What users are saying about
195 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 195 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 11 reviews and ratings
Likelihood to Recommend
SAP SuccessFactors
Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesZoho People
Zoho People is a great option for storing employee information, and for tracking time. Because of the nature of my organization and my role in it I haven't used all of the features, but the program is intuitive and aesthetically pleasing, and has worked well for our organization in the functions we have used it for.
Administrative Director
World Horizons USANon-Profit Organization Management, 201-500 employees
Feature Rating Comparison
Human Resource Management
SAP SuccessFactors
7.6
Zoho People
—
Employee demographic data
SAP SuccessFactors
6.9
Zoho People
—
Employment history
SAP SuccessFactors
7.8
Zoho People
—
Job profiles and administration
SAP SuccessFactors
7.0
Zoho People
—
Workflow for transfers, promotions, pay raises, etc.
SAP SuccessFactors
7.1
Zoho People
—
Organizational charting
SAP SuccessFactors
8.3
Zoho People
—
Organization and location management
SAP SuccessFactors
8.2
Zoho People
—
Compliance data (COBRA, OSHA, etc.)
SAP SuccessFactors
7.5
Zoho People
—
Payroll Management
SAP SuccessFactors
7.5
Zoho People
—
Pay calculation
SAP SuccessFactors
8.3
Zoho People
—
Support for external payroll vendors
SAP SuccessFactors
7.0
Zoho People
—
Benefit plan administration
SAP SuccessFactors
7.8
Zoho People
—
Direct deposit files
SAP SuccessFactors
7.5
Zoho People
—
Salary revision and increment management
SAP SuccessFactors
8.0
Zoho People
—
Reimbursement management
SAP SuccessFactors
6.6
Zoho People
—
Leave and Attendance Management
SAP SuccessFactors
8.5
Zoho People
—
Approval workflow
SAP SuccessFactors
8.9
Zoho People
—
Balance details
SAP SuccessFactors
8.5
Zoho People
—
Annual carry-forward and encashment
SAP SuccessFactors
8.0
Zoho People
—
Employee Self Service
SAP SuccessFactors
7.9
Zoho People
—
View and generate pay and benefit information
SAP SuccessFactors
8.0
Zoho People
—
Update personal information
SAP SuccessFactors
8.1
Zoho People
—
View company policy documentation
SAP SuccessFactors
7.7
Zoho People
—
Employee recognition
SAP SuccessFactors
7.6
Zoho People
—
View job history
SAP SuccessFactors
8.5
Zoho People
—
Asset Management
SAP SuccessFactors
7.5
Zoho People
—
Tracking of all physical assets
SAP SuccessFactors
7.5
Zoho People
—
HR Reporting
SAP SuccessFactors
6.0
Zoho People
—
Report builder
SAP SuccessFactors
6.2
Zoho People
—
Pre-built reports
SAP SuccessFactors
5.8
Zoho People
—
Ability to combine HR data with external data
SAP SuccessFactors
6.1
Zoho People
—
Onboarding
SAP SuccessFactors
7.5
Zoho People
—
New hire portal
SAP SuccessFactors
7.5
Zoho People
—
Manager tracking tools
SAP SuccessFactors
6.8
Zoho People
—
Performance and Goals
SAP SuccessFactors
7.9
Zoho People
—
Corporate goal setting
SAP SuccessFactors
7.7
Zoho People
—
Individual goal setting
SAP SuccessFactors
8.0
Zoho People
—
Line-of sight-visibility
SAP SuccessFactors
7.8
Zoho People
—
Performance tracking
SAP SuccessFactors
7.7
Zoho People
—
Performance Management
SAP SuccessFactors
8.1
Zoho People
—
Performance plans
SAP SuccessFactors
7.8
Zoho People
—
Performance improvement plans
SAP SuccessFactors
7.6
Zoho People
—
Review status tracking
SAP SuccessFactors
8.5
Zoho People
—
Review reminders
SAP SuccessFactors
7.8
Zoho People
—
Multiple review frequency
SAP SuccessFactors
8.4
Zoho People
—
Succession Planning
SAP SuccessFactors
7.8
Zoho People
—
Create succession plans/pools
SAP SuccessFactors
7.8
Zoho People
—
Candidate ranking
SAP SuccessFactors
7.4
Zoho People
—
Candidate search
SAP SuccessFactors
8.1
Zoho People
—
Candidate development
SAP SuccessFactors
7.8
Zoho People
—
Recruiting / ATS
SAP SuccessFactors
5.6
Zoho People
—
Job Requisition Management
SAP SuccessFactors
6.9
Zoho People
—
Company Website Posting
SAP SuccessFactors
7.2
Zoho People
—
Publish to Social Media
SAP SuccessFactors
6.3
Zoho People
—
Job Search Site Posting
SAP SuccessFactors
6.9
Zoho People
—
Duplicate Candidate Prevention
SAP SuccessFactors
6.5
Zoho People
—
Applicant Tracking
SAP SuccessFactors
7.1
Zoho People
—
Notifications and Alerts
SAP SuccessFactors
7.2
Zoho People
—
Pros
SAP SuccessFactors
- Assignment Profile: This is an automated way of assigning courses and activities to users (through user interface configuration or through data feed synchronization).
- Plateau Reports Designer: A client tool to customize the reports in SAP SuccessFactors Learning, widely used by most of the large organizations.
- BizX integration: It's a SuccessFactors Business Execution (BizX) platform to connect the talent management and human resource management. It has a comprehensive view of the organization's resources skills, expertise, experience, and competency, etc.
- Domain, Domain Restrictions and Roles: This is mainly to create an organizational structure and to provide the needed security permissions.
- Integration with Jam, Skype and WebEx, etc.

