Watts | TrustRadius Reviewer

WooCommerce Subscriptions

  • Ease of ability for customers to purchase a product and choose their re-occurring timelines.
  • Well laid out admin UI to manage orders
  • Fair amount of customizable options within the plugin to suit varying needs
  • Updating the plugin is quick and painless
Jeff Montgomery | TrustRadius Reviewer

Cons

Subscription Genius

  • Failed to deliver on promises.
  • Auto renew function never worked from the start.
  • Facebook Pixel Tracking never worked.
  • Support failed to return calls.
  • Support failed to return emails.
  • Generally ignored.
  • It ended up costing us double. I had to waste time chasing them to deliver on a product that never worked.
  • Feels like a side project or afterthought.
  • No new development time.
  • Feels like it has been mothballed.
Tom Watts | TrustRadius Reviewer

WooCommerce Subscriptions

  • Better syncing to ActiveCampaign for renewal reminders
  • Make it easier for clients to update their credit cards and have it automatically apply to all subscriptions
Heather Stephens | TrustRadius Reviewer

Likelihood to Renew

Subscription Genius

No score
No answers yet
No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions 10.0
Based on 1 answer
We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!
Anonymous | TrustRadius Reviewer

Usability

Subscription Genius

No score
No answers yet
No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions 9.0
Based on 2 answers
I like almost everything about WooCommerce Subscriptions EXCEPT one of the main reasons we started using it has never worked out. When we started this subscription box company, I discovered that it was difficult to track how many of each unique product we needed to order to fulfill subscriptions. In my naivete, I thought it was a simple task . 4 years later, I have recently developed my own custom solution (after learning 5 different programming languages) and I now use the WooCommerce and WooCommerce Subscriptions API to get the data I need from the store en masse. Basically, I offer multiple selections that customers can make as part of their subscriptions. WooCommerce does not offer totals or reports for anything up that is not tracked using a 'variation ID' which you have to manually generate. My products have 80 or so variations per product sometimes and the WooCommerce system was actually a little buggy when I tried setting them all up at once so I gave up. Now I know that without that info, the selections in orders are treated as metadata and handled almost as if they are not relevant to the order
Anonymous | TrustRadius Reviewer

Support Rating

Subscription Genius

No score
No answers yet
No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions 8.7
Based on 3 answers
The ticketing system of WooCommerce and WooCommerce Subscriptions is not state of the art. I wish it were an intercom type of support, But I honestly very rarely need support so it's partially a non-issue. Documentation is also very good so it preemptively addresses things that you might typically need support on. One thing I hate about WooCommerce plugins' support MO is that you're always asked to reset to the standard WP theme and deactivate all plugins, which is near impossible to do in a production environment. So their preliminary steps for offering support are highly onerous.
Kejda Gjermani | TrustRadius Reviewer

Implementation Rating

Subscription Genius

No score
No answers yet
No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions 9.0
Based on 1 answer
It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day
Anonymous | TrustRadius Reviewer

Alternatives Considered

Subscription Genius

No answers on this topic

WooCommerce Subscriptions

WooCommerce Subscriptions is more robust than Cratejoy in every way but Cratejoy is a prepackaged solution that you don't have to build. If you have the time and patience, WooCommerce Subscriptions is the much better way to go because you would be cutting out the extremely high fees that Cratejoy charges per transaction in their marketplace and you would be setting yourself up for growth in the future as you continue to develop your own store.
Anonymous | TrustRadius Reviewer

Return on Investment

Subscription Genius

  • We actually lost money and further time
  • We ended up reverting back to manual subscription management
Tom Watts | TrustRadius Reviewer

WooCommerce Subscriptions

  • Increased recurring monthly/yearly revenue
  • Decreased time spent managing billing and subscriptions manually
  • Eliminated manual onboarding time, creating accounts by hand, etc.
Anonymous | TrustRadius Reviewer

Pricing Details

Subscription Genius

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

WooCommerce Subscriptions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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