Apple iCloud vs. SugarSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apple iCloud
Score 8.2 out of 10
N/A
Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.
$0.99
per month
SugarSync
Score 10.0 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.50
per month
Pricing
Apple iCloudSugarSync
Editions & Modules
50GB
$0.99
per month
200GB
$2.99
per month
2TB
$9.99
per month
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
Apple iCloudSugarSync
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apple iCloudSugarSync
Top Pros
Top Cons
Features
Apple iCloudSugarSync
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Apple iCloud
9.1
74 Ratings
8% above category average
SugarSync
9.4
8 Ratings
11% above category average
Versioning8.750 Ratings8.06 Ratings
Video files9.270 Ratings9.05 Ratings
Audio files9.267 Ratings10.05 Ratings
Document collaboration8.963 Ratings10.07 Ratings
Access control8.461 Ratings10.08 Ratings
File search9.766 Ratings9.08 Ratings
Device sync9.473 Ratings10.08 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Apple iCloud
8.7
70 Ratings
1% above category average
SugarSync
9.7
8 Ratings
12% above category average
User and role management8.654 Ratings10.07 Ratings
File organization8.266 Ratings9.08 Ratings
Device management9.467 Ratings10.08 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Apple iCloud
9.4
74 Ratings
10% above category average
SugarSync
10.0
8 Ratings
16% above category average
Performance9.674 Ratings10.08 Ratings
Reliability9.674 Ratings10.08 Ratings
Storage Reports9.158 Ratings10.06 Ratings
Best Alternatives
Apple iCloudSugarSync
Small Businesses
SugarSync
SugarSync
Score 10.0 out of 10
Backblaze B2 Cloud Storage
Backblaze B2 Cloud Storage
Score 9.7 out of 10
Medium-sized Companies
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.6 out of 10
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.6 out of 10
Enterprises
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.6 out of 10
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Apple iCloudSugarSync
Likelihood to Recommend
9.2
(74 ratings)
10.0
(10 ratings)
Likelihood to Renew
10.0
(4 ratings)
9.0
(3 ratings)
Usability
10.0
(21 ratings)
-
(0 ratings)
Performance
8.2
(12 ratings)
-
(0 ratings)
Support Rating
7.5
(20 ratings)
10.0
(1 ratings)
User Testimonials
Apple iCloudSugarSync
Likelihood to Recommend
Apple
iCloud is also great to keep access to photos synced across devices. Ex: I can snap a photo at a job site and have access to that photo on my desktop when I return to my office. I can then drop the photo into a document that is stored in iCloud and have instant access to that document on my iPad at a client's office later in the day. Seamless transitions make life much easier.
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Ziff Davis Inc
When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
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Pros
Apple
  • Syncing files, appointments, Notes and contacts. If I'm away from home, and set an appointment using my phone, that appointment automatically updates real time to my home laptop and vice-versa.
  • It stores files (e.g photos) nicely
  • Once it's set up, it's fairly easy to use.
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Ziff Davis Inc
  • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
  • Works in the background - although this is true for all
  • You can share with others - including those who do not use SugarSync
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Cons
Apple
  • Customization - iCloud is great at the stuff it does well. But it lacks features that some competitors (in Google Drive or Dropbox) do really well. API support for third-party apps is really great for some other people.
  • Remote use - Managing or accessing information from iCloud while not on one of your logged-in apple devices can sometimes be an issue. From a work computer for example. It doable, but the experience is much less user-friendly.
  • Ability to edit documents on the cloud similar to google docs or some other competitors
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Ziff Davis Inc
  • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
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Likelihood to Renew
Apple
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
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Ziff Davis Inc
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
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Usability
Apple
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
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Ziff Davis Inc
No answers on this topic
Performance
Apple
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
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Ziff Davis Inc
No answers on this topic
Support Rating
Apple
Apple customer service is fantastic. iCloud is built with Apple in mind and its design is extremely intuitive and user-friendly. Additionally, whenever our team has encountered issues, the speed of Apple support has been more than timely in addressing our issues and solving our request. We have encountered relatively few issues in my time with the platform and this only improves our overall score for those who keep the platform stable.
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Ziff Davis Inc
Customer service is amazing, they are always fast to respond and very helpful.
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Alternatives Considered
Apple
Apple does offer an alternative to Office & the Google Docs family but trusting to use it with both internal and external parties is tough. Google is more universal and easier for 3rd parties to collaborate with. Apple works well for a closed internal group that is native to Apple's ecosystem. Google offers more storage space than Apple
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Ziff Davis Inc
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
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Return on Investment
Apple
  • If I lose track of my credentials or my continuing education documentation, I could end up not being able to renew my certification. This would lead to a major loss in revenue.
  • Time is money and having all of my required documents easily accessible in iCloud saves me time and allows me to work more efficiently.
  • My Apple devices were certainly not cheap purchases. iCloud has allowed me to maximize my productivity through synchronizing my work no matter which device I'm working on.
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Ziff Davis Inc
  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
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ScreenShots