Verified User
Project Manager in Information Technology
Information Technology and Services Company, 10,001+ employeesZoho People
- The time-tracking feature is really helpful, and it's great that you can use that feature from the app.
- We also use Zoho Recruit for applications, so Zoho People was a logical choice for managing HR information for our staff and members, and the two integrate really well together.
Administrative Director
World Horizons USANon-Profit Organization Management, 201-500 employees
Cons
SAP SuccessFactors
- The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
- The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
- You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Human Resources Manager
CintasFacilities Services, 10,001+ employees
Zoho People
- We have had some trouble recently with getting new users set up. However, the support team at Zoho has been really responsive and helpful, so that's nice.
Administrative Director
World Horizons USANon-Profit Organization Management, 201-500 employees
Likelihood to Renew
SAP SuccessFactors
SAP SuccessFactors 7.0
Based on 12 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.

Verified User
Manager in Human Resources
Electrical/Electronic Manufacturing Company, 5001-10,000 employeesZoho People
No score
No answers yet
No answers on this topic
Usability
SAP SuccessFactors
SAP SuccessFactors 8.0
Based on 2 answers
To develop all objectivity of researches.
Project Manager
ACIG JSCManagement Consulting, 201-500 employees
Zoho People
No score
No answers yet
No answers on this topic
Support Rating
SAP SuccessFactors
SAP SuccessFactors 6.5
Based on 20 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.

Verified User
Administrator in Human Resources
Airlines/Aviation Company, 51-200 employeesZoho People
No score
No answers yet
No answers on this topic
Alternatives Considered
SAP SuccessFactors
As a whole, SuccessFactors is tough to beat. It's at its best when all of the modules are working together. There are few competitors that offer the full talent suite.Individually, the quality of the modules can vary. The performance and goal management modules perform well but the recruiting one significantly lags its competitors. The recruiting world has seen a lot of advances in technology over the last few years but these have yet to trickle down into the SuccessFactors module.

Verified User
Administrator in Human Resources
Furniture Company, 10,001+ employeesZoho People
No answers on this topic
Return on Investment
SAP SuccessFactors
- Visibility to the organization was an immediate impact and socialized the value of the product immediately.
- A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
- Consolidating performance to pay outputs reduced time in some manual audit processes.
HR and OD Operations
HortonworksComputer Software, 501-1000 employees
Zoho People
- For us, the time/attendance tracking function of Zoho People has done a lot to increase accountability for scheduling and attendance. Since we are a volunteer staff, scheduling can be difficult, and this has made it so much easier to quantify and track everyone's weekly time commitments.
Administrative Director
World Horizons USANon-Profit Organization Management, 201-500 employees
Screenshots
Pricing Details
SAP SuccessFactors
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Zoho People
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No