What users are saying about
235 Ratings
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Score 7.6 out of 100
7 Ratings
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Score 3.4 out of 100

Feature Set Ratings

  • Sugar Sell (SugarCRM) ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Integrations with 3rd-party Software, Platform
  • Tour de Force CRM ranks higher in 1 feature set: Security

Sales Force Automation

8.6

Sugar Sell (SugarCRM)

86%
6.4

Tour de Force CRM

64%
Sugar Sell (SugarCRM) ranks higher in 6/9 features

Customer data management / contact management

8.9
89%
32 Ratings
10.0
100%
1 Rating

Workflow management

8.6
86%
28 Ratings
N/A
0 Ratings

Territory management

8.7
87%
26 Ratings
10.0
100%
1 Rating

Opportunity management

8.7
87%
26 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.9
89%
29 Ratings
1.0
10%
1 Rating

Contract management

8.7
87%
26 Ratings
N/A
0 Ratings

Quote & order management

8.0
80%
24 Ratings
5.0
50%
1 Rating

Interaction tracking

7.9
79%
30 Ratings
7.0
70%
1 Rating

Channel / partner relationship management

8.6
86%
25 Ratings
2.0
20%
1 Rating

Customer Service & Support

8.8

Sugar Sell (SugarCRM)

88%
5.5

Tour de Force CRM

55%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

9.1
91%
24 Ratings
8.0
80%
1 Rating

Call center management

8.7
87%
19 Ratings
N/A
0 Ratings

Help desk management

8.7
87%
17 Ratings
3.0
30%
1 Rating

Marketing Automation

8.3

Sugar Sell (SugarCRM)

83%
4.0

Tour de Force CRM

40%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Lead management

8.9
89%
22 Ratings
7.0
70%
1 Rating

Email marketing

7.7
77%
23 Ratings
1.0
10%
1 Rating

CRM Project Management

8.9

Sugar Sell (SugarCRM)

89%
3.7

Tour de Force CRM

37%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

9.1
91%
26 Ratings
1.0
10%
1 Rating

Billing and invoicing management

8.8
88%
18 Ratings
7.0
70%
1 Rating

Reporting

8.9
89%
24 Ratings
3.0
30%
1 Rating

CRM Reporting & Analytics

8.9

Sugar Sell (SugarCRM)

89%
8.0

Tour de Force CRM

80%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

8.8
88%
24 Ratings
8.0
80%
1 Rating

Pipeline visualization

9.1
91%
25 Ratings
8.0
80%
1 Rating

Customizable reports

8.9
89%
27 Ratings
8.0
80%
1 Rating

Customization

8.8

Sugar Sell (SugarCRM)

88%
6.0

Tour de Force CRM

60%
Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

8.9
89%
29 Ratings
6.0
60%
1 Rating

Custom objects

9.1
91%
26 Ratings
N/A
0 Ratings

Scripting environment

8.8
88%
19 Ratings
N/A
0 Ratings

API for custom integration

8.4
84%
25 Ratings
6.0
60%
1 Rating

Security

8.6

Sugar Sell (SugarCRM)

86%
9.5

Tour de Force CRM

95%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
21 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.2
82%
26 Ratings
9.0
90%
1 Rating

Social CRM

8.6

Sugar Sell (SugarCRM)

86%

Tour de Force CRM

Feature Set Not Supported
N/A
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

8.8
88%
19 Ratings
N/A
0 Ratings

Social engagement

8.4
84%
16 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.6

Sugar Sell (SugarCRM)

86%
3.0

Tour de Force CRM

30%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.8
88%
19 Ratings
3.0
30%
1 Rating

Compensation management

8.4
84%
13 Ratings
N/A
0 Ratings

Platform

8.3

Sugar Sell (SugarCRM)

83%
8.0

Tour de Force CRM

80%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

8.3
83%
20 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Sugar Sell (SugarCRM) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Sugar Sell (SugarCRM)

82%
57 Ratings
7.0

Tour de Force CRM

70%
1 Rating

Likelihood to Renew

8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Tour de Force CRM

N/A
0 Ratings

Usability

8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Tour de Force CRM

N/A
0 Ratings

Availability

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Tour de Force CRM

N/A
0 Ratings

Performance

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Tour de Force CRM

N/A
0 Ratings

Support Rating

9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

Tour de Force CRM

N/A
0 Ratings

In-Person Training

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Tour de Force CRM

N/A
0 Ratings

Online Training

8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Tour de Force CRM

N/A
0 Ratings

Implementation Rating

9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Tour de Force CRM

N/A
0 Ratings

Product Scalability

9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Tour de Force CRM

N/A
0 Ratings

Likelihood to Recommend

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Pros

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Tour de Force CRM Editions & Modules

Additional Pricing Details

Likelihood to Renew

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Usability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Performance

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

In-Person Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Online Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Scalability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Return on Investment

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

